Senior Client Accountant - FTC in Birmingham

Job Title

Senior Client Accountant – FTC

Job Description Summary

Cushman & Wakefield is hiring a Senior Client Accountant to join our UK Asset Services Client Accounting team on a 12-month fixed term contract. This is a key delivery role, responsible for providing accurate, high-quality accounting services across a dedicated property portfolio. You’ll work closely with internal teams and clients to ensure smooth financial operations, resolve queries, and support the delivery of excellent service.

12-month fixed term contract

Key Responsibilities

Client Service & Delivery

• Deliver accurate and timely accounting services in line with contractual obligations and internal SLAs.

• Own and have full sight of Client and property Trial balances ensuring any discrepancies are resolved during management.

• Prepare standard and bespoke financial reports for clients and internal stakeholders.

• Prepare and reconcile non-recoverable invoices to be paid on behalf of Clients ensuring the prompt issuance of funding requests and receipt of funds.

• Manage day-to-day queries from Property Managers and Clients, providing clear and professional responses.

• Ensure the accounting system is kept up to date to maintain data integrity and promptly complete any data change requests.

• Own service charge year-end reconciliations, rent and service charge postings, and general ledger management ensuring audit queries are resolved in full.

• Critically review SC cash reconciliations including tenant recoverable, clearing any discrepancies.

• Ability to effectively onboard and offboard any new instructions in full including SC handovers.

• Ensure accurate coding, invoicing, and financial records for your assigned portfolio.

• Liaise directly with clients to provide financial updates, clarify information, and address routine accounting issues.

• Support the wider accounting teams with resolution of unallocated cash items.

• Prepare accurate and timely completion statements upon request.

• Ensure Client income is paid across in line with contractual obligations and without error.

• Maintain a schedule of Client delivery ensuring accurate records and filing system at all times.

• Support with Client audit requests.

• Lead Client calls from an accounting perspective and managing external stakeholders.

• Support the development and coaching of Assistant Client Accountant(s) that may deliver to your Client or be part of your wider team.

Operations & Risk

• Ensure all accounting work complies with internal procedures, RICS guidelines, and client money regulations.

• Monitor and validate outputs from internal systems and offshore support teams.

• Assist with onboarding and offboarding of properties and clients, ensuring financial data is transferred correctly.

• Flag potential risks or recurring issues to senior team members with suggested resolutions.

System Use

• Use of PM&A Tramps (or similar property management system) for day-to-day financial processing and reporting.

• Maintain up-to-date records in line with internal compliance and client reporting standards.

Team Collaboration

• Work collaboratively with Property Managers, Facilities Managers, and wider Client Accounting teams.

• Support colleagues with ad hoc financial tasks as required to ensure smooth service delivery across the team.

Knowledge & Experience

• 2–3 years of experience in property accounting, client accounting, or a similar finance role.

• Understanding of service charges, rent accounting, and client money handling.

• Experience using property management systems (PM&A Tramps experience preferred).

• Good working knowledge of Excel and Microsoft Office 365.

• Familiarity with RICS, client money rules, or property industry standards is desirable.

Skills & Personal Attributes

• Strong attention to detail and high level of accuracy.

• Clear communicator with a professional and customer-focused approach.

• Comfortable working to deadlines in a busy, fast-paced environment.

• Proactive, organised, and willing to take ownership of assigned responsibilities.

• Enthusiastic team player with a willingness to learn and develop.