At a Glance
- Tasks: Support day-to-day workplace operations and enhance employee engagement through events and initiatives.
- Company: Join Cushman & Wakefield, a leader in creating productive workplace experiences.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on collaboration and innovation.
- Why this job: Be the go-to person for enhancing workplace experiences and making a real impact.
- Qualifications: Experience in customer service or event planning; strong communication and problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
The Workplace Experience Coordinator is a key member of the Cushman & Wakefield onsite account team for the client. This individual is part of a broader Workplace Experience team that aims to ensure employees feel productive, engaged, and well supported in the workplace. The Workplace Experience Coordinator will be responsible for supporting day-to-day workplace experience operations, space readiness, and employee support within a dedicated zone or building. They will function as the “eyes and ears” of the workplace proactively identifying and solving issues before they impact the employee experience. This role is also responsible for the end-to-end planning and execution of workplace programming, employee engagement initiatives, and onsite office events.
We are looking for a highly collaborative self-starter who enjoys solving problems, has fantastic communication skills, and can bring an elevated customer experience to employees and visitors in the workplace environment.
Essential functions and responsibilities:- Provide high touch support to employees in the workplace, including tools, support, information, and wayfinding.
- Provide a warm welcome to all employees and guests, leaving them with a positive and professional first impression.
- Cultivate and maintain trusted relationships with end users and cross functional colleagues.
- Act as the first line of response to user questions, troubleshoot issues, and follow up as required.
- Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are properly equipped and employee ready.
- Function as the “eyes and ears” of the workspace and proactively submit work orders to report repairs, required maintenance, broken or missing furniture before an end user is impacted.
- Help educate employees and visitors on equipment, processes, space use, workplace protocols, and etiquette.
- Ensure complaints, questions, concerns, and suggestions from employees are addressed and conduct follow-up, if needed.
- Obtain voice of the customer data (quantitative and qualitative) to capture service needs and share information with managers, as relevant.
- Follow escalation protocols, having all required knowledge of cross functional teams’ responsibilities.
- Identify and elevate process improvement opportunities to manager and collaborate on new, innovative solutions.
- Own the end-to-end planning, coordination, and execution of workplace programming, employee engagement initiatives, and onsite office events.
- Manage workplace events and activities from initial planning through day‑of execution and post‑event follow‑up, including coordination with vendors, stakeholders, and cross-functional teams.
- Support meeting room and event space coordination, including assisting employees with bookings, monitoring space usage, and helping ensure operational capacity is effectively managed.
- Comfortable corresponding with executive-level clients and interacting with individuals at all levels.
- Showcase exceptional emotional intelligence, empathy, and interpersonal awareness.
- Detail-oriented, confident self-starter with exceptional organizational skills.
- Maintain a “can do” mentality with the ability to act with minimal information and adapt in a fast-paced environment.
- Demonstrate integrity, accountability, self-awareness, strong work ethic, and sound business acumen.
- Project an approachable and professional image in personal appearance, manner, and demeanor.
- Ability to work under pressure while maintaining a calm, solutions-oriented approach.
- Ability to successfully use Slack as a primary communication tool, along with Google Workspace and other workplace technology platforms.
- Comfortable using ticket management systems such as Jira and able to quickly learn new systems, tools, and applications.
- Minimum of high school diploma or general education degree (GED).
- College degree and/or related experience and training preferred.
- Minimum of 2 years of related work experience in workplace experience, hospitality, event planning, customer service, restaurant/bar operations, stage management, or other high-touch service environments requiring end-to-end coordination and execution of events and space management.
Workplace Experience Coordinator employer: Cushman & Wakefield
Cushman & Wakefield is an exceptional employer that prioritises employee engagement and satisfaction, making it an ideal workplace for a Workplace Experience Coordinator. With a strong focus on collaboration, professional development, and a vibrant work culture, employees are empowered to thrive in their roles while contributing to a positive workplace environment. The company offers unique opportunities for growth and innovation, ensuring that every team member feels valued and supported in their career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Workplace Experience Coordinator
✨Tip Number 1
Network like a pro! Reach out to current employees at Cushman & Wakefield on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Workplace Experience Coordinator role.
✨Tip Number 2
Prepare for your interview by researching common workplace experience scenarios. Think about how you would handle specific situations, like resolving employee issues or planning events. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise when discussing your past experiences. Use examples that highlight your ability to engage with employees and create a positive workplace atmosphere.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Cushman & Wakefield team and contributing to an amazing workplace experience.
We think you need these skills to ace Workplace Experience Coordinator
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about what makes you tick, especially in relation to workplace experience.
Tailor Your Application:Make sure to customise your application for the Workplace Experience Coordinator role. Highlight your relevant experience in hospitality, event planning, or customer service, and connect it back to how you can enhance the employee experience at Cushman & Wakefield.
Be Specific About Your Skills:We love details! When mentioning your skills, be specific about how they relate to the job. For instance, if you’ve managed events before, talk about the planning process and how you ensured everything ran smoothly. This shows us you’re ready for the role!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at Cushman & Wakefield
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Workplace Experience Coordinator. Familiarise yourself with the key competencies mentioned in the job description, such as emotional intelligence and organisational skills. This will help you tailor your answers to demonstrate how you fit the role.
✨Showcase Your Problem-Solving Skills
Since this role involves proactively identifying and solving issues, prepare examples from your past experiences where you've successfully tackled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your ability to think on your feet.
✨Demonstrate Your Communication Skills
As a Workplace Experience Coordinator, you'll need to interact with employees at all levels. Practice articulating your thoughts clearly and confidently. Consider role-playing common scenarios you might face in the role, such as addressing employee concerns or coordinating events, to showcase your communication prowess.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and specific workplace initiatives. This not only shows your interest in the role but also helps you assess if the company is the right fit for you.
