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- Tasks: Lead global operational service delivery and ensure high-quality facilities management.
- Company: Join Cushman & Wakefield, a leader in commercial real estate services.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic role with a focus on continuous improvement and collaboration.
- Why this job: Make a real impact on global operations and drive innovation in facilities management.
- Qualifications: 5+ years in FM services with strong people and supplier management skills.
The predicted salary is between 80000 - 100000 £ per year.
Cushman & Wakefield is a global leader in commercial real estate services, helping clients transform the way people work, shop, and live. The firm’s 52,000 employees in more than 60 countries provide deep local and global insights that create significant value for occupiers and investors around the world.
Cushman & Wakefield is among the largest commercial real estate services firms with revenues of $9 billion across core services of agency leasing, asset services, capital markets, facilities services (branded C&W Services), global occupier services, investment management (branded DTZ Investors), tenant representation, and valuations & advisory.
Cushman & Wakefield provides Facilities Management services globally. We now have an exciting opportunity for a dedicated Operational Excellence Global Lead to own the Global operational service delivery and P&L for a prestigious Global FM contract. To ensure services are delivered to agreed contractual deliverables, performance levels and P&L, whilst maintaining high standards of quality, health, safety and environmental compliance.
Core Responsibilities:- Line management of key employees across EMEA, APAC and AMAS
- Oversight of the global operations team
- Provide proactive strategic advice and guidance to the client team in all three regions
- Develop a trusting and collaborative relationship to create confidence in the account delivery by C&W across the global account
- Responsible for operational delivery of hard and soft FM services across this large global portfolio
- Management of services within defined cost budgets, performance levels and key performance indicators
- Be aware of and ensure Contract Risk Registers and BCP/BIA are regularly updated
- Contract management of preferred suppliers and sub-contractors in EMEA, APAC and AMAS
- Supporting the service continuity and consistency of approach across the global account
- Carry out building checks, inspection and supplier audits as required
- Maintain and support the required contract governance including monthly and quarterly review meetings, performance monitoring, reporting, and escalation processes
- Ensure compliance with C&W and Clients quality, health, safety and environmental requirements
- Establish an environment of continuous improvement. Be visible and speak out
- Provide supportive, forward thinking and inclusive approach to DEI
- Support the growth of the account through innovation and collaboration
- Proven experience in developing relationships with clients and suppliers
- Exceptional commercial awareness
- Strong people and supplier management skills
- Excellent communication and presentation skills (Written and verbal)
- Excellent influencing skills
- 5+ years’ experience in managing FM services in a corporate office environment
- P&L and budget management experience
We foster a culture of inclusion that embraces the unique strengths, perspectives, and experiences of all our employees. We firmly believe that our diversity enhances our team's capabilities, leading to improved decision-making, innovation, and business outcomes.
Operational Excellence Global Lead in London employer: Cushman & Wakefield
Contact Detail:
Cushman & Wakefield Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Excellence Global Lead in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase why you’re the ideal fit for the Operational Excellence Global Lead role.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience in managing FM services and how you've driven operational excellence in previous roles. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Operational Excellence Global Lead in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operational Excellence Global Lead role. Highlight your experience in managing FM services and P&L, as well as any relevant skills that match the job description.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Use it to showcase your exceptional communication skills and how you've developed relationships with clients and suppliers in the past.
Showcase Your Achievements: Don’t just list your responsibilities; we want to see your achievements! Include specific examples of how you’ve improved operational delivery or managed budgets effectively in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Cushman & Wakefield
✨Know Your Stuff
Before the interview, dive deep into Cushman & Wakefield's operations and values. Understand their approach to facilities management and operational excellence. This knowledge will help you tailor your responses and show that you're genuinely interested in the role.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in managing FM services, P&L, and budget management. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your impact.
✨Build Rapport
Establishing a connection with your interviewers is key. Be personable and engage them in conversation. Ask insightful questions about their operations and express your enthusiasm for contributing to their global team. This can set you apart from other candidates.
✨Emphasise Continuous Improvement
Cushman & Wakefield values innovation and collaboration. Be ready to discuss how you've implemented continuous improvement initiatives in your previous roles. Share ideas on how you could bring this mindset to the Operational Excellence Global Lead position.