Client Accountant in Birmingham

Cushman & Wakefield is hiring a Client Accountant to join our UK Asset Services Client Accounting team. This is a key delivery role, responsible for providing accurate, high-quality accounting services across a dedicated property portfolio. You’ll work closely with internal teams and clients to ensure smooth financial operations, resolve queries, and support the delivery of excellent service.

Key Responsibilities

• Deliver accurate and timely accounting services in line with contractual obligations and internal SLAs.
• Own and have full sight of Client and property Trial balances ensuring any discrepancies are resolved during management.
• Prepare standard and bespoke financial reports for clients and internal stakeholders.
• Prepare and reconcile non-recoverable invoices to be paid on behalf of Clients ensuring the prompt issuance of funding requests and receipt of funds.
• Manage day-to-day queries from Property Managers and Clients, providing clear and professional responses.
• Ensure the accounting system is kept up to date to maintain data integrity and promptly complete any data change requests.
• Own service charge year-end reconciliations, rent and service charge postings, and general ledger management ensuring audit queries are resolved in full.
• Critically review SC cash reconciliations including tenant recoverable, clearing any discrepancies.
• Ability to effectively onboard and offboard any new instructions in full including SC handovers.
• Ensure accurate coding, invoicing, and financial records for your assigned portfolio.
• Liaise directly with clients to provide financial updates, clarify information, and address routine accounting issues.
• Support the wider accounting teams with resolution of unallocated cash items.
• Prepare accurate and timely completion statements upon request.
• Ensure Client income is paid across in line with contractual obligations and without error.
• Maintain a schedule of Client delivery ensuring accurate records and filing system at all times.
• Support with Client audit requests.
• Lead Client calls from an accounting perspective and managing external stakeholders.
• Support the development and coaching of Assistant Client Accountant(s) that may deliver to your Client or be part of your wider team.

Operations & Risk

• Ensure all accounting work complies with internal procedures, RICS guidelines, and client money regulations.
• Monitor and validate outputs from internal systems and offshore support teams.
• Assist with onboarding and offboarding of properties and clients, ensuring financial data is transferred correctly.
• Flag potential risks or recurring issues to senior team members with suggested resolutions.

System Use

• Use of PM&A Tramps (or similar property management system) for day-to-day financial processing and reporting.
• Maintain up-to-date records in line with internal compliance and client reporting standards.

Team Collaboration

• Work collaboratively with Property Managers, Facilities Managers, and wider Client Accounting teams.
• Support colleagues with ad hoc financial tasks as required to ensure smooth service delivery across the team.

Knowledge & Experience

• 2–3 years of experience in property accounting, client accounting, or a similar finance role.
• Understanding of service charges, rent accounting, and client money handling.
• Experience using property management systems (PM&A Tramps experience preferred).
• Good working knowledge of Excel and Microsoft Office 365.
• Familiarity with RICS, client money rules, or property industry standards is desirable.

Skills & Personal Attributes

• Strong attention to detail and high level of accuracy.
• Clear communicator with a professional and customer-focused approach.
• Comfortable working to deadlines in a busy, fast-paced environment.
• Proactive, organised, and willing to take ownership of assigned responsibilities.
• Enthusiastic team player with a willingness to learn and develop.