At a Glance
- Tasks: Lead the dispatch team to ensure timely and accurate delivery of customer orders.
- Company: Join a well-established hotel bedroom manufacturing company in Leeds.
- Benefits: Enjoy a competitive salary, pension, and career progression opportunities.
- Other info: Be part of a supportive team focused on operational excellence.
- Why this job: Make a real impact in a growing business while developing your leadership skills.
- Qualifications: Experience in dispatch or logistics management and strong leadership abilities.
We are a Leeds-based hotel bedroom manufacturing company, with 28 years of experience delivering high-quality, bespoke bedroom solutions to hotels such as Hilton, Radisson, Marriott and Holiday Inn across the UK. We employ approximately 140 people across both production and office functions.
We are looking for an experienced and motivated Dispatch Manager to lead our Dispatch Department and play a key role in ensuring customer orders are delivered accurately, on time, and in full. This is a hands-on leadership position responsible for managing daily dispatch operations, coordinating shipments, maintaining high standards of safety and quality, and driving departmental performance. You will work closely with Production, Planning, Stores, Quality, Transport Providers, and Project Teams to ensure smooth and efficient operations across the business.
Key Responsibilities- Leadership & Team Management
- Lead, motivate and develop the dispatch team to achieve operational objectives.
- Manage daily workloads, staffing levels, shift handovers and task allocation.
- Support employee development through coaching, training and performance management.
- Foster a positive, safety-focused and continuous improvement culture.
- Dispatch & Logistics Operations
- Oversee the preparation, packing and dispatch of customer orders.
- Coordinate transport schedules, collections, loading activities and shipment priorities.
- Ensure all products are correctly labelled, packaged and loaded to meet both company and customer requirements.
- Maintain accurate dispatch records, delivery documentation and customer portal updates.
- Manage storage and movement of finished goods to optimise workflow and efficiency.
- Safety & Quality
- Promote and maintain a strong health and safety culture.
- Ensure compliance with all company procedures, PPE requirements and safe working practices.
- Monitor quality standards and support corrective and preventative actions when required.
- Ensure full compliance with SOPs and quality documentation requirements.
- Performance & Continuous Improvement
- Monitor departmental KPIs to include throughput and OTIF (On Time In Full) performance.
- Identify bottlenecks, resolve operational issues and implement improvements.
- Lead initiatives focused on waste reduction, efficiency improvements and process optimisation.
- Work collaboratively with other departments to support overall business performance.
- Essential
- Previous experience in a Dispatch, Logistics, Warehouse or Manufacturing Management role.
- Strong leadership and people management skills.
- Experience managing operational KPIs and performance targets.
- Excellent organisational and problem-solving abilities.
- Strong communication skills with the ability to work across multiple departments.
- Good understanding of health & safety and quality standards within a manufacturing environment.
- Ability to work under pressure and manage changing priorities.
- Desirable
- Experience within manufacturing or distribution environments.
- Knowledge of OTIF performance measures and continuous improvement methodologies.
- Experience with warehouse management, ERP or dispatch systems.
- Understanding of 5S and lean manufacturing principles.
- Competitive salary
- Company pension
- Training and development opportunities
- Career progression opportunities
- Supportive team environment
- Opportunity to make a real impact within a growing manufacturing business
If you are an organised, proactive leader with a passion for operational excellence and delivering outstanding customer service, we’d love to hear from you. Apply today with your CV.
Dispatch Manager employer: Curtis Furniture
Curtis Furniture Ltd is an exceptional employer located in Leeds, offering a supportive team environment and a commitment to employee development through training and career progression opportunities. With a strong focus on operational excellence and a culture of continuous improvement, employees can make a meaningful impact within a growing manufacturing business that has established itself as a trusted supplier to major hotel brands across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Dispatch Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join relevant online groups. You never know who might have a lead on that Dispatch Manager role you’re after!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience in dispatch and logistics. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've motivated teams and improved operational performance in past roles. This is key for a hands-on position like Dispatch Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Curtis Furniture Ltd.
We think you need these skills to ace Dispatch Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Dispatch Manager role. Highlight your leadership experience and any relevant skills in logistics or manufacturing. We want to see how your background aligns with what we’re looking for!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use numbers and examples to demonstrate how you’ve improved efficiency or met KPIs in previous roles. This helps us see the impact you can bring to our team.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Dispatch Manager position and how your experience makes you the perfect fit. Keep it concise but engaging – we want to feel your enthusiasm!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your details directly, and it shows you’re keen on joining our team at Curtis Furniture Ltd!
How to prepare for a job interview at Curtis Furniture
✨Know Your Dispatch Operations
Make sure you understand the ins and outs of dispatch operations. Familiarise yourself with key terms like OTIF, KPIs, and lean manufacturing principles. This knowledge will help you demonstrate your expertise and show that you're ready to hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you motivated your team or improved performance. Being able to articulate your leadership style and how it aligns with the company's culture will set you apart.
✨Emphasise Safety and Quality
Since safety and quality are crucial in this role, be ready to discuss how you've maintained high standards in previous positions. Share specific instances where you implemented safety protocols or quality checks, and how they positively impacted operations.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's dispatch processes, team dynamics, and future goals. This shows your genuine interest in the role and helps you assess if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.
