Customer Services Adviser

Job Description

Would you like to work in a fast-paced environment to provide excellent customer service to the public? Working in a hybrid style, based at home and in Dundee House, you will work full-time, 37 hours per week.

Requirements

1. You will have 5 National 5\’s, or equivalent; or relevant experience of working within a Customer Service Contact Centre Environment.
2. You must be willing and able to obtain SVQ Level 3 in Customer Services or Customer Services Professional Certificate Qualification.

Responsibilities

As part of a team, you will provide an efficient, effective and high level customer service to the public. You will deal with enquiries in relation to a wide range of Council Services through telephone, face to face, email and social media.

The Individual

1. Are you customer focused?
2. Are you able to guide and assist customers through sensitive and challenging situations?
3. Are you comfortable and experienced using computer systems?
4. Are you a team player?
5. Are you self-motivated?

Do you have:

1. A calm disposition and an approachable manner?
2. Well developed oral and written communication skills?
3. An awareness of Data Protection?
4. Good attention to detail?
5. Analytical skills?

Can you work:

1. With minimum supervision?
2. As part of a team with a flexible approach to meet business needs under pressure and prioritise your workload?

You will have social awareness and empathy of the problems faced by all sections of the community. A Basic Disclosure Scotland check is required. If you feel you have all of the above, please apply.

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