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For Companies At a Glance
- Tasks: Lead customer success initiatives and drive impactful relationships with enterprise clients.
- Company: Join Curvestone AI, a pioneering company transforming regulated industries with AI.
- Benefits: Competitive salary, commission, equity, and a chance to shape customer success.
- Why this job: Be the first CSM hire and make a real impact in a fast-growing environment.
- Qualifications: 4+ years in Customer Success with strong relationship-building skills.
- Other info: Dynamic team culture with opportunities for rapid growth and mentorship.
The predicted salary is between 36000 - 60000 £ per year.
Overview of the Senior Customer Success Manager role at Curvestone AI. Join to apply for the position and help shape customer success at Curvestone.
Why Curvestone
- Work with a transformational AI product reshaping how regulated industries operate.
- Tackle a huge, fast-moving market in finance, insurance, and law.
- Join at a pivotal moment — backed by strong funding and early enterprise wins.
- Step in as the first CSM hire, shaping how the function scales and evolves.
- Be part of a tight, ambitious, collaborative team where you’ll grow fast, make an impact, and celebrate success.
- Competitive compensation package: base salary + commission + equity.
What You’ll Do
- Own customer onboarding: Ensure smooth implementations and quick time-to-value.
- Partner strategically: Work with clients to understand their workflows, map success outcomes, and embed Curvestone AI into operations.
- Manage and grow enterprise accounts: Drive adoption, retention, and expansion across a six-figure ACV portfolio.
- Build trusted relationships: Engage senior leaders such as Heads of Compliance, General Counsel, and CIOs.
- Lead success reviews: Run QBRs and executive check-ins focused on measurable impact.
- Collaborate cross-functionally: Partner with Solutions Engineering, Product, and GTM teams to deliver seamless client experiences.
- Enable commercial outcomes: Support Sales on renewals and expansion opportunities.
- Design and scale: Create CS processes, playbooks, and enablement resources to drive scalability.
- Champion the customer voice: Capture and prioritise feedback for Product and Engineering.
- Act as a leader: Support and mentor junior CS colleagues as the team grows.
About
- 4+ years of Customer Success experience in Enterprise SaaS, managing six-figure ACV accounts.
- Proven ability to drive renewals and lead expansions.
- Strong relationship skills with senior stakeholders (e.g. in legal, compliance, or IT).
- Comfortable navigating technical workflows and integrations at a strategic level.
- Analytical, data-driven mindset — confident working with health metrics and CRM tools.
- Thrives in fast-paced, high-growth environments with autonomy and ambiguity.
- Experience in regulated industries (finance, insurance, or legal) and interest in AI, GenAI, or data-driven platforms.
- Familiarity with usage-based SaaS pricing models.
- Prior experience as an early CS hire or building CS processes from the ground up.
- Experience mentoring or guiding junior team members.
What Success Looks Like (First 90 Days)
- Build strong relationships with your initial portfolio of enterprise customers.
- Lead successful onboarding for at least one new account with measurable early value.
- Deliver a QBR or success review showcasing ROI and identifying expansion opportunities.
- Partner with the Head of CS to refine and document the first Curvestone CS playbooks.
- Provide meaningful client insights that influence the product roadmap.
Our Clients
Curvestone serves regulated, document-heavy industries where compliance is mission-critical:
- Financial Services: Mortgage networks, lenders, and wealth managers.
- Insurance and Legal Firms: Managing complex workflows where precision and scalability matter.
We engage with mid-to-large-sized firms looking to scale compliance and oversight without scaling headcount.
Interview Process
- Intro Call: Quick screening chat about background, motivation and fit.
- Hiring Manager Interview: Deep dive into skills, approach, and alignment with the CSM role.
- Technical Interview: Discussion with the Head of Customer Success.
- Final Conversation: Meeting with a senior leader or peer to ensure mutual alignment on culture and expectations.
Job details
- Seniority level: Mid-Senior level.
- Employment type: Full-time.
- Job function: Customer Service and Sales.
- Industries: Technology, Information and Media, Legal Services, and Financial Services.
Senior Customer Success Manager in England employer: Curvestone AI
Contact Detail:
Curvestone AI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager in England
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Curvestone AI on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for those interviews! Research common questions for Customer Success Managers and think about how your experience aligns with what Curvestone is looking for. We want to show them we’re the perfect fit!
✨Tip Number 3
Show off our skills! During interviews, share specific examples of how we've driven renewals and built relationships with senior stakeholders. Let’s make it clear that we can handle their enterprise accounts like a champ!
✨Tip Number 4
Don’t forget to follow up! After interviews, send a quick thank-you note to express our appreciation. It’s a great way to keep us top of mind and show our enthusiasm for the role!
We think you need these skills to ace Senior Customer Success Manager in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Customer Success Manager role. Highlight your experience in managing enterprise accounts and driving renewals, as these are key aspects of the job.
Showcase Your Relationship Skills: We want to see how you build trusted relationships with senior stakeholders. Share specific examples of how you've engaged with clients in regulated industries like finance or legal, and how that led to successful outcomes.
Demonstrate Your Analytical Mindset: Since this role requires an analytical, data-driven approach, include any relevant metrics or tools you've used in previous roles. Show us how you've leveraged data to drive customer success and influence product decisions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Curvestone!
How to prepare for a job interview at Curvestone AI
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to enterprise SaaS. Be ready to discuss how you've used data to drive renewals and expansions in your previous roles. This shows you understand the importance of analytics in shaping customer outcomes.
✨Demonstrate Relationship-Building Skills
Prepare examples of how you've built strong relationships with senior stakeholders, especially in regulated industries. Think about specific instances where your relationship management led to successful outcomes. This will highlight your ability to engage with clients at a strategic level.
✨Showcase Your Onboarding Experience
Since you'll be owning customer onboarding, come equipped with stories of successful implementations you've led. Discuss the challenges you faced and how you ensured quick time-to-value for your clients. This will demonstrate your capability to manage enterprise accounts effectively.
✨Be Ready to Collaborate
Curvestone values cross-functional collaboration, so think about times you've worked with other teams like Sales or Product. Prepare to discuss how you can partner with these departments to enhance client experiences and drive commercial outcomes. This will show you're a team player who can contribute to the company's growth.
