At a Glance
- Tasks: Deliver top-notch customer service and manage front-of-house operations.
- Company: Join Cushman & Wakefield, a leader in creating inclusive workplaces.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Other info: Diverse and inclusive workplace with opportunities for growth.
- Why this job: Be the face of the company and make a real difference every day.
- Qualifications: Customer service experience and strong organisational skills are a must.
The predicted salary is between 30000 - 40000 £ per year.
The Front of House Coordinator role has overall responsibility for delivering first class customer service to our client and ultimately their clients. You are the main point of contact for all service requirements and will act as a brand ambassador for both our client and C&W.
Key Responsibilities
- Manage reception services, meeting room bookings, visitor management, and front-of-house operations.
- Act as a key point of contact for employees, visitors, contractors, and service providers.
- Coordinate office services, including mail, couriers, catering, stationery, consumables, and hot desk management.
- Log, monitor, and track facilities requests and maintenance activities through the Facilities Management system (FAMIS 360).
- Support reactive and planned maintenance activities, ensuring timely completion of work orders and accurate record keeping.
- Maintain contractor documentation, including insurance certificates, RAMS, permits, and site inductions.
- Process purchase orders, invoices, and expense tracking through procurement and finance systems (e.g., Ariba).
- Maintain facilities documentation, reports, stock levels, and operational records.
- Support internal events, executive services, travel bookings, and meeting arrangements as required.
- Conduct routine workplace inspections to ensure a safe, clean, and well-maintained environment.
Key Requirements
- Previous experience in facilities coordination, workplace services, office administration, or reception management.
- Strong customer service and stakeholder management skills.
- Excellent organizational skills with the ability to manage multiple priorities.
- Experience working with facilities management, procurement, or finance systems is preferred.
- Proficient in Microsoft Office applications.
- Professional, proactive, and detail-oriented with strong communication skills.
Front of House Coordinator in Brighton employer: Cushman & Wakefield
Cushman & Wakefield is an excellent employer for aspiring Analytics Engineers, offering a dynamic work culture in the vibrant setting of Greater London. With a strong emphasis on employee growth, you will benefit from hands-on experience, training, and mentorship while contributing to impactful BI projects. Join a collaborative team that values innovation and supports your journey in developing essential data engineering skills.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Coordinator in Brighton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cushman & Wakefield. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cushman & Wakefield before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Front of House Coordinator in Brighton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cushman & Wakefield:Your cover letter is your chance to shine! Tell us why you want to work at Cushman & Wakefield specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cushman & Wakefield!
How to prepare for a job interview at Cushman & Wakefield
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
