Tramps Data & Systems Manager

Cushman & Wakefield is a global leader in commercial real estate services, helping clients transform the way people work, shop, and live. The firm’s 53,000 employees in more than 70 countries provide deep local and global insights that create significant value for occupiers and investors around the world.

Permanent role to form a key part of the existing Systems Management Team, providing property management expertise to ensure governance, system controls and processes are in place to accurately manage client data and minimise risk.

Responsibilities:

• Acting as property management lead data manager for local administrators and estates
• Key player in advising on large data mobilisations and mapping of estates data onto Tramps system
• Ensuring governance around security of property management systems and banking software
• Key player in the supplier vetting project – Ensuring supplier records on Tramps are only set up with appropriate documentation
• Acting as an advisor on behalf of the business to support interaction between property management systems
• Advising on future system development to support data improvements and efficiencies
• Processing dataloads onto Tramps system
• Testing of new system functionality and system upgrades
• Working alongside system managers to accurately record, progress and resolve user issues/requests (system bugs, how do I type queries, performance issues, new user requests etc) with property management & banking systems
• To liaise with users, internal technical support team, other team members and system provider to achieve prompt and accurate resolution of issues
• Managing helpdesk email accounts & Service Desk tickets in an organised manner, logging and filing all calls accurately so other team members can follow on

Qualifications:

• A minimum of 5 GCSE passes (Grade A-C), including Maths and English.
• A relevant degree is ideal, but not essential.

Knowledge & Experience:

• Strong understanding of Property Management Industry
• Experience of dealing with or managing systems (experience of Tramps or other property management systems essential).
• Excellent written and verbal communication skills.
• IT literate - Intermediate/Advanced Excel skills.
• Numerate.

Skills & Personal Qualities:

• Enthusiastic and self-motivated
• Excellent written and verbal communication skills
• Ability to multi-task and prioritise
• Excellent planning and time management skills
• Ability to work on own initiative and as part of a team
• Good work ethic
• Emphasis on quality and accuracy (attention to detail)
• Strong emphasis on controls and processes

Cushman & Wakefield is an equal opportunity / affirmative action employer. All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic. Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace. If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact.