At a Glance
- Tasks: Support day-to-day workplace operations and enhance employee engagement through events and initiatives.
- Company: Join Cushman & Wakefield, a leader in creating productive workplace experiences.
- Benefits: Gain valuable experience in a dynamic environment with opportunities for growth.
- Other info: Embrace a diverse and inclusive workplace where your ideas matter.
- Why this job: Be the go-to person for enhancing workplace culture and making a real difference.
- Qualifications: Experience in customer service or event planning is a plus; strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
The Workplace Experience Coordinator is a key member of the Cushman & Wakefield onsite account team for the client. This individual is part of a broader Workplace Experience team that aims to ensure employees feel productive, engaged, and well supported in the workplace. The Workplace Experience Coordinator will be responsible for supporting day-to-day workplace experience operations, space readiness, and employee support within a dedicated zone or building. They will function as the “eyes and ears” of the workplace proactively identifying and solving issues before they impact the employee experience. This role is also responsible for the end-to-end planning and execution of workplace programming, employee engagement initiatives, and onsite office events.
We are looking for a highly collaborative self-starter who enjoys solving problems, has fantastic communication skills, and can bring an elevated customer experience to employees and visitors in the workplace environment.
Essential functions and responsibilities:- Provide high touch support to employees in the workplace, including tools, support, information, and wayfinding.
- Provide a warm welcome to all employees and guests, leaving them with a positive and professional first impression.
- Cultivate and maintain trusted relationships with end users and cross functional colleagues.
- Act as the first line of response to user questions, troubleshoot issues, and follow up as required.
- Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are properly equipped and employee ready.
- Function as the “eyes and ears” of the workspace and proactively submit work orders to report repairs, required maintenance, broken or missing furniture before an end user is impacted.
- Help educate employees and visitors on equipment, processes, space use, workplace protocols, and etiquette.
- Ensure complaints, questions, concerns, and suggestions from employees are addressed and conduct follow-up, if needed.
- Obtain voice of the customer data (quantitative and qualitative) to capture service needs and share information with managers, as relevant.
- Follow escalation protocols, having all required knowledge of cross functional teams’ responsibilities.
- Identify and elevate process improvement opportunities to manager and collaborate on new, innovative solutions.
- Own the end-to-end planning, coordination, and execution of workplace programming, employee engagement initiatives, and onsite office events.
- Manage workplace events and activities from initial planning through day‑of execution and post‑event follow‑up, including coordination with vendors, stakeholders, and cross-functional teams.
- Support meeting room and event space coordination, including assisting employees with bookings, monitoring space usage, and helping ensure operational capacity is effectively managed.
- Comfortable corresponding with executive-level clients and interacting with individuals at all levels.
- Showcase exceptional emotional intelligence, empathy, and interpersonal awareness.
- Detail-oriented, confident self-starter with exceptional organizational skills.
- Maintain a “can do” mentality with the ability to act with minimal information and adapt in a fast-paced environment.
- Demonstrate integrity, accountability, self-awareness, strong work ethic, and sound business acumen.
- Project an approachable and professional image in personal appearance, manner, and demeanor.
- Ability to work under pressure while maintaining a calm, solutions-oriented approach.
- Ability to successfully use Slack as a primary communication tool, along with Google Workspace and other workplace technology platforms.
- Comfortable using ticket management systems such as Jira and able to quickly learn new systems, tools, and applications.
- Minimum of high school diploma or general education degree (GED).
- College degree and/or related experience and training preferred.
- Minimum of 2 years of related work experience in workplace experience, hospitality, event planning, customer service, restaurant/bar operations, stage management, or other high-touch service environments requiring end-to-end coordination and execution of events and space management.
Workplace Experience Coordinator in London employer: Cushman & Wakefield
Cushman & Wakefield is an exceptional employer that prioritises employee engagement and satisfaction, making it an ideal workplace for a Workplace Experience Coordinator. With a strong focus on collaboration and innovation, employees benefit from a supportive work culture that encourages personal growth and development through various training opportunities. Located in a dynamic environment, the company offers unique advantages such as access to cutting-edge technology and a commitment to diversity and inclusion, ensuring that every team member feels valued and empowered.
StudySmarter Expert Advice🤫
We think this is how you could land Workplace Experience Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Cushman & Wakefield on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Workplace Experience Coordinator role.
✨Tip Number 2
Prepare for the interview by practising common questions related to workplace experience and customer service. Think of examples from your past roles that showcase your problem-solving skills and ability to create a positive employee experience.
✨Tip Number 3
Show off your organisational skills! Bring a portfolio of your past event planning or workplace management projects to the interview. This will demonstrate your attention to detail and ability to manage multiple tasks effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. And remember, apply through our website for the best chance at getting noticed!
We think you need these skills to ace Workplace Experience Coordinator in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style and voice into your cover letter and CV.
Tailor Your Application:Make sure to tailor your application to the Workplace Experience Coordinator role. Highlight your relevant experience in customer service, event planning, or any other related fields that align with what we’re looking for.
Be Specific About Your Skills:We love details! Be specific about your skills and experiences that relate to the key competencies mentioned in the job description. Show us how you’ve used your emotional intelligence and organisational skills in past roles.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Cushman & Wakefield
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Workplace Experience Coordinator. Familiarise yourself with the key competencies mentioned in the job description, such as emotional intelligence and organisational skills. This will help you tailor your answers to demonstrate how your experience aligns with what they’re looking for.
✨Showcase Your Problem-Solving Skills
Since this role involves proactively identifying and solving issues, prepare examples from your past experiences where you've successfully tackled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it clear how you can bring that same problem-solving mindset to their team.
✨Demonstrate Your Communication Style
As a Workplace Experience Coordinator, you'll need to interact with individuals at all levels. Practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family to refine your communication style and ensure you come across as approachable and professional.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of insightful questions to ask your interviewers. Inquire about the team dynamics, workplace culture, or specific challenges they face in employee engagement initiatives. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
