IT technician, Associate

To help deal with IT problem reports sent to the IT helpdesk and ensure a successful resolution to user problem reports against SLA. The role will involve interfacing with end users, identifying the cause of their IT issues and implementing a fix where possible. In addition, they will be responsible for assisting with elements of asset management whilst following company processes and attending workshops and participating in opportunities to expand IT knowledge.

Location: Wimborne, UK

Your Challenge:

• Dealing with end user IT tickets and taking ownership of end user IT issues.
• Allocating and setting up new equipment to end users.
• Building PCs from the standard company image and deploying them to desks as required.
• Performing root cause analysis on problem tickets.
• Ensuring the IT Manager is aware of any issues which may impact on the smooth day to day running of the business from an IT perspective.

What You Bring:

• Ability to pick up new technologies/software quickly.
• Understanding of networking.
• Good problem solver.
• Methodical with an eye for detail.
• Ability to identify IT hardware components and fault find.

Desired Skills:

• A good ability to translate IT language into a generic understanding end users can understand.

Please be aware this role is subject to security restrictions. This means we will require incumbents must be a sole British Citizen. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.

Who We Are

Our Values: Environmental, Social and Governance. Curtiss-Wright Industrial Division, which includes the product brands of Arens Controls, Penny & Giles, PG Drives Technology and Williams Controls, is an excellent supplier in providing components and sub-systems which enable customer specific solutions for on- and off-highway vehicles. These include medium- and heavy-duty trucks, buses and motor coaches, construction and agricultural vehicles, materials handling, and other specialty vehicles, as well as sophisticated wheelchairs and scooters for medical mobility.

We develop and manufacture electronic throttle controls, transmission shifters and sensors for commercial off-highway equipment and heavy trucks, helping to address the long-term trend towards attaining higher fuel efficiency and lower emissions. We also supply operator controls and advanced motor controllers for hybrid and electric vehicles, such as buses, forklift trucks, pallet stackers, wheelchairs, and rehabilitation chairs.

This position may require exposure to export-controlled information and subject to additional security screening. In the event information provided during the security screening reveals ineligibility to access export-controlled information, any offer of employment may be reconsidered or withdrawn. Curtiss-Wright is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, sexual orientation, gender identity, physical or mental disability, age, ancestry, legally protected medical condition, family care status, marital status, religion, veteran status, national origin, or any other legally protected status. If you require accommodation during the recruitment process, please contact Talent Acquisition.