Lead Front of House Host in City of London

Job TitleLead Front of House HostJob Description SummaryLead Front of House HostGlobal Occupier ServicesLondonCushman & Wakefield is a global leader in commercial real estate services, helping clients transform the way people work, shop, and live. The firm’s 53,000 employees in more than 70 countries provide deep local and global insights that create significant value for occupiers and investors around the world.Cushman & Wakefield is among the largest commercial real estate services firms with revenues of $10.1 billion across core services of agency leasing, asset services, capital markets, facilities services (branded C&W Services), global occupier services, investment management (branded DTZ Investors), tenant representation, and valuations & advisory.We have an exciting opportunity for a talented Lead Front of House Host to join our market-leading Global Occupier Services business, working with a prestigious client based in London.Job DescriptionKey ResponsibilitiesLead and inspire the Front of House team, creating a welcoming, hospitality-led workplace experience for colleagues, visitors, and stakeholdersAct as the main point of contact for all workplace arrivals, ensuring a professional and seamless experience from arrival to departureOversee Front of House operations across reception, café, meeting spaces, and shared areas, maintaining exceptional presentation and service standardsManage team scheduling, absence cover, workload allocation, onboarding, and ongoing development to ensure consistent service deliveryBuild strong relationships with colleagues, visitors, suppliers, and workplace partners, promoting a positive and inclusive environmentCoordinate third-party service providers, ensuring contracted services are delivered effectively and operational issues are resolved promptlyEnsure meeting rooms and workplace facilities are fully operational, well-presented, and ready to support business needsMonitor workplace requests, service tickets, and visitor management systems, ensuring timely resolution and clear communicationConduct regular workplace inspections and proactively identify opportunities to improve the employee and visitor experienceGather colleague feedback and contribute ideas that enhance workplace services, operational efficiency, and overall satisfactionSupport workplace projects and continuous improvement initiatives that drive service excellence and operational effectivenessWork closely with IT and workplace teams to ensure seamless support across access control, visitor management, AV technology, security, and workplace servicesAssist in budget awareness and resource planning, balancing outstanding service with operational efficiencySupport health & safety, compliance, sustainability, business continuity, and workplace audit requirements, ensuring policies and procedures are consistently followedIdentify, assess, and escalate operational risks while supporting the delivery of safe, successful workplace events and hospitality experiencesQualifications & ExperienceProven experience in a Front of House, Workplace Experience, Hospitality, Reception, or Customer Service leadership roleStrong people management skills with experience leading, coaching, and developing high-performing teamsExcellent communication and stakeholder management skills, with the ability to build relationships at all levelsSolid understanding of workplace operations, including visitor management, meeting room coordination, access control, and service deliveryHighly organized, able to prioritize effectively and manage multiple operational demands in a fast-paced environmentConfident using workplace systems and digital tools, including service request platforms and Microsoft OfficeKnowledge of health & safety, compliance, and workplace best practices within a corporate environmentProfessional, proactive, and solutions-focused, with a hospitality mindset and a passion for delivering exceptional workplace experiencesCushman & Wakefield is an equal opportunity / affirmative action employer. All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic. Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace. If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact.INCO: “Cushman & Wakefield” #J-18808-Ljbffr