At a Glance
- Tasks: Welcome guests, manage meeting rooms, and ensure a seamless visitor experience.
- Company: Join Cushman & Wakefield, a leader in workplace solutions.
- Benefits: Gain valuable experience in a dynamic environment with a focus on teamwork.
- Other info: Opportunity to grow in a diverse and inclusive workplace.
- Why this job: Be the face of the company and create memorable experiences for visitors.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 18900 - 23100 £ per year.
Job Description Summary
Meet and greet guests. Issue access passes. Switchboard.
- Job Title
- Workplace Experience Assistant
- Core Responsibilities
- Meet and greet all visitors attending site
- Assist MS Amlin staff, including providing temporary access to the building
- Provide a welcoming and professional customer experience, delivering a seamless customer journey
- Achieve the highest standards of quality, service and presentation of the business, create valuable rapports with clients and maintain excellent professional relationships
- Manage meeting room booking/changes/catering requests
- Escort visitors to Broker's Lounge Area, offer and prepare refreshments (hot/cold beverage)
- Arrange necessary catering/ hospitality requirements for all meetings and events where necessary, with occasional assistance on client's event required
- Meeting Room Set ups ensuring the rooms are adequately stocked with stationery and requested equipment
- Ensure Meeting Rooms are left tidy and clean for next meeting
- Ensure all calls (internal & external) are answered, transferred/forwarded promptly and professionally; record any messages accurately
- Operating switchboard desk and follow internal procedures and SOP's ; Answer all telephone calls both internally and externally in a professional and timely manner ensuring that all messages are returned appropriately
- Attend regular One to One review meetings
- Help create a one team culture sharing best practice and attending regular team meetings
- Understand and strictly adhere to Cushman & Wakefield procedures and protocols of the building with regards Health & Safety and Security measures
- Log any Building faults/Issues with the Cushman & Wakefield Helpdesk
- Comply with Health, Safety and Environmental policies
- Undertake any additional duties or responsibilities required by the business in supporting the daily operation of the contract
- Cover for Facilities administrative duties, as and when required
- 8 hours work - Monday to Friday
- Firmly abide by the company grooming standards and etiquettes guidelines, all SOPs
- Comply with legislation and any Health & Safety procedures
- Assist in the maintenance of First Aid records.
Cushman & Wakefield is an equal opportunity / affirmative action employer.
All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic.
Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace.
If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact.
- INCO: "Cushman & Wakefield"
- #J-18808-Ljbffr
Workplace Experience Assistant employer: Cushman & Wakefield
Cushman & Wakefield is an exceptional employer that fosters a dynamic and collaborative work culture, particularly for the EMEA Treasury Manager role based in London. Employees benefit from comprehensive professional development opportunities, a commitment to operational excellence, and the chance to engage in transformative projects that drive the company's success in a fast-paced environment. With a focus on teamwork and innovation, this position offers a rewarding career path in a globally recognised firm.
StudySmarter Expert Advice🤫
We think this is how you could land Workplace Experience Assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cushman & Wakefield. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cushman & Wakefield before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Workplace Experience Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cushman & Wakefield:Your cover letter is your chance to shine! Tell us why you want to work at Cushman & Wakefield specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cushman & Wakefield!
How to prepare for a job interview at Cushman & Wakefield
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
