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For Companies At a Glance
- Tasks: Manage customer inquiries and support sales goals in a dynamic environment.
- Company: Join Curtiss-Wright, a leader in aerospace and manufacturing innovation.
- Benefits: Enjoy hybrid working, flexitime, competitive pay, and health benefits.
- Why this job: Be part of a supportive team that values work-life balance and personal growth.
- Qualifications: Experience in customer service within a regulated industry is preferred.
- Other info: Opportunity for learning and development with a focus on teamwork.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a Customer Service Specialist to join our Christchurch, UK team!
In this role as a Customer Service Specialist, you will play a critical role in supporting both customer service and sales team goals through managing the order book of large complex customers, as well as supporting the sales, operations and quality teams in meeting their objectives.
Location: Christchurch, Dorset
We Take Care of Our People
Work-life balance through our Hybrid working, flexitime program and condensed work week (role dependent) I Paid Time Off I Retirement with Employer Match I Health and Wellness Benefits I Learning and Development Opportunities I Competitive Pay I Bonus Scheme I Recognition I I *
Your Challenge
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Serves as the primary point of contact for customer inquiries related to products and services, providing timely and accurate information.
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Manages customer order books through online portals, ensuring internal planning and production teams are able to align with customer demand.
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Monitors delivery and quality performance measures, liaising with customer contacts and internal teams as necessary to ensure measures are accurate and any issues are addressed in a timely manner.
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Participates in regular customer account reviews
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Handles and resolves escalated calls from junior colleagues. Escalates more complex problems to senior specialists or technical teams when necessary.
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Supports sales team by developing and maintaining positive customer relations with clients/customers
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Provides support to Sr. Management on various work initiatives
What You Bring
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Experience in a similar role within a manufacturing environment, preferably aerospace or other highly regulated industry.
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Strong communication skills (both verbal and written), with the ability to effectively engage with customers and internal teams.
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High level of proficiency in Microsoft Office suite
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Experience working with ERP systems and web-based portals
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Attention to detail and organizational skills.
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Ability to work collaboratively with cross-functional teams, including technical, quality and sales departments.
Who We Are
With over 50 years of experience in aviation technology, Curtiss-Wright\’s Sensors & Controls Division is continuing the legacy of flight innovation, providing critical components on a variety of commercial, defense and industrial platforms. From solenoid valves and sensors, to linear and rotary actuators, we work closely with systems integrators to deliver the most reliable products on the market.
LI-#RF1
Customer Service Specialist employer: Curtiss-Wright
Contact Detail:
Curtiss-Wright Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Familiarise yourself with the aerospace industry and its regulations. Understanding the specific challenges and standards in this field will help you engage more effectively with potential employers and demonstrate your knowledge during interviews.
✨Tip Number 2
Brush up on your Microsoft Office skills, especially Excel, as it's often used for managing data and reports. Being proficient in these tools can set you apart from other candidates and show that you're ready to hit the ground running.
✨Tip Number 3
Practice your communication skills by engaging in role-playing scenarios. This can help you prepare for customer interactions and demonstrate your ability to handle inquiries and resolve issues effectively during the interview process.
✨Tip Number 4
Network with professionals in the aerospace sector through platforms like LinkedIn. Building connections can provide insights into the company culture at Curtiss-Wright and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Service Specialist position at Curtiss-Wright. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service, particularly in manufacturing or regulated industries. Emphasise your communication skills and any experience with ERP systems or Microsoft Office that aligns with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to manage complex customer relationships. Mention specific examples from your past experiences that demonstrate your problem-solving skills and attention to detail.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Service Specialist role.
How to prepare for a job interview at Curtiss-Wright
✨Research the Company
Before your interview, take some time to learn about Curtiss-Wright. Understand their products, services, and company culture. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, especially in a manufacturing context. Be ready to discuss how you've handled difficult customers or resolved issues in the past, as this will demonstrate your problem-solving skills.
✨Showcase Your Communication Skills
As a Customer Service Specialist, strong communication is key. During the interview, practice clear and concise responses. Use examples that highlight your ability to engage effectively with both customers and internal teams.
✨Highlight Your Technical Proficiency
Since the role requires proficiency in Microsoft Office and ERP systems, be prepared to discuss your experience with these tools. Mention specific instances where your technical skills have contributed to successful outcomes in previous roles.
