At a Glance
- Tasks: Lead a dynamic team to deliver exceptional guest experiences and manage building operations.
- Company: Join Cushman & Wakefield at Thames Tower, a landmark commercial building.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Fast-paced environment with diverse challenges and career advancement opportunities.
- Why this job: Be the face of a vibrant community and make a real impact every day.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a proactive and customer-focused Guest Services Supervisor to join the team at Thames Tower. This is a diverse role that combines responsibility for the day-to-day operation of the building with the delivery of an exceptional occupier and guest experience. Working closely with the Building Manager, you will help ensure the building operates safely, efficiently and in line with all compliance requirements, while acting as a key point of contact for occupiers, visitors and service partners. The successful candidate will take ownership of front-of-house service delivery, support building management activities, coordinate maintenance and contractor services, and foster a welcoming, engaged and connected building community through effective communication and relationship management.
- Deliver an outstanding front-of-house experience for occupiers, visitors and stakeholders.
- Serve as a primary point of contact for occupier and guest enquiries, ensuring a professional, responsive and solution-focused approach.
- Support the Building Manager with the day-to-day operational management of the property.
- Coordinate planned and reactive maintenance activities to ensure minimal disruption and high service standards.
- Assist in the supervision and management of contractors and service partners, ensuring compliance with site procedures and health and safety requirements.
- Maintain effective communication with occupiers regarding building activities, works, events and service updates.
- Support the management of occupier requests, ensuring issues are tracked, escalated where necessary and resolved in a timely manner.
- Assist with purchase order processing, invoice administration and general property management tasks.
- Support compliance, risk management and business continuity activities to ensure the building remains safe and legally compliant.
- Conduct or assist with regular property inspections and maintain accurate records where required.
- Assist with sustainability initiatives and environmental objectives across the building.
- Support occupier engagement activities, events and community initiatives to enhance the workplace experience.
- Build strong working relationships with occupiers, contractors, suppliers and colleagues to promote service excellence and continuous improvement.
Education & Qualifications
- Essential
- Previous experience in a customer-facing supervisory role within hospitality, workplace experience, facilities management, property management or a similar environment.
- Exceptional customer service and stakeholder management skills.
- Strong verbal and written communication skills.
- Excellent organisational skills with the ability to manage multiple priorities.
- Competent in Microsoft Office applications, including Outlook, Word, Excel and PowerPoint.
- Strong problem-solving ability and attention to detail.
- Desirable
- Experience working within a commercial property or facilities management environment.
- Knowledge of CAFM systems and electronic logbooks.
- Understanding of building compliance and health and safety requirements.
- IOSH Health & Safety qualification or equivalent.
If you are passionate about creating exceptional customer experiences, enjoy building strong relationships and thrive in a fast-paced environment where no two days are the same, we'd love to hear from you. Join Thames Tower and play a key role in delivering a best-in-class workplace experience while supporting the successful operation of a landmark commercial building. Apply today and help us create an environment where occupiers, guests and colleagues can thrive.
Guest Services Supervisor employer: Cushman & Wakefield
Cushman & Wakefield is an exceptional employer that prioritises a vibrant work culture and employee growth, particularly for the Guest Services Supervisor role at Thames Tower in Reading. With a strong commitment to delivering outstanding customer experiences, employees benefit from a supportive environment that encourages professional development, fosters teamwork, and promotes inclusivity. Join us to be part of a dynamic team dedicated to creating a welcoming community while ensuring the efficient operation of a landmark commercial building.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Cushman & Wakefield. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Cushman & Wakefield
Don't be shy about reaching out to Cushman & Wakefield directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Services Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Cushman & Wakefield and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Cushman & Wakefield
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
