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For Companies At a Glance
- Tasks: Lead global operational service delivery and ensure high-quality standards across multiple regions.
- Company: Cushman & Wakefield, a leader in Facilities Management services worldwide.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Join a diverse team that values innovation and continuous improvement.
- Why this job: Make a real impact by driving operational excellence on a prestigious global contract.
- Qualifications: 5+ years in FM services management with strong people and supplier management skills.
The predicted salary is between 70000 - 90000 £ per year.
Cushman & Wakefield provide Facilities Management services globally. We now have an exciting opportunity for a dedicated Operational Excellence Global Lead to own the Global operational service delivery and P&L for a prestigious Global FM contract. To ensure services are delivered to agreed contractual deliverables, performance levels and P&L, whilst maintaining high standards of quality, health, safety and environmental compliance.
Core Responsibilities
- Line management of key employees across EMEA, APAC and AMAS
- Oversight of the global operations team
- Provide proactive strategic advice and guidance to the client team in all three regions
- Develop a trusting and collaborative relationship to create confidence in the account delivery by C&W across the global account
- Responsible for operational delivery of hard and soft FM services across this large global portfolio
- Management of services within defined cost budgets, performance levels and key performance indicators
- Be aware of and ensure Contract Risk Registers and BCP/BIA are regularly updated
- Contract management of preferred suppliers and sub-contractors in EMEA, APAC and AMAS
- Supporting the service continuity and consistency of approach across the global account
- Carry out building checks, inspection and supplier audits as required
- Maintain and support the required contract governance including monthly and quarterly review meetings, performance monitoring, reporting, and escalation processes
- Ensure compliance with C&W and Clients quality, health, safety and environmental requirements
- Establish an environment of continuous improvement
- Be visible and speak out
- Provide supportive, forward thinking and inclusive approach to DEI
- Support the growth of the account through innovation and collaboration
Qualities and Personal Attributes Skills
- Proven experience in developing relationships with clients and suppliers
- Exceptional commercial awareness
- Strong people and supplier management skills
- Excellent communication and presentation skills (Written and verbal)
- Excellent influencing skills
Experience
- 5+ years’ experience in managing FM services in a corporate office environment
- P&L and budget management experience
Inclusion Statement
We foster a culture of inclusion that embraces the unique strengths, perspectives, and experiences of all our employees. We firmly believe that our diversity enhances our team's capabilities, leading to improved decision-making, innovation, and business outcomes.
Operational Excellence Global Lead employer: Cushman & Wakefield
Contact Detail:
Cushman & Wakefield Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Excellence Global Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector and let them know you're on the hunt for an Operational Excellence Global Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Cushman & Wakefield thoroughly. Understand their values, recent projects, and how they approach operational excellence. This will help you tailor your responses and show that you're genuinely interested in the company.
✨Tip Number 3
Practice your communication skills! As an Operational Excellence Global Lead, you'll need to influence and present ideas effectively. Grab a friend or use a mirror to rehearse your pitch and get comfortable with articulating your experience and vision.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and ready to contribute to the innovative culture at Cushman & Wakefield.
We think you need these skills to ace Operational Excellence Global Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Operational Excellence Global Lead. Highlight your experience in managing FM services and any relevant P&L responsibilities. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your exceptional communication skills and how you’ve developed relationships with clients and suppliers. Let us know why you’re the perfect fit for our team at Cushman & Wakefield.
Showcase Your Achievements: Don’t just list your duties; tell us about your achievements! Whether it’s improving performance levels or managing budgets effectively, we want to hear about the impact you’ve made in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Cushman & Wakefield
✨Know Your Numbers
As an Operational Excellence Global Lead, you'll need to demonstrate your P&L and budget management skills. Brush up on relevant financial metrics and be ready to discuss how you've successfully managed budgets in the past. This will show your potential employer that you understand the financial side of operations.
✨Showcase Your People Skills
With a focus on managing key employees across various regions, it's crucial to highlight your people management experience. Prepare examples of how you've built strong relationships with clients and suppliers, and how you've influenced teams to achieve operational excellence.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think about challenges you've faced in facilities management and how you overcame them. This will help you illustrate your strategic thinking and proactive approach to operational delivery.
✨Emphasise Continuous Improvement
Cushman & Wakefield values innovation and collaboration. Be prepared to discuss how you've fostered a culture of continuous improvement in your previous roles. Share specific initiatives you've led that resulted in enhanced service delivery or operational efficiency.