Customer Account Manager

Customer Account Manager page is loaded## Customer Account Managerlocations: UK-Christchurchtime type: Full timeposted on: Posted Todayjob requisition id: JR10047We\’re looking for a Customer Account Manager to join our Christchurch Team!As a Customer Account Manager, you will provide strategic leadership and direction for the delivery of pre- and post-sales services and support to clients/customers. Manages all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy.**Location**: Christchurch UK**Benefits:** Paid Time Off | Retirement with Employer Match | Health and Wellness Benefits | Learning and Development Opportunities | Competitive Pay | Bonus Scheme | Recognition | I**Your Challenge:*** Analyzes operational processes, escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the customer/clients.* Develops customer service department procedures.* Liaises between customers and manufacturing, sales, field service, order processing and accounting to resolve status, production, delivery and billing inquiries.* Reviews warranty claims.* Develops and manages return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved.* Selects, develops, and evaluates personnel to ensure the efficient operation of the function.* Management of export Trade Compliance and Release Certification* Manage and control forecasts, line of balance, order loading, contract reviewing, pricing and quoting**What You Bring:*** Educated to degree level* Oral and written communication skills with knowledge of MS office. Organization and presentation skills.* 4-6 years of experience in a similar role.:Curtiss-Wright\’s Defense Solution division is a trusted, proven leader, delivering superior products and services that meet the defense and aerospace industries\’ toughest challenges with best-in-class value. In 2017, Curtiss-Wright relocated its Avionics, Sensors & Controls and Industrial Business Units into a brand new, purpose-built 160,000 ft2 facility at Bournemouth International Airport.The state-of-the-art facility has extensive design and manufacturing capabilities as well as in-house environmental stress screening. The facility is committed to quality and excellence in manufacturing for our flight recorder, air data computer, video management systems, computing systems, mission displays and video recorder products.As the design center of excellence for flight recorders and air data computers, the units had to be lightweight and small – crash survivability requirements exceeding the existing standards for commercial aircraft#LI-RF1*No unsolicited agency submittals please. Agency partners must be invited to participate in a search by our **Talent Acquisition Team** and have signed terms in place prior to any submittal. Resumes submitted directly to any Curtiss-Wright employee or affiliate will not qualify for fee payment, and therefore become the property of Curtiss-Wright.***Compliance Statement**This position may require exposure to export-controlled information and subject to additional security screening. In the event information provided during the security screening reveals ineligibility to access export-controlled information, any offer of employment may be reconsidered or withdrawn. Curtiss-Wright is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, sexual orientation, gender identity, physical or mental disability, age, ancestry, legally protected medical condition, family care status, marital status, religion, veteran status, national origin, or any other legally protected status. If you require accommodation during the recruitment process, please contact Talent Acquisition.**For US Applicants:**If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.Over 95 years of growth, Curtiss-Wright is an integrated, market-facing global diversified industrial company and remains a technology leader through this legacy of innovation. Through three well-balanced segments – Aerospace & Industrial, Defense Electronics and Naval & Power, we remain focused on advanced technologies for high performance platforms and critical applications. Diversity, commitment to excellence and dedication to the spirit of pioneering innovation continue to drive the employees of Curtiss-Wright. **Our Values** **Leadership** We lead based on vision and strategic direction, empowering employees to reach goals through thoughtful and decisive action. **Customer Focus** We are committed to achieving total quality by meeting our customers’ expectations and delivering products and services in a timely fashion. **Teamwork & Trust** Working in a spirit of trust and collaboration, we actively encourage employees to contribute their ideas and innovations to keep our company moving forward. **Respect for People** We believe that people are our most valuable asset and will always do the right thing in our dealings and interactions with all employees. **Integrity** We will act with the highest integrity in all of our business relationships and strategic partnerships. **What We Offer Our Employees:****Opportunity:** As part of the Curtiss-Wright team, you have the opportunity each day to transform the way customers do business, as well as transform your career. Our entrepreneurial environment provides you with excellent experiences that enable you to develop your skills through stretch assignments and the opportunity to work with the best talent in the industry. You will have the opportunity to contribute from day one! #J-18808-Ljbffr