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For Companies At a Glance
- Tasks: Support vulnerable individuals with a 24-hour response service and provide mobile assistance.
- Company: Dundee City Council, committed to community care and support.
- Benefits: Part-time hours, training opportunities, and a chance to make a real difference.
- Why this job: Join a caring team and help those in need while developing your skills.
- Qualifications: SVQ 2 in Customer Care or higher; experience in stressful situations is a plus.
- Other info: Flexible shifts including evenings and weekends; great for students seeking meaningful work.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Based in the Social Care Response Service, West District Office, 3 Sinclair Street, you will work part time, 30 hours per week. Previous applicants need not apply. If you have any queries regarding this vacancy, please contact Lisa Bowring on or email.
Requirements
- You will have an SVQ 2 in Customer Care or higher and a Professional Development Award in Tele-healthcare or the ability to achieve this award.
Responsibilities
- You will assist in providing a 24-hour response service for vulnerable older people, people with physical disabilities, people with mental illness or people with learning disabilities, whose independence in the community is supported by an alarm call system.
- You will provide a locally based mobile service to Sheltered Housing tenants when full-time Wardens are off duty.
The Individual
- You will have knowledge and understanding of social work values, community care principles and experience of assisting members of the public who are in stressful situations.
- Working with computerised systems to input and retrieve data, you will possess good computer/keyboard skills and good written/oral communication skills.
- You will have the ability to work as team member and the ability to work alone and to use own initiative with minimum supervision and under pressure.
- You should possess good assessment skills, be able to understand and meet the needs of people living in the community while remaining sensitive, patient and understanding when dealing with vulnerable people.
- You should be non-judgemental with a caring, pleasant and professional approach, be dependable and reliable with a calm disposition and approachable manner.
- The ability to work shifts including evenings, weekends and nights and to commit to further study/training is essential.
- This post is considered Regulated Work with Children and/or Protected Adults, under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidates will be required to join the PVG Scheme, or undergo a PVG Scheme update check, prior to a formal offer of employment being made by Dundee City Council.
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Control Room Adviser employer: Curve Style
Contact Detail:
Curve Style Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Room Adviser
✨Tip Number 1
Network like a pro! Reach out to people in the social care sector, especially those who work with vulnerable groups. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer care and social work values. We recommend role-playing with a friend to boost your confidence and get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Bring examples of how you've handled stressful situations or supported vulnerable individuals in the past. Real-life stories can make you stand out and show you're the right fit for the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Control Room Adviser
Some tips for your application 🫡
Show Your Passion for Care: When writing your application, let your passion for helping vulnerable people shine through. We want to see that you genuinely care about making a difference in their lives, so share any relevant experiences or motivations that drive you.
Highlight Relevant Qualifications: Make sure to clearly mention your SVQ 2 in Customer Care or any other qualifications you have. We’re looking for candidates who meet the requirements, so don’t be shy about showcasing your skills and any additional training you've completed.
Tailor Your Application: Take the time to tailor your application to the specific role of Control Room Adviser. Use keywords from the job description and relate your experiences to the responsibilities outlined. This shows us that you’ve done your homework and are genuinely interested in the position.
Keep It Professional Yet Approachable: While we want your personality to come through, remember to keep your tone professional. We’re looking for someone who is dependable and reliable, so make sure your application reflects that calm and approachable manner we value.
How to prepare for a job interview at Curve Style
✨Know Your Stuff
Make sure you brush up on social work values and community care principles. Familiarise yourself with the specific needs of vulnerable groups, as this will show your understanding of the role and its responsibilities.
✨Showcase Your Skills
Prepare examples that highlight your customer care experience and your ability to handle stressful situations. Think about times when you've used your assessment skills or worked independently under pressure.
✨Be Personable
Since you'll be working with vulnerable individuals, it's crucial to demonstrate a caring and professional approach. Practice how you would communicate with someone in distress, showing empathy and patience.
✨Flexibility is Key
Be ready to discuss your availability for shifts, including evenings and weekends. Highlight your willingness to commit to further training, as this shows your dedication to the role and personal development.