At a Glance
- Tasks: Lead lease administration services across EMEA, ensuring high-quality client delivery and operational excellence.
- Company: Cushman & Wakefield, a global leader in commercial real estate services.
- Benefits: Competitive salary, diverse workplace, and opportunities for professional growth.
- Other info: Join a dynamic team with a commitment to diversity and inclusion.
- Why this job: Shape the future of real estate while driving innovation and client success.
- Qualifications: Experience in leadership, client relationship management, and operational excellence.
The predicted salary is between 80000 - 100000 £ per year.
Cushman & Wakefield is a global leader in commercial real estate services, helping clients transform the way people work, shop, and live. The firm’s 53,000 employees in more than 70 countries provide deep local and global insights that create significant value for occupiers and investors around the world.
The Portfolio Lease Administration (PLA) – EMEA Regional Lead oversees the delivery of high‑quality, compliant, and efficient lease administration services for C&W’s clients across the EMEA, reporting into the Global Head of Portfolio Lease Administration. This role holds full regional commercial accountability, including P&L ownership, team leadership, operational excellence, and enterprise‑level client governance.
As a senior member of the PLA Global Leadership Team, the Regional Director plays a critical role in shaping organizational strategy, driving growth, and ensuring exceptional client experience across the EMEA region.
Key Responsibilities:- Strategic Leadership
- Lead EMEA region with full accountability for achieving defined revenue targets and oversight of client P&L performance.
- Engage in IPM EMEA leadership activities, driving PLA engagement across the region.
- Drive organizational strategy, as a key member of the PLA Global Leadership Team, influencing immediate priorities and long-term market positioning.
- Champion breakthrough initiatives, innovation programs, and special projects that enhance service delivery quality and efficiency.
- Support expansion into new delivery markets, through growth in C&W’s Ops Hubs platform and/or organic market expansion, and diversification of service capabilities in partnership with global and regional leaders.
- Act as the senior leader and primary escalation point within the EMEA region for GOS stakeholders, including regional Client Delivery leadership and EADs.
- Client Relationship Management
- Act as the senior escalation point for PLA client delivery across the EMEA region.
- Build and maintain strong executive‑level relationships across client Real Estate, Finance, Legal, and Operations teams.
- Translate client expectations into measurable operational delivery requirements, ensuring SLA, KPI, and contractual adherence.
- Deliver proactive communication regarding performance, risks, service improvements, and strategic portfolio insights.
- Business Growth & Market Expansion
- Lead high‑profile PLA pursuits within the EMEA region, partnering with Sales and Solutions teams.
- Develop commercially competitive, value‑driven pricing strategies.
- Support expansion opportunities within existing client accounts, collaborating with account and Service Line leadership.
- Implement robust renewal strategies to ensure retention and achieve or exceed Global Occupier Services (GOS) targets.
- Performance and Talent Management
- Oversee PLA EMEA team across Birmingham, London and Budapest – approximately 175 team members in total.
- Manage and develop a high‑performing regional team (direct and/or matrixed), including hiring, coaching, performance management, and succession planning.
- Establish and maintain a consistent regional operating rhythm including workload planning, resource alignment, delivery governance, prioritization, and escalation management across multiple time zones.
- Support annual compensation review activities, including merit and bonus award rationale.
- Drive operational standardization and best‑practice adoption (automation, controls, workflow optimization, templates, playbooks) to reduce friction and elevate performance consistency.
- Operational Excellence
- Drive operational standardization and best‑practice adoption across EMEA, including automation, workflow optimization, controls, templates, and procedural playbooks.
- Ensure strong governance over lease data integrity, document management, critical dates, financial obligations, and reporting accuracy across the multi‑client portfolio.
- Lead incident and problem management for significant service or data issues, ensuring robust root‑cause analysis and effective long‑term corrective actions.
- Oversee operational audits, compliance reviews, and risk assessments, ensuring that all regional processes meet internal controls, ISO, SOC, and client‑specific requirements.
- Leverage data, analytics, and performance insights to identify operational bottlenecks, efficiency opportunities, and areas for continuous improvement.
- Partner with global delivery teams to ensure alignment, scalability, and seamless execution across regions.
Cushman & Wakefield is an equal opportunity / affirmative action employer. All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic. Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace. If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact.
Portfolio Lease Administration - EMEA Regional Lead employer: Cushman & Wakefield
Cushman & Wakefield is an exceptional employer, offering a dynamic work environment in Birmingham that fosters innovation and collaboration. With a strong commitment to employee growth, the company provides extensive training and development opportunities, ensuring that team members can thrive in their careers while contributing to impactful projects across the EMEA region. The inclusive culture and focus on diversity make it a rewarding place to work, where every employee's voice is valued and encouraged.
StudySmarter Expert Advice🤫
We think this is how you could land Portfolio Lease Administration - EMEA Regional Lead
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Cushman & Wakefield.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Cushman & Wakefield? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Cushman & Wakefield's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Portfolio Lease Administration - EMEA Regional Lead
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Portfolio Lease Administration - EMEA Regional Lead role at Cushman & Wakefield, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Cushman & Wakefield
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Cushman & Wakefield operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Cushman & Wakefield. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Cushman & Wakefield.
