At a Glance
- Tasks: Welcome clients, manage bookings, and ensure a smooth front office experience.
- Company: Join Cushman & Wakefield, a leader in global occupier services.
- Benefits: Competitive pay, inclusive culture, and opportunities for growth.
- Other info: Fast-paced environment with a focus on teamwork and adaptability.
- Why this job: Be the face of the company and make a lasting impression.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Front Office Workplace Host based at 25 Baker Street, London, Cushman & Wakefield Global Occupier Services.
Key Responsibilities
- Meet and greet all external clients
- Manage the reception mailbox and ensure timely handling of all requests
- Oversee the booking system (Resource Scheduler) to optimise meeting room usage
- Set up event spaces in correct layout and conduct walk‑arounds of all meeting rooms
- Coordinate with the catering team to fulfil catering requests and keep menus up to date
- Report maintenance issues and liaise with the onsite engineer
- Attend operational meetings and maintain clear communication with the wider team
- Adhere to Health, Safety, and Environmental policies and promote a safe working environment
- Ensure signage and artwork are on‑brand and compliant, swiftly addressing non‑conformities
- Monitor daily walk‑arounds for faults or issues and log them with the London Facilities Helpdesk
- Track and manage all open jobs on FAMIS to final completion
- Quality‑check paperwork to ensure compliance and audit satisfaction
- Maintain and update all systems to remain compliant
- Understand and execute the escalation process for operational and risk issues
- Support sustainability performance and advise the team and stakeholders
- Interact with contractors and third‑party suppliers to enable service delivery
- Assist with project management and ad‑hoc tasks for Workplace
- Induct contractors into the building before works start
- Manage process for incoming internal and external mail and parcels, arranging same‑day and overnight couriers
- Escalate any service failures by suppliers on site
- Ensure a safe working environment within the Front of House area and report issues promptly
- Perform various administrative tasks as required by the business
Qualifications
- Solid educational background
- Essential customer service background
- Experience working in a fast‑paced, customer‑facing environment
- Strong focus on customer empathy and communication at all levels
- Polite and confident telephone manner
- Ability to multitask, work under pressure, and work both independently and as part of a team
- Strong priority management and change adaptability
- Attention to detail
Skills & Experience
- Proficiency in Outlook, Excel, Word, and relevant internal systems
- Knowledge of C&W Services operations and processes
Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity or any other legally protected characteristic. We firm up our commitment to inclusivity, diversity, and a barrier‑free workplace, ensuring an environment that respects and embraces the unique strengths and perspectives of every employee.
Front Office Workplace Host in City of Westminster employer: Cushman & Wakefield
Cushman & Wakefield is an exceptional employer located in the heart of London, offering a dynamic work environment that prioritises inclusivity and employee growth. As a Front Office Workplace Host, you will be part of a collaborative team that values customer service excellence and provides ample opportunities for professional development, all while enjoying the vibrant culture of Baker Street. With a strong commitment to sustainability and a focus on creating a safe and welcoming workplace, Cushman & Wakefield stands out as a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Workplace Host in City of Westminster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cushman & Wakefield. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cushman & Wakefield before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Front Office Workplace Host in City of Westminster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cushman & Wakefield:Your cover letter is your chance to shine! Tell us why you want to work at Cushman & Wakefield specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cushman & Wakefield!
How to prepare for a job interview at Cushman & Wakefield
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
