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For Companies At a Glance
- Tasks: Lead customer onboarding and drive success for enterprise accounts in a fast-paced AI environment.
- Company: Curvestone AI is transforming regulated industries with innovative automation solutions.
- Benefits: Competitive salary, commission, equity, and a dynamic team culture.
- Why this job: Join as the first CSM hire and shape the future of customer success.
- Qualifications: 4+ years in Customer Success with enterprise SaaS experience and strong client relationship skills.
- Other info: Be part of a tight-knit team focused on impactful growth and learning.
The predicted salary is between 60000 - 65000 £ per year.
Overview
Senior Customer Success Manager role at Curvestone AI. Join to apply for the position and help shape customer success at Curvestone.
Why Curvestone
- Work with a transformational AI product reshaping how regulated industries operate
- Tackle a huge, fast-moving market in finance, insurance, and law
- Join at a pivotal moment — backed by strong funding and early enterprise wins
- Step in as the first CSM hire, shaping how the function scales and evolves
- Be part of a tight, ambitious, collaborative team where you’ll grow fast, make an impact, and celebrate success
- Competitive compensation package: base salary + commission + equity
What You’ll Do
- Own customer onboarding: Ensure smooth implementations and quick time-to-value
- Partner strategically: Work with clients to understand their workflows, map success outcomes, and embed Curvestone AI into operations
- Manage and grow enterprise accounts: Drive adoption, retention, and expansion across a six-figure ACV portfolio
- Build trusted relationships: Engage senior leaders such as Heads of Compliance, General Counsel, and CIOs
- Lead success reviews: Run QBRs and executive check-ins focused on measurable impact
- Collaborate cross-functionally: Partner with Solutions Engineering, Product, and GTM teams to deliver seamless client experiences
- Enable commercial outcomes: Support Sales on renewals and expansion opportunities
- Design and scale: Create CS processes, playbooks, and enablement resources to drive scalability
- Champion the customer voice: Capture and prioritise feedback for Product and Engineering
- Act as a leader: Support and mentor junior CS colleagues as the team grows
About
- 4+ years of Customer Success experience in Enterprise SaaS, managing six-figure ACV accounts
- Proven ability to drive renewals and lead expansions
- Strong relationship skills with senior stakeholders (e.g. in legal, compliance, or IT)
- Comfortable navigating technical workflows and integrations at a strategic level. Analytical, data-driven mindset — confident working with health metrics and CRM tools
- Thrives in fast-paced, high-growth environments with autonomy and ambiguity
- Experience in regulated industries (finance, insurance, or legal) and interest in AI, GenAI, or data-driven platforms
- Familiarity with usage-based SaaS pricing models
- Prior experience as an early CS hire or building CS processes from the ground up
- Experience mentoring or guiding junior team members
What Success Looks Like (First 90 Days)
- Build strong relationships with your initial portfolio of enterprise customers
- Lead successful onboarding for at least one new account with measurable early value
- Deliver a QBR or success review showcasing ROI and identifying expansion opportunities
- Partner with the Head of CS to refine and document the first Curvestone CS playbooks
- Provide meaningful client insights that influence the product roadmap
Our Clients
Curvestone serves regulated, document-heavy industries where compliance is mission-critical
- Financial Services: Mortgage networks, lenders, and wealth managers
- Insurance and Legal Firms: Managing complex workflows where precision and scalability matter
We engage with mid-to-large-sized firms looking to scale compliance and oversight without scaling headcount.
Interview Process
- Intro Call: Quick screening chat about background, motivation and fit
- Hiring Manager Interview: Deep dive into skills, approach, and alignment with the CSM role
- Technical Interview: Discussion with the Head of Customer Success
- Final Conversation: Meeting with a senior leader or peer to ensure mutual alignment on culture and expectations
Job details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Customer Service and Sales
- Industries: Technology, Information and Media, Legal Services, and Financial Services
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Senior Customer Success Manager employer: Curvestone AI
Contact Detail:
Curvestone AI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at Curvestone AI on LinkedIn. Ask them about their experiences and the company culture. This not only shows your interest but can also give you insider info that might help you stand out in interviews.
✨Tip Number 2
Prepare for those interviews! Research common questions for Customer Success roles, especially around managing enterprise accounts. Practice your answers, focusing on how you've driven renewals and upsells in the past. We want you to shine!
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used customer health metrics and CRM tools to improve outcomes. Curvestone values data-driven decision-making, so highlight your experience with metrics and dashboards.
✨Tip Number 4
Don’t forget to follow up! After your interviews, send a thank-you email to express your appreciation for the opportunity. Mention something specific from your conversation to remind them of your fit for the role. It’s a small gesture that can make a big impact!
We think you need these skills to ace Senior Customer Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Customer Success Manager role. Highlight your experience in managing enterprise accounts and driving renewals, as this is what we’re looking for!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve successfully onboarded clients or improved customer retention. We love seeing measurable success, so include those numbers!
Be Authentic: Let your personality shine through in your application. We value a good cultural fit, so don’t be afraid to show us who you are and why you’re passionate about transforming regulated industries with AI.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Curvestone AI
✨Know Your Stuff
Before the interview, dive deep into Curvestone AI's mission and products. Understand how their automation solutions transform regulated industries like finance and law. This knowledge will help you connect your experience in Customer Success with their goals.
✨Showcase Your Success Stories
Prepare specific examples from your past roles where you've driven renewals or led upsell opportunities. Highlight measurable outcomes, especially with six-figure ACV accounts, to demonstrate your impact and align with what Curvestone is looking for.
✨Build Relationships
During the interview, focus on your ability to build trusted relationships with senior stakeholders. Share anecdotes that illustrate your client-facing skills and how you've successfully partnered with executives in previous roles.
✨Be Ready for Technical Questions
Since the role involves navigating technical workflows and product integrations, brush up on relevant technical concepts. Be prepared to discuss how you've handled similar challenges in the past, especially in a fast-paced startup environment.