Associate

Are you a Property Manager wanting the opportunity to work for a large global organisation where you have the chance to develop quickly and enjoy working with large accounts and exciting assets? We are looking for an experienced Property Manager Surveyor to join our London Asset Services team situated within our City office. You will be joining an expanding team working with Asset Managers and key partners to deliver a market leading property management service on a key client contract.

The ideal person will have previous experience working as a Surveyor within commercial property management, across sectors, single and multi-occupied buildings. Account management is key, so you will be someone who has a successful track record of working closely with senior stakeholders, and exceptional communication and a proactive approach identifying asset management opportunities.

Involved in all aspects of client service delivery, with a focus on delivering our core services brilliantly, whilst advising on opportunities to maintain and enhance the performance of the property investments. Ability to deliver brilliant core services in accordance with KPIs is essential, in keeping with our market leading professional property management service.

Responsibilities

• Provide leadership for markets which are geographically or functionally distinct and demonstrate ability to implement business unit strategy.
• Develop and maintain both a communication style and relationship that fits the client’s preferred style.
• Demonstrate proactive customer service regarding all aspects of account management.
• Communicate proactively, first when performance is not meeting expectations, and second when performance meets or exceeds expectations.
• Regularly associate with tenants to ensure their reasonable satisfaction with building operations. Interact with tenants along with Property Manager on problems that may occur.
• Coordinate and/or prepare reports, annual budgets, and other documents for clients in accordance with management and other agreements, and in accordance with instruction received from the client. Preparation responsibility relates primarily to financial information and adherence to leasing guidelines. Review information and variances with Property Management Team.
• Participate in the preparation of annual budgets and any revisions thereto and also oversee operating compliance with budget approved by clients.
• Ensure completion of property tax administration and supervise services rendered by property tax consultant.
• Ensure administration of property and liability insurance requirement.
• Ensure compliance with the purchase order system, contracts, policies and procedures, and accounting requirements established by clients.
• Oversee the billing process, including payment of invoices and disbursement of funds. Monitor cash flow and/or cash requirements in conjunction with the Property Manager to assure efficient use of cash.
• Assist the Client/Asset Manager and Property Manager in determining proper cost allocations, identification of any re-billable cost, proper accounting for inventories, purchasing procedures, and any special accounting problems.
• Responsible for maintaining desired internal financial benchmarks for each asset within the portfolio as defined by the Director and Asset Manager. This includes occupancy levels, income levels, delinquency percentage, IRR and cash flow.
• Monitor cash flow and/or cash requirements in conjunction with the Property Manager to assure efficient use of cash.
• Coordinate construction projects with Construction Manager and Property Manager and approve construction contract documents and final invoices.
• Effectively staff and develop bench strength and succession planning – positioning for new business.
• Regularly inspect properties with staff.
• Conduct annual performance evaluations and career path discussions. Oversee and ensure that all property management and maintenance staff receive an annual performance evaluation.
• Analyze and make recommendations regarding property staffing needs, personnel performance issues, salary administration, personnel promotions and training and career development.

Key Competencies

• Business and Financial Acumen
• Leadership Skills
• Communication Proficiency (oral/written)
• Customer/Client Focus (internal/external)
• Time Management Skills

Important Experience

• A minimum of 2/3 years commercial property management experience.
• Degree level qualification or equivalent.
• Membership of RICS or equivalent level qualification desirable.

Additional Eligibility Qualifications

• Industry designations and is an active participant/leader in external charitable and local and national industry related organizations.
• Ability to monitor and anticipate trends and changes within the industry.
• Advanced knowledge of Microsoft Office Suite.
• Demonstrate initiative through taking on additional assignments and responsibilities.
• Demonstrate advanced problem solving and deal with a variety of options in complex solutions. Requires expert level analytical and quantitative skills.

Skills, Knowledge & Experience

• Self-motivated & enthusiastic, focused on delivering the best possible result for our clients and customers.
• Knowledge of the real estate industry & commercial awareness.
• Good IT skills (MS Word, Excel, PowerPoint, Outlook).
• Commercial property management and property management systems experience - Yardi experience is preferred.
• Excellent communication skills, both verbal and written and presentation skills.
• Excellent problem solving, analytical, negotiation, interpersonal and managerial skills.