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For Companies At a Glance
- Tasks: Manage customer complaints and enhance satisfaction in a fast-paced environment.
- Company: Leading financial technology firm based in London.
- Benefits: Healthcare, flexible leave policies, and a supportive work culture.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: 12 months of complaints handling experience and excellent communication skills.
- Other info: Office attendance required five days a week for collaborative teamwork.
The predicted salary is between 36000 - 60000 £ per year.
A financial technology firm in London seeks a Customer Experience Complaints Specialist to manage complaints and improve customer satisfaction. The ideal candidate has a minimum of 12 months in complaints handling, strong communication skills, and a passion for customer service. This role requires office attendance five days a week and offers a range of benefits including healthcare and flexible leave policies.
Customer Experience RegOps Agent — Complaints & Compliance in London employer: Curve
Contact Detail:
Curve Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience RegOps Agent — Complaints & Compliance in London
✨Tip Number 1
Network like a pro! Reach out to people in the financial tech space, especially those who work in customer experience. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to complaints handling and customer service. We recommend role-playing with a friend or using online resources to boost your confidence.
✨Tip Number 3
Showcase your passion for customer service during interviews. Share specific examples of how you've turned complaints into positive experiences. This will demonstrate your commitment to improving customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Experience RegOps Agent — Complaints & Compliance in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in complaints handling and customer service. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer experience and how you can contribute to our team. Keep it engaging and personal – we love a bit of personality!
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Curve
✨Know Your Complaints Handling
Make sure you brush up on your complaints handling experience. Be ready to discuss specific examples of how you've resolved customer issues in the past. This will show that you understand the importance of customer satisfaction and can handle challenging situations.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or family member to refine your responses and ensure you come across as approachable and professional.
✨Demonstrate Your Passion for Customer Service
Prepare to share why you’re passionate about customer service. Think of instances where you went above and beyond for a customer. This will help convey your dedication to improving customer experiences, which is crucial for the role.
✨Research the Company Culture
Take some time to learn about the company’s values and culture. Understanding their approach to customer experience will allow you to tailor your answers to align with their expectations, showing that you’re not just a fit for the role but also for the team.
