Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers with queries via phone and email while maintaining accurate records.
- Company: Join one of the UK's largest independent finance houses, established in 1996.
- Benefits: Enjoy 25 days annual leave, hybrid working, and a subsidised gym membership.
- Why this job: Be part of a collaborative team that values your ideas and contributions.
- Qualifications: Customer service experience and IT literacy are essential; finance background is a plus.
- Other info: Hybrid role with 2 days in Newport office; inclusive workplace culture.
The predicted salary is between 24000 - 36000 £ per year.
Our client was established in 1996 to provide flexible and accessible finance to SMEs across the country. Now, more than 20 years on, they have grown to become one of the UK's largest, independent finance houses. They have continued to deliver leading-edge finance solutions through a unique combination of teamwork and technology.
From this continued success they are now looking to recruit a Customer Service Advisor to allow them to continue their exciting growth plans. Their aim is to take the service they offer to the next level, to push the boundaries of what's available, and to create great customer experiences consistent with their values. Does that sound like something you’d like to be part of?
As a Customer Service Advisor, you will play a key role in delivering an excellent customer journey during the length of a customer’s agreement.
Role responsibilities:
- Resolve customer queries over the phone and email in a professional and timely manner.
- Maintain thorough and accurate agreement records within their bespoke administration system.
- Build and maintain a strong knowledge of core leasing products and services in asset finance.
- Provide support to customers regarding future and past transactions on their agreement.
- Responsible for the correct collection of customer payments.
- Manage any incoming payments to customer accounts and administer customer refunds.
Key skills required:
- Customer Service experience with excellent verbal and written communication skills.
- IT Literate - Word, Excel, Outlook.
- Attention to detail and accuracy.
- Previous administration experience within Financial Services industry would be beneficial.
So, why would you want to work here? They have a great working environment and they are an ambitious business. They achieve so much because of their people. Everyone in the business, no matter their team or role can shape the outcome, share ideas, make suggestions, and have their voice heard. It’s a truly collaborative place to work.
They embrace hybrid working and with modern offices in Newport, London and Manchester, plus a field-based sales team, you’ll never be too far away from colleagues. This is a hybrid role with 2 days per week in their Newport office, giving you the best of both worlds.
Benefits you can expect:
- 25 days annual leave + bank holidays.
- 2 additional days holiday after 5 years’ service.
- Birthday day off.
- Opt in Private Medical Insurance.
- Subsidised gym membership at £18.75 a month.
- Cycle to Work Scheme.
- Electric Car Scheme.
- Buy Annual Leave Scheme.
- Half day seasonal shopping.
- Auto enrolment pension - 3% employer contribution subject to eligibility.
- Life Assurance 3 x basic salary.
Our client is proud to be a member of Stonewall's Diversity Champions programme and are committed to improving workplace inclusion.
Customer Service Advisor employer: Curve Group Holdings Ltd
Contact Detail:
Curve Group Holdings Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company's values and mission. Understanding their commitment to customer service and teamwork will help you align your responses during interviews, showcasing how you can contribute to their goals.
✨Tip Number 2
Brush up on your knowledge of asset finance products and services. Being able to discuss these confidently will demonstrate your initiative and readiness to engage with customers effectively from day one.
✨Tip Number 3
Prepare for role-play scenarios that may come up during the interview process. Practising how to handle customer queries and complaints will show your problem-solving skills and ability to maintain professionalism under pressure.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. Gaining insights into their experiences can provide you with valuable information about the company culture and expectations, which you can leverage in your discussions.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, communication skills, and any relevant IT literacy. Use bullet points for clarity and focus on achievements that demonstrate your ability to resolve queries effectively.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to enhancing customer experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Customer Service Advisor role.
How to prepare for a job interview at Curve Group Holdings Ltd
✨Know the Company
Before your interview, take some time to research the company. Understand their history, values, and what sets them apart in the finance industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Demonstrate Customer Service Skills
As a Customer Service Advisor, showcasing your customer service experience is crucial. Prepare examples from your past roles where you successfully resolved customer queries or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarise Yourself with Financial Products
Since the role involves asset finance, it’s beneficial to have a basic understanding of leasing products and services. Brush up on common terms and concepts related to finance to demonstrate your readiness to engage with customers knowledgeably.
✨Ask Insightful Questions
At the end of the interview, be prepared to ask thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows that you are not only interested in the position but also in how you can contribute to the company's success.
