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- Tasks: Provide exceptional customer service via chat, email, and phone.
- Company: Join Curvy Kate and Brastop, leaders in lingerie for fuller busts.
- Benefits: Enjoy 28 days leave, health cover, and a fun, supportive workplace.
- Why this job: Be part of a creative team that values your ideas and customer happiness.
- Qualifications: No specific qualifications required, just a passion for helping customers.
- Other info: Hybrid role with flexible hours, perfect for students!
START DATE: Immediate
HOURS: 25 hours a week M-F
LOCATION: Uxbridge, UB8 (Hybrid)
About Us: Curvy Kate and Brastop are market-leading and award-winning lingerie and swimwear brands. We specialise in the fuller bust market from D to K cups and our company purpose is to provide everyone with a fuller bust the freedom and confidence to live life without limits. We are renowned for our innovative approach to marketing and have built the largest online social following in our market sector. We have a passionate and creative working environment which encourages everyone to bring their own ideas and contribute to the direction and development of the business.
We are looking for a part time Ecom Customer Service Executive to join our team. The ideal candidate will be someone that will align with our business core values which are ‘wow the customer’, ‘always be better’ and ‘work as a team’. In return we will offer you a role where you will feel happy, challenged and winning.
About the role: You will be working remotely, but within commutable distance of Uxbridge Head Office to attend regular meetings. This role reports into the Ecom Customer Support Team Leader, you will be responsible for the following duties:
- Give exceptional service to all our customers – through all channels (chat/email/phone).
- Manage and reply to emails in a timely manner and proactively communicate.
- Be first point resolution for all customers (chat/phone/emails).
- Focus on customer happiness and make this your number one priority.
- Be competent in using all internal systems including NetSuite, Gorgias, Shopify, SWAP.
- Process orders & credits in a timely manner.
- You should be able to thrive in a fast-paced environment and be eager to deliver the best possible experience to our customers.
What we offer:
- July start date
- 28 days annual leave (including bank holidays)
- Medicash Employee Assistance Programme
- Health cover that includes GP & Prescription service and discounted health club membership, Dental treatment, Physiotherapy and Optical appointments.
- Half day annual leave on your birthday, Christmas Eve and New Years Eve
- A fun, inclusive and supportive place to work with a passionate and dedicated team
How to apply: Are you a good fit for this role and our culture? Please send your CV together with any relevant portfolio details, along with your salary expectations. We will contact you to arrange an interview if successful.
Ecom Customer Service Executive employer: Curvy Kate Limited
Contact Detail:
Curvy Kate Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecom Customer Service Executive
✨Tip Number 1
Familiarise yourself with the brands Curvy Kate and Brastop. Understanding their products, values, and customer base will help you demonstrate your passion for the role during interviews.
✨Tip Number 2
Highlight any previous experience in customer service, especially in e-commerce. Be ready to share specific examples of how you've resolved customer issues or improved customer satisfaction.
✨Tip Number 3
Prepare to discuss your familiarity with the tools mentioned in the job description, like NetSuite, Gorgias, and Shopify. If you haven't used them before, consider doing a bit of research or even taking a quick online tutorial.
✨Tip Number 4
Showcase your ability to thrive in a fast-paced environment by sharing relevant experiences. Discuss how you manage multiple tasks while maintaining a focus on customer happiness, as this aligns with the company's core values.
We think you need these skills to ace Ecom Customer Service Executive
Some tips for your application 🫡
Understand the Company Culture: Familiarise yourself with Curvy Kate and Brastop's core values: 'wow the customer', 'always be better', and 'work as a team'. Tailor your application to reflect how you embody these values.
Craft a Tailored CV: Highlight relevant experience in customer service, especially in e-commerce. Emphasise your ability to manage multiple communication channels and your proficiency with systems like NetSuite, Gorgias, and Shopify.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and how you can contribute to customer happiness. Mention specific examples of how you've provided exceptional service in previous roles.
Be Clear About Salary Expectations: When stating your salary expectations, ensure they are realistic and in line with industry standards. This shows that you have done your research and understand your worth in the market.
How to prepare for a job interview at Curvy Kate Limited
✨Understand the Company Values
Before your interview, take some time to familiarise yourself with Curvy Kate and Brastop's core values: 'wow the customer', 'always be better', and 'work as a team'. Be prepared to discuss how your personal values align with theirs and provide examples from your past experiences.
✨Showcase Your Customer Service Skills
As an Ecom Customer Service Executive, exceptional customer service is key. Prepare specific examples of how you've handled customer inquiries or resolved issues in previous roles. Highlight your ability to communicate effectively across different channels like chat, email, and phone.
✨Familiarise Yourself with Relevant Tools
The role requires proficiency in systems like NetSuite, Gorgias, Shopify, and SWAP. If you have experience with these tools, be ready to discuss it. If not, do some research on them and express your eagerness to learn quickly during the interview.
✨Demonstrate Your Team Spirit
Curvy Kate and Brastop value teamwork highly. Be prepared to share examples of how you've successfully collaborated with others in a work environment. Emphasise your willingness to contribute ideas and support your colleagues to achieve common goals.
