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- Tasks: Lead technology strategy and client relationships in a dynamic Integrated Facilities Management environment.
- Company: Join a leading firm known for innovation and excellence in technology services.
- Benefits: Attractive salary, career development opportunities, and a supportive team culture.
- Other info: Exciting opportunity for growth in a fast-paced, collaborative setting.
- Why this job: Make a real impact by driving technology solutions and enhancing client experiences.
- Qualifications: Experience in technology management and strong leadership skills required.
The predicted salary is between 80000 - 100000 £ per year.
The Technology Client Care Manager serves as the central point of Client Relationship Management for the C&W Technology Program. This role partners closely with the Account Executive and client leadership to drive technology strategy, operational excellence, and service delivery across the account. The Manager leads the Client Technology team, ensuring a high‑performing culture and seamless execution of the client’s technology program, standards, and expectations.
Key Responsibilities:
- Client Relationship & Program Management: Act as the primary technology relationship owner for the client, aligning with the Account Executive and client leadership. Own the strategic, financial, and operational performance of technology for the client account. Develop and deliver the client Technology Strategy, roadmap, goals, and objectives. Maintain, understand, and present cadenced Technology reporting, including Quarterly Business Reviews (QBRs), program alignment updates, and performance insights. Provide program‑level management of all technology investments and projects for the client account. Ensure timely user enablement, connectivity, and service delivery. Monitor and manage SLA performance, ensuring corrective actions and remediation when required. Provide oversight and steering of client‑driven analytics, recommending and driving best‑practice metrics and processes.
- Leadership & Team Development: Lead, manage, and develop the Client Technology team to execute the account strategy and technology operating model. Create and maintain a professional, high‑performance team culture where individuals take ownership and deliver excellence. Manage employee performance, including goal setting, routine check‑ins, coaching, and annual performance reviews. Oversee headcount planning, staffing, and developmental progress for all team members. Manage financial planning for technology resources, including staffing budgets, capital planning, business case development, and operating budget management. Oversee hiring, onboarding, and people‑management routines to support team growth and capability development.
- Technology Operations Oversight: Provide operational oversight of client technology applications, communications, reporting, and key SLAs in alignment with the client MSA and C&W standards. Ensure all projects and initiatives comply with evolving client security requirements and are executed with strong methodology, risk management, budgeting, and executive reporting. Oversee technology vendor and supplier relationships, ensuring contractual compliance and performance management. Maintain and present regular reporting to C&W and client stakeholders, including monthly, quarterly, and annual updates. Integrate feedback and insights from technology platforms, innovation teams, and advisory experts to enhance the client technology experience. Deliver monthly metrics reporting with recommendations for continuous improvement or remediation actions.
- Security, Compliance & Governance: Act as the primary C&W Technology contact for client‑specific security and compliance activities. Manage information security reviews and compliance with client policies for endpoints, data, and security management. Serve as the primary point of contact for audit and compliance routines across client and C&W teams. Ensure timely execution of control reviews and remediation activities required by suppliers, the client, and C&W compliance functions. Support network, cloud, and security enablement initiatives to maintain best‑in‑class security standards. Provide the necessary communications and support for effective incident and service management.
Qualifications & Experience:
- Strong background working within Integrated Facilities Management (IFM) environments, with hands‑on experience using IFM technology platforms.
- Proven experience in technology account management, client relationship management, or technology operations leadership.
- Strong understanding of enterprise IT operations, service delivery, and governance.
- Experience leading multi‑disciplinary technology teams in a matrixed structure.
- Proficiency in KPI/SLA management, analytics, and continuous improvement practices.
- Excellent communication, stakeholder engagement, and executive presentation skills.
- Experience with security standards, compliance processes, and technology audit frameworks preferred.
Client Technology Director – Integrated Facilities Management (IFM) employer: Cushman Wakefield Multifamily
Contact Detail:
Cushman Wakefield Multifamily Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Technology Director – Integrated Facilities Management (IFM)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Client Technology Director role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in technology account management and client relationship management. When you get the chance to chat with potential employers, let them see what you can bring to the table.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by doing mock sessions with friends or mentors. Focus on articulating your experience in leading technology teams and managing client expectations. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to show your enthusiasm for joining our team and being part of the exciting work we do in Integrated Facilities Management.
We think you need these skills to ace Client Technology Director – Integrated Facilities Management (IFM)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Technology Director role. Highlight your experience in Integrated Facilities Management and technology account management, showing how you align with the job description.
Showcase Your Leadership Skills: Since this role involves leading a team, don’t forget to emphasise your leadership experience. Share examples of how you've developed high-performing teams and managed performance effectively.
Demonstrate Your Technical Knowledge: We want to see your understanding of technology operations and compliance. Include any relevant experience with IFM technology platforms and your approach to managing SLAs and KPIs.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Cushman Wakefield Multifamily
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technology platforms relevant to Integrated Facilities Management (IFM). Brush up on your knowledge of enterprise IT operations and be ready to discuss how you've successfully managed technology accounts in the past.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading multi-disciplinary teams. Think about specific situations where you’ve developed a high-performing culture or managed team performance effectively, as this will resonate with the leadership aspect of the role.
✨Understand Client Relationship Management
Be ready to talk about your approach to client relationship management. Have examples of how you’ve aligned technology strategies with client needs and how you’ve driven operational excellence in previous roles.
✨Prepare for Compliance and Security Questions
Since security and compliance are crucial for this role, brush up on relevant standards and processes. Be prepared to discuss how you’ve handled compliance activities and any experiences you have with audit routines in your previous positions.