Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead customer onboarding and manage enterprise accounts to drive success.
- Company: Join Curvestone, a pioneering AI tech company transforming regulated industries.
- Benefits: Competitive salary, bonus, equity ownership, and a collaborative culture.
- Why this job: Shape the future of Customer Success and make a real impact in a fast-paced startup.
- Qualifications: 4+ years in Customer Success with proven success in managing enterprise accounts.
- Other info: Diverse and inclusive workplace that celebrates differences and supports growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Location: London, UK
Employment type: Full time
Location Type: On-site (London HQ) with a hybrid work-from-home policy.
Department: Customer Success
About Curvestone
Curvestone is building the AI workflow layer for complex, high-stakes processes, from legal contract reviews and compliance checks to financial audits and insurance claims. Our platform changes that. Curvestone AI automates multi-step, document-heavy processes with the precision, auditability, and security demanded by regulated industries, unlocking speed and accuracy that were previously out of reach. We partner with compliance officers, legal ops leaders, and financial services innovators who rely on us as critical infrastructure.
This is an opportunity to help build category-defining technology, see your work adopted by leading organisations in law, finance, and compliance, and join Curvestone at an early stage in our growth journey.
The Opportunity
We are hiring a Senior Customer Success Manager to own strategic enterprise accounts and help shape the future of Customer Success at Curvestone. You will work closely with our Head of Customer Success to deliver measurable ROI for clients and ensure that Curvestone AI becomes deeply embedded in their critical workflows. This is a hands‑on, high‑impact role where you will both manage senior client relationships and contribute to building the playbooks, processes, and scalable programmes that will underpin our growth.
What You’ll Do
- Lead customer onboarding, ensuring smooth implementation and fast time‑to‑value
- Partner with clients to understand their use cases and processes, map success outcomes, and embed Curvestone AI into their operations
- Own and grow a portfolio of enterprise accounts (six‑figure ACVs), ensuring adoption, retention, and expansion
- Build trusted relationships with senior stakeholders (e.g. Heads of Compliance, General Counsel, CIOs)
- Run regular success reviews, QBRs, and executive check‑ins
- Collaborate cross‑functionally with Solution Engineering, Product, and GTM teams to deliver a seamless customer journey
- Collaborate with Sales on renewals and upsells, ensuring commercial outcomes
- Design and implement CS processes, playbooks, and scalable enablement resources
- Capture and prioritise customer feedback for Product and Engineering
- Act as a senior member of the CS team, supporting and mentoring junior colleagues
About you
- 4+ years of proven Customer Success experience in Enterprise SaaS (B2B), ideally managing six‑figure ACV accounts
- Proven track record of driving renewals and leading upsell/expansion opportunities, not just supporting them
- Experience managing a portfolio of enterprise accounts, with measurable success in adoption, retention, and growth
- Strong client‑facing skills, with the ability to build trusted relationships at senior levels (e.g. Heads of Compliance, General Counsel, CIOs)
- Comfortable navigating technical workflows and product integrations at a high level
- Analytical mindset, able to work with customer health metrics, usage dashboards, and CRM tools to track and improve outcomes
- Comfortable working in a fast‑paced startup environment, thriving with autonomy and ambiguity
Desirable
- Experience in regulated industries (legal, compliance, finance, insurance)
- Experience with or strong interest in AI / GenAI products or data‑driven platforms
- Familiarity with usage‑based SaaS pricing models
- Experience mentoring junior CS team members
- Background as an early CS hire or helping to build out a CS function
What Success Looks Like (First 90 Days)
- Build strong relationships with your initial portfolio of enterprise customers
- Lead successful onboarding for at least one new account, ensuring fast time‑to‑value
- Deliver a QBR and success review that clearly demonstrates ROI and drives expansion opportunities
- Partner with the Head of CS to refine and document the first set of Curvestone CS playbooks
- Provide actionable client insights that directly influence the product roadmap
What We Offer
- Founding Impact: Help shape the future of Customer Success at Curvestone
- Competitive package: Base salary, bonus, and early equity ownership
- Top‑tier team: Work with founders and leaders with deep expertise in AI, automation, and enterprise transformation
- Category‑defining work: Help build the AI workflow layer for regulated industries
- Collaborative culture: A fast‑moving, supportive team where your work drives immediate impact
Diversity & Inclusion
At Curvestone we don’t just accept differences, we celebrate them, we support them, and we thrive on them for the benefit of our employees, our clients and our services. We are an equal opportunity employer and all qualified applicants will receive equal consideration for employment without regard to age, ancestry, colour, family or medical care leave, gender identity or expression, marital status, national origin, physical or mental disability, race, religion, sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Customer Success Manager employer: Curvestone AI
Contact Detail:
Curvestone AI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at Curvestone on LinkedIn, and ask them about their experiences. This not only shows your interest but can also give you insider info that might help you stand out in interviews.
✨Tip Number 2
Prepare for the interview by understanding Curvestone's products inside out. Familiarise yourself with how their AI solutions work and think about how you can contribute to customer success. This will show you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've driven customer success in previous roles. Use metrics to back up your claims, as numbers speak volumes in this field.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email reiterating your excitement about the role can leave a lasting impression. Plus, it shows your professionalism and enthusiasm for joining the Curvestone team.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience with enterprise accounts and any relevant skills that match what we're looking for at Curvestone.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you've driven renewals or led upsell opportunities in previous roles. We love seeing measurable success!
Be Authentic: Let your personality shine through in your application. We’re a collaborative team, so showing us who you are can really make you stand out. Don’t be afraid to express your passion for AI and customer success!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Curvestone AI
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to enterprise SaaS. Be ready to discuss how you've used metrics like NPS, churn rates, and customer health scores to drive renewals and upsell opportunities in your previous roles.
✨Showcase Your Relationship-Building Skills
Curvestone values strong client relationships, especially with senior stakeholders. Prepare examples of how you've built trust and rapport with clients, particularly in high-stakes environments. Think about specific instances where your relationship management led to successful outcomes.
✨Understand the AI Landscape
Since Curvestone operates in the AI space, it’s crucial to demonstrate your understanding of AI and its applications in regulated industries. Familiarise yourself with current trends and be prepared to discuss how AI can enhance customer success strategies.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to navigate complex workflows. Practice articulating your thought process in handling customer onboarding challenges or driving adoption in a new account, showcasing your analytical mindset.
