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For Companies At a Glance
- Tasks: Own customer onboarding, manage enterprise accounts, and drive adoption of AI solutions.
- Company: Join Curvestone AI, a pioneering company transforming regulated industries with innovative technology.
- Benefits: Competitive salary, commission, equity, and opportunities for rapid career growth.
- Why this job: Shape the future of customer success in a fast-paced, impactful environment.
- Qualifications: 4+ years in Customer Success with strong relationship-building skills and experience in Enterprise SaaS.
- Other info: Be part of a collaborative team and mentor junior colleagues as you grow.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Senior Customer Success Manager role at Curvestone AI. Join to apply for the position and help shape customer success at Curvestone.
Why Curvestone
- Work with a transformational AI product reshaping how regulated industries operate
- Tackle a huge, fast-moving market in finance, insurance, and law
- Join at a pivotal moment — backed by strong funding and early enterprise wins
- Step in as the first CSM hire, shaping how the function scales and evolves
- Be part of a tight, ambitious, collaborative team where you’ll grow fast, make an impact, and celebrate success
- Competitive compensation package: base salary + commission + equity
What You’ll Do
- Own customer onboarding: Ensure smooth implementations and quick time-to-value
- Partner strategically: Work with clients to understand their workflows, map success outcomes, and embed Curvestone AI into operations
- Manage and grow enterprise accounts: Drive adoption, retention, and expansion across a six-figure ACV portfolio
- Build trusted relationships: Engage senior leaders such as Heads of Compliance, General Counsel, and CIOs
- Lead success reviews: Run QBRs and executive check-ins focused on measurable impact
- Collaborate cross-functionally: Partner with Solutions Engineering, Product, and GTM teams to deliver seamless client experiences
- Enable commercial outcomes: Support Sales on renewals and expansion opportunities
- Design and scale: Create CS processes, playbooks, and enablement resources to drive scalability
- Champion the customer voice: Capture and prioritise feedback for Product and Engineering
- Act as a leader: Support and mentor junior CS colleagues as the team grows
About
- 4+ years of Customer Success experience in Enterprise SaaS, managing six-figure ACV accounts
- Proven ability to drive renewals and lead expansions
- Strong relationship skills with senior stakeholders (e.g. in legal, compliance, or IT)
- Comfortable navigating technical workflows and integrations at a strategic level
- Analytical, data-driven mindset — confident working with health metrics and CRM tools
- Thrives in fast-paced, high-growth environments with autonomy and ambiguity
- Experience in regulated industries (finance, insurance, or legal) and interest in AI, GenAI, or data-driven platforms
- Familiarity with usage-based SaaS pricing models
- Prior experience as an early CS hire or building CS processes from the ground up
- Experience mentoring or guiding junior team members
What Success Looks Like (First 90 Days)
Build strong relationships with your initial portfolio of enterprise customers. Lead successful onboarding for at least one new customer.
Senior Customer Success Manager in London employer: Curvestone AI
Contact Detail:
Curvestone AI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Curvestone or similar companies. A friendly chat can sometimes lead to insider info or even a referral that could get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching Curvestone AI and its products. Understand their customer success strategies and think about how you can contribute to shaping that function. Show them you’re not just another candidate; you’re the one they need!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've driven renewals and managed enterprise accounts. Use metrics to back up your achievements — numbers speak volumes in this game!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Senior Customer Success Manager position.
We think you need these skills to ace Senior Customer Success Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Customer Success Manager role. Highlight your experience in managing enterprise accounts and your ability to drive renewals, as these are key aspects of the job.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use metrics where possible to show how you’ve driven success and built relationships with senior stakeholders.
Be Authentic: Let your personality shine through in your application. We’re looking for someone who fits into our collaborative team culture, so don’t be afraid to express your passion for customer success and AI!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Curvestone AI.
How to prepare for a job interview at Curvestone AI
✨Know Your Stuff
Before the interview, dive deep into Curvestone AI's product and its impact on regulated industries. Understand how it reshapes workflows in finance, insurance, and law. This knowledge will help you demonstrate your passion and show that you're ready to hit the ground running.
✨Showcase Your Success Stories
Prepare specific examples from your past experience where you've successfully managed enterprise accounts or driven renewals. Highlight your relationship-building skills with senior stakeholders and how you've navigated technical workflows. This will illustrate your capability to thrive in a fast-paced environment.
✨Ask Insightful Questions
During the interview, ask questions that reflect your understanding of the role and the company’s goals. Inquire about their current customer success processes and how they envision scaling the function. This shows your strategic thinking and genuine interest in shaping the future of customer success at Curvestone.
✨Be Ready to Collaborate
Since the role involves cross-functional collaboration, be prepared to discuss how you've worked with other teams in the past. Share examples of how you've partnered with sales, product, or engineering teams to enhance client experiences. This will highlight your teamwork skills and adaptability.
