At a Glance
- Tasks: Create engaging workplace experiences and enhance employee satisfaction through innovative programs.
- Company: Join Cushman & Wakefield, a leader in real estate services with a focus on inclusivity.
- Benefits: Competitive salary, diverse work environment, and opportunities for professional growth.
- Other info: Collaborative team culture with a focus on innovation and employee engagement.
- Why this job: Make a real impact on employee happiness and productivity in a dynamic workplace.
- Qualifications: 5 years of experience in hospitality or related fields; strong communication and organisational skills.
The predicted salary is between 44550 - 54450 £ per year.
The Workplace Experience Coordinator will be a key member of the Cushman & Wakefield onsite account team for the client. This individual will be responsible for supporting the creation of a workplace experience program that leverages technology, workplace design, amenities, and services to help drive employee engagement and retention for our client – ensuring people feel productive, healthy, and happy in a frictionless workplace.
This person will leverage employee data (both quantitative and qualitative) to help build a program that takes the employee workplace experience to the next level, partnering with cross-functional teams to implement the strongest and most meaningful solutions. This individual will be responsible for the day-to-day tasks and initiatives related to the program. The ideal candidate will be hospitality-focused, showcase a contagiously positive attitude and exceptional communication skills, and have the ability to support facilities management and operations professionals in a fast-paced environment.
We are looking for a highly collaborative self-starter who will thrive in situations where they can interact with and help people.
Essential Responsibilities:- Work with cross-functional teams in Facilities Management, Design, Strategy and Communications to help build and implement Client-specific programs focused on delivering exceptional employee experiences in the workplace.
- Collaborate with cross-functional teams to obtain Voice of the Customer data (quantitative and qualitative) to capture service needs. Share information with leadership and cross-functional teams.
- Spearhead hospitality training programs for onsite Cushman & Wakefield service teams to ensure colleagues greet employees and guests with utmost courtesy and urgency to provide hands-on assistance when required.
- Help implement experience-related guidelines, best practices, and standards for employees and cross-functional service teams.
- Continuously evaluate and identify innovative ways to streamline and enhance service delivery to maximize the employee experience.
- Support the development of short and long-term tactical plans and programs for the innovation of workplace amenities and services based on strategic plans and user data.
- Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are employee ready.
- Proactively identify needed repairs, maintenance, or updates required in the workplace.
- Ensure complaints, questions, concerns and suggestions from employees are addressed and conduct follow-up, if needed.
- Provide exceptional service to Executives and key Stakeholders.
- Ensure prompt and efficient follow up on any issues/requests.
- Help articulate program goals and vision through storytelling, supporting data, and business cases.
- Support development of case studies to showcase ROI and impact.
- Project an approachable and professional image in personal appearance, manner, and demeanor.
- Help develop building initiatives designed to create connections between occupants.
- Responsible for delivering results related to all employee experience and customer satisfaction KPIs.
- Competency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) required.
- Must be able to use laptop, mobile devices and wireless technologies.
- Showcase strong business acumen.
- Comfortable corresponding with executive level clients, and interacting with individuals at all levels.
- Detail oriented, confident, self-starter with exceptional organizational skills.
- Maintain a “can do” mentality with the ability to act with minimal information.
- Demonstrate integrity, accountability, self-awareness and strong work ethic.
- Ability to work under pressure, while acting in a calm manner.
- Showcase exceptional emotional intelligence and empathy.
- Minimum of 5 years of related work experience in real estate services, travel/hospitality, brand/product management, management consulting, or change management.
- College/university degree.
Workplace Coordinator in Manchester employer: Cushman & Wakefield
Cushman & Wakefield is an excellent employer for aspiring Analytics Engineers, offering a dynamic work culture in the vibrant setting of Greater London. With a strong emphasis on employee growth, you will benefit from hands-on experience, training, and mentorship while contributing to impactful BI projects. Join a collaborative team that values innovation and supports your journey in developing essential data engineering skills.
