At a Glance
- Tasks: Support key workplace functions and create a welcoming environment for clients and colleagues.
- Company: Join a global software and solutions provider with a focus on service excellence.
- Benefits: Flexible hybrid work, competitive pay, and opportunities for personal growth.
- Other info: Dynamic role with opportunities to build relationships and develop your career.
- Why this job: Be the friendly face of the company and make a real impact on workplace experiences.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 24000 - 28000 £ per year.
This hybrid role provides flexible support across key workplace functions—Front of House (FOH), Mail Room, Porterage, and meeting room/event setup—to ensure continuity of site services and seamless delivery throughout core business hours. As a central point of contact, the role is essential in creating a welcoming and efficient environment for clients, visitors, and colleagues, supporting the Workplace Team in maintaining consistent service coverage and delivering a high-quality, customer-focused workplace experience.
Location: Cushman & Wakefield, Cobalt Business Park, North Tyneside.
Responsibilities- Customer Experience & Front of House: Deliver a warm, professional welcome to all visitors and clients; manage reception areas and ensure high standards of presentation; oversee visitor registration, access passes, and escort coordination; maintain meeting rooms and shared spaces to brand standards; conduct regular floor walks and log faults via the CAFM system.
- Mail Room Operations: Handle all incoming and outgoing mail, parcels, and courier services; sort, distribute, and track mail within agreed timeframes; manage franking processes and maintain accurate delivery records; ensure secure handling of sensitive items and report equipment faults.
- Meeting Room / Event Setup & Porterage: Support setup and reconfiguration of meeting rooms and event spaces; transport and position office equipment and furniture as required; set up DSE and occupational health equipment at user locations; respond to ad hoc porterage and workplace move requests.
- Security, Compliance & Risk: Follow mail handling security protocols and screening procedures; respond appropriately to suspect packages and emergencies; comply with HSSE policies and escalate operational risks as needed.
- Workplace & Team Support: Provide flexible support and backfill across FOH, Mail Room, and Porterage; monitor workplace standards including signage and shared areas; build strong relationships with clients, vendors, and service partners; support reporting and undertake additional duties as required.
- Proven experience in a customer-facing role with a focus on service excellence.
- Strong communication and interpersonal skills, confident across all levels.
- Highly organised with the ability to multitask and manage a varied workload.
- Detail-oriented with a proactive, solution-focused approach.
- Proficient in Microsoft Office, particularly Excel (intermediate level or above).
- Effective at coordinating tasks and supporting team activities.
- Adaptable and collaborative, with the ability to work independently.
- Skilled in handling challenging situations with professionalism and diplomacy.
- Flexible and responsive to changing work routines and priorities.
Cushman & Wakefield is an equal opportunity / affirmative action employer. All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic. Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace. If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact.
Workplace Support Assistant (Hybrid) in North East employer: Cushman & Wakefield
Cushman & Wakefield is an exceptional employer, offering a dynamic hybrid role as a Workplace Support Assistant at our Cobalt Business Park location in North Tyneside. With a strong commitment to employee growth and a collaborative work culture, we provide comprehensive training and development opportunities, ensuring that our team members thrive in a supportive environment. Our focus on delivering a high-quality, customer-centric experience makes this an ideal workplace for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Workplace Support Assistant (Hybrid) in North East
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Cushman & Wakefield. Check out their social media and website to understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Grab a mate or family member and do some mock interviews. Focus on common questions related to customer service and teamwork, as these are key for the Workplace Support Assistant role. The more comfortable you are, the better you'll perform when it counts!
✨Tip Number 3
Show off your skills! Be ready to discuss specific examples from your past experiences that highlight your customer service excellence and organisational skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Mention something specific from your conversation to remind them of your enthusiasm for the role. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Workplace Support Assistant (Hybrid) in North East
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Workplace Support Assistant role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills:Since this role is all about creating a welcoming environment, let your communication skills shine through in your application. Use clear and friendly language, and don’t hesitate to share examples of how you've successfully interacted with clients or colleagues in the past.
Be Detail-Oriented:Pay attention to the details in your application. Double-check for typos and ensure that your formatting is consistent. A polished application shows us that you’re organised and take pride in your work—qualities we value at StudySmarter!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it gives you a chance to explore more about us and what we stand for!
How to prepare for a job interview at Cushman & Wakefield
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Workplace Support Assistant. Familiarise yourself with tasks like managing reception areas and handling mail operations. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about creating a welcoming environment, be ready to share examples of how you've excelled in customer-facing roles. Think of specific situations where you went above and beyond for clients or colleagues, as this will highlight your service excellence.
✨Demonstrate Your Organisational Skills
The ability to multitask and manage a varied workload is crucial for this position. Prepare to discuss how you prioritise tasks and stay organised, perhaps by sharing a time when you successfully juggled multiple responsibilities without compromising on quality.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle challenging situations. Think of examples where you maintained professionalism under pressure or adapted to changing priorities, as these will showcase your proactive and solution-focused approach.
