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- Tasks: Lead client relationships and enhance customer service processes daily.
- Company: Join Curtiss-Wright, a leader in aviation technology with over 50 years of innovation.
- Benefits: Enjoy paid time off, health benefits, learning opportunities, and a competitive pay package.
- Why this job: Be part of a dynamic team that values excellence and social impact in the aviation industry.
- Qualifications: Degree level education and 4-6 years of relevant experience required.
- Other info: Diversity is valued; all qualified applicants are encouraged to apply.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for an Account Manager to join our Christchurch Team! As an Account Manager, you will provide strategic leadership and direction for the delivery of pre- and post-sales services and support to clients/customers. You will manage all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy.
Location: Christchurch UK
Benefits: Paid Time Off | Retirement with Employer Match | Health and Wellness Benefits | Learning and Development Opportunities | Competitive Pay | Bonus Scheme | Recognition | Employee Stock Purchase Plan
Inclusive & Supportive Culture
Your Challenge:
- Analyses operational processes, escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the customer/clients.
- Develops customer service department procedures.
- Liaises between customers and manufacturing, sales, field service, order processing and accounting to resolve status, production, delivery and billing inquiries.
- Reviews warranty claims.
- Develops and manages return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved.
- Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
- Management of export Trade Compliance and Release Certification.
- Manage and control forecasts, line of balance, order loading, contract reviewing, pricing and quoting.
What You Bring:
- Educated to degree level.
- Oral and written communication skills with knowledge of MS Office.
- Organization and presentation skills.
- 4-6 years of experience in a similar role.
About Us:
With over 50 years of experience in aviation technology, Curtiss-Wright's industrial Division is continuing the legacy of flight innovation, providing critical components on a variety of commercial, defense, and industrial platforms. We are a dynamic and innovative team committed to excellence in all aspects of our work.
Our Values: Environmental, Social and Governance.
Curtiss-Wright values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.
Account Manager in Christchurch, Dorset employer: Curtiss-Wright Corporation
Contact Detail:
Curtiss-Wright Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Christchurch, Dorset
✨Tip Number 1
Familiarise yourself with the aviation technology sector, especially the specific services and products offered by Curtiss-Wright. Understanding their operations will help you speak confidently about how you can contribute to their customer service and retention strategies.
✨Tip Number 2
Network with current or former employees of Curtiss-Wright on platforms like LinkedIn. Engaging in conversations can provide you with insider knowledge about the company culture and expectations for the Account Manager role.
✨Tip Number 3
Prepare to discuss your experience in managing customer relationships and resolving issues effectively. Be ready to share specific examples that demonstrate your problem-solving skills and ability to enhance customer satisfaction.
✨Tip Number 4
Research the latest trends in customer relationship management (CRM) and be prepared to discuss how you can implement innovative strategies at Curtiss-Wright. Showing that you are proactive about improving service delivery will set you apart from other candidates.
We think you need these skills to ace Account Manager in Christchurch, Dorset
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and customer service. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific examples of how you've successfully managed client relationships and improved service delivery in previous positions.
Highlight Relevant Skills: Emphasise your oral and written communication skills, as well as your proficiency with MS Office. Provide examples of how these skills have contributed to your success in past roles.
Showcase Your Achievements: Include quantifiable achievements in your application, such as improvements in customer retention rates or successful project completions. This will help demonstrate your impact in previous roles.
How to prepare for a job interview at Curtiss-Wright Corporation
✨Know Your Customer Service Strategies
As an Account Manager, you'll need to demonstrate your understanding of customer service strategies. Be prepared to discuss how you've previously improved customer retention and resolved client concerns effectively.
✨Showcase Your Analytical Skills
The role requires analysing operational processes and identifying areas for improvement. Bring examples of how you've used data to drive decisions or enhance service delivery in your past roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare scenarios where you successfully managed customer issues or streamlined processes, highlighting your strategic thinking and leadership skills.
✨Familiarise Yourself with the Company
Research Curtiss-Wright and its values, especially their commitment to innovation and excellence. Being able to align your personal values with theirs will show your genuine interest in the company and the role.
