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- Tasks: Manage client accounts, chase payments, and resolve disputes in a fast-paced environment.
- Company: Join Cushman & Wakefield, a leader in commercial real estate finance.
- Benefits: Enjoy hybrid working, competitive salary, and a supportive team culture.
- Why this job: Make a real impact on key client accounts while developing your finance skills.
- Qualifications: Experience in credit control and strong communication skills are essential.
- Other info: Great opportunities for career progression and process improvement.
The predicted salary is between 28800 - 43200 £ per year.
Cushman & Wakefield is seeking an experienced Credit Controller to take ownership of a key client account within our London finance team. This role plays a critical part in protecting cash flow and delivering an excellent client experience, requiring strong stakeholder management and hands-on expertise using Yardi. You will be responsible for end-to-end accounts receivable activity, working closely with internal teams and external clients in a fast-paced, commercial real estate environment.
As a Credit Controller, you will be expected to proactively manage client tenant debts, approving credit, chasing overdue payments via phone/email, negotiating payment plans, resolving disputes, and maintaining accurate records to optimize cash flow and minimize risk, involving tasks from setting credit limits and reconciling accounts to escalating serious cases for legal action.
Role and Responsibilities:- Own the end-to-end credit control process for a key strategic client account, including billing, collections, cash allocation, and query resolution.
- Use Yardi daily to raise invoices and credit notes, allocate cash, maintain customer records, and produce AR reporting.
- Proactively manage debtor balances, lead collection activity, and agree payment plans to minimise aged debt and improve DSO.
- Act as the primary finance contact for the client and internal stakeholders, resolving billing disputes promptly and professionally.
- Prepare regular aged debt reports, cash forecasts, and month-end reconciliations; support audit and compliance requirements.
- Identify and implement process improvements within Yardi to improve accuracy, efficiency, and reporting quality.
- Proven experience in a credit control or accounts receivable role, managing a high-value or key client account.
- Strong hands-on experience with Yardi, including invoicing, cash application, and reporting.
- Confident communicator with experience chasing debt, handling disputes, and engaging senior stakeholders.
- Strong Excel skills (e.g. pivot tables, lookups) and good attention to detail.
- AAT or equivalent finance qualification desirable but not essential.
- Opportunity to own and have real impact on a flagship client account.
- Hybrid working model with flexibility.
- Supportive team environment with exposure to process improvement and systems development.
- Competitive salary, benefits package, and clear progression opportunities.
If this Credit Controller with Cushman & Wakefield sounds of interest then please apply now with your most up to date version of your CV.
Credit Controller in Birmingham employer: Cushman & Wakefield
Contact Detail:
Cushman & Wakefield Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and real estate sectors. Let them know you're on the lookout for a Credit Controller role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by brushing up on your Yardi skills. Since this role requires hands-on expertise with Yardi, make sure you can confidently discuss how you've used it in past roles. Practice common interview questions related to credit control and stakeholder management.
✨Tip Number 3
Showcase your communication skills! As a Credit Controller, you'll need to chase debts and handle disputes. Be ready to share examples of how you've successfully navigated tough conversations in previous jobs. This will demonstrate your ability to manage client relationships effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. So, get that CV polished and hit 'apply'!
We think you need these skills to ace Credit Controller in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Credit Controller role. Highlight your experience with Yardi and any relevant credit control achievements. We want to see how you can bring value to our team!
Showcase Your Skills: Don’t forget to showcase your strong communication skills and attention to detail. Mention specific examples of how you've managed debtor balances or resolved disputes in the past. This will help us see you in action!
Keep It Professional: While we love a friendly tone, keep your application professional. Use clear language and avoid jargon that might confuse us. Remember, first impressions count!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to the right people. Don’t miss out!
How to prepare for a job interview at Cushman & Wakefield
✨Know Your Numbers
As a Credit Controller, you'll be dealing with numbers all day long. Brush up on your financial metrics and be ready to discuss how you've managed debtor balances in the past. Be prepared to share specific examples of how you improved cash flow or reduced aged debt.
✨Master Yardi
Since Yardi is a key tool for this role, make sure you’re familiar with its functionalities. If you’ve used it before, think of specific instances where you optimised processes or resolved issues using the software. If not, do some research or even watch tutorials to get a basic understanding.
✨Communicate Confidently
Strong communication skills are essential for this position. Practice articulating how you handle disputes and negotiate payment plans. Think about how you can demonstrate your ability to engage with senior stakeholders effectively during the interview.
✨Showcase Your Problem-Solving Skills
Be ready to discuss times when you identified process improvements or resolved complex billing issues. Prepare a couple of scenarios that highlight your analytical skills and attention to detail, as these will be crucial in managing client accounts successfully.
