At a Glance
- Tasks: Create a welcoming atmosphere and deliver exceptional customer service at The Isaacs Building.
- Company: Join Cushman & Wakefield, a leader in creating exceptional workplace experiences.
- Benefits: Inclusive workplace culture, opportunities for growth, and a chance to make a real impact.
- Other info: Dynamic role with opportunities to engage and support a diverse range of people.
- Why this job: Be the face of hospitality and build connections in a vibrant community.
- Qualifications: Experience in customer service or hospitality with strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
We are seeking an enthusiastic and customer-focused Welcome Host to join our team at The Isaacs Building in Sheffield. This is a unique opportunity to play a pivotal role in creating a welcoming, hospitality-led workplace experience for occupiers, visitors, and guests. As the face of the building, you will deliver exceptional front-of-house service while fostering a strong sense of community and connection. Working closely with the Building Management team, you will ensure every interaction reflects the highest standards of professionalism, care, and customer service, helping to create a vibrant and engaging workplace environment.
Roles & Responsibilities
- Guest Experience
- Deliver a warm, professional, and people-first experience for all occupiers, visitors, and guests.
- Provide proactive and personalised support, anticipating needs and exceeding customer expectations.
- Act as a key point of contact for occupiers, responding to enquiries and resolving issues promptly and professionally.
- Build strong relationships with occupiers and visitors to enhance customer satisfaction and engagement.
- Gather and act on feedback to continuously improve the workplace experience.
- Operational Excellence & Coordination
- Champion front-of-house service standards and lead by example in delivering an exceptional customer experience.
- Coordinate daily reception and front-of-house activities to ensure smooth building operations.
- Maintain accurate records, reports, and operational checklists.
- Work collaboratively with building management, facilities teams, security, cleaning providers, and other stakeholders.
- Promote occupier events, amenities, and engagement initiatives to encourage participation and community connection.
- Develop extensive knowledge of the building, occupiers, local amenities, and services to provide informed support.
- General Responsibilities
- Uphold and promote Cushman & Wakefield's values and standards of behaviour.
- Comply with all company policies, procedures, health and safety requirements, and environmental standards.
- Work safely and responsibly, ensuring the wellbeing of colleagues, visitors, and occupiers.
- Support additional business activities and projects as required.
Key Experience
- Essential
- Experience within premium front-of-house, hospitality, customer service, or customer experience environments.
- Strong customer engagement and relationship-building skills.
- Experience supporting events, workplace activations, or community engagement initiatives.
- Comfortable working with multiple stakeholders and managing a variety of customer needs.
- Desirable
- Previous experience within a commercial office, corporate, or workplace environment.
- Familiarity with workplace community platforms or occupier engagement programmes.
Education & Qualifications
- Strong written and verbal English communication skills.
- Warm, confident, and professional communication style with the ability to build rapport quickly.
- Exceptional organisational skills and attention to detail.
- Proactive, solutions-focused, and service-oriented approach.
- Ability to remain visible, approachable, and calm in a busy environment.
- Strong teamwork and collaboration skills, while also being able to work independently.
- Excellent multitasking, prioritisation, and administrative capabilities.
At Cushman & Wakefield, we believe exceptional workplaces are created through exceptional experiences. As a Welcome Host, you will have the opportunity to make a meaningful impact every day by creating positive, memorable interactions and helping to build a thriving workplace community. If you are passionate about hospitality, customer service, and delivering outstanding experiences, we'd love to hear from you.
Cushman & Wakefield is committed to fostering an inclusive workplace where diverse perspectives are valued and everyone has the opportunity to succeed. We welcome applications from all qualified candidates. Cushman & Wakefield is an equal opportunity / affirmative action employer. All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic. Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace. If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact.
Welcome Host in Sheffield employer: Cushman & Wakefield
Cushman & Wakefield is an excellent employer for aspiring Analytics Engineers, offering a dynamic work culture in the vibrant setting of Greater London. With a strong emphasis on employee growth, you will benefit from hands-on experience, training, and mentorship while contributing to impactful BI projects. Join a collaborative team that values innovation and supports your journey in developing essential data engineering skills.
StudySmarter Expert Advice🤫
We think this is how you could land Welcome Host in Sheffield
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Cushman & Wakefield. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Cushman & Wakefield
Don't be shy about reaching out to Cushman & Wakefield directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Welcome Host in Sheffield
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Cushman & Wakefield and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Cushman & Wakefield
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
