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For Companies At a Glance
- Tasks: Support clients by interpreting drawings, providing quotes, and liaising with suppliers.
- Company: Join a leading hospitality manufacturer working with top hotel brands like Hilton and Marriott.
- Benefits: Enjoy a competitive salary, dynamic work environment, and opportunities for growth.
- Why this job: Be part of a fast-paced team where your organisational skills make a real impact.
- Qualifications: Bring your communication skills and Excel knowledge; experience in purchasing is a plus.
- Other info: This is a full-time, permanent role based in Leeds.
The predicted salary is between 25000 - 36000 £ per year.
Salary: £30,000 to £32,000 per annum, depending on experience
Location: Leeds LS10, West Yorkshire
Permanent: Full Time
Profile
Our client, based on the outskirts of Leeds, is a market leader in the Hospitality Industry. They manufacture and fit out hotels with bespoke furniture & soft furnishings for clients such as Hilton, Marriott, Sheraton, Holiday Inn & Crowne Plaza. The company operates within a dynamic and fast paced environment and therefore they are looking for a friendly, approachable individual who is flexible and highly organised with excellent communication skills.
Key Responsibilities:
- Understanding and interpreting client’s drawings and tender documents
- Work closely with the sales team to obtain information and understand requirements for quotes
- Using Excel to provide detailed and accurate quotations for clients
- Liaising with new and existing suppliers to source products and obtain accurate information regarding pricing and lead times
- Organising and prioritising daily workloads
- Negotiating prices with suppliers
- Assisting the estimator with costing of bespoke furniture
- Scheduling of furniture for projects
- Updating internal systems and maintaining an organised and efficient working area for the team
- Answering the phone and when needed greeting visitors
- Provide support to the Project Managers
- Scheduling of furniture for projects
Skills & qualifications:
- A high energy, motivated and dependable individual with excellent communication skills
- Able to perform calmly under pressure and maintain attention to detail
- A purchasing background would be an advantage but not essential
- Knowledge and understanding of manufacturing
- Excellent telephone manner with a good aptitude to build relationships with suppliers
- Computer literate – Must be competent in the use of Excel
- Able to show initiative and manage own workload
- Efficient and pro-active
- Adaptable
Customer Support Administrator employer: Curtis Furniture
Contact Detail:
Curtis Furniture Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Administrator
✨Tip Number 1
Familiarise yourself with the hospitality industry, especially the types of clients the company works with, like Hilton and Marriott. Understanding their needs and expectations can help you tailor your approach during interviews.
✨Tip Number 2
Brush up on your Excel skills, as this role requires providing detailed quotations. Consider taking a quick online course or tutorial to ensure you're comfortable with functions and data management.
✨Tip Number 3
Practice your communication skills, particularly in a customer support context. Role-playing scenarios where you handle client inquiries or supplier negotiations can boost your confidence and prepare you for real-life situations.
✨Tip Number 4
Showcase your organisational skills by preparing examples of how you've managed workloads or prioritised tasks in previous roles. Being able to discuss specific instances will demonstrate your ability to thrive in a fast-paced environment.
We think you need these skills to ace Customer Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and any skills that align with the job description, such as communication skills and proficiency in Excel.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to handle client interactions and manage workloads effectively.
Highlight Relevant Skills: In your application, emphasise your organisational skills, ability to work under pressure, and any experience you have with suppliers or in a purchasing role, even if it's not extensive.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Curtis Furniture
✨Showcase Your Communication Skills
As a Customer Support Administrator, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Consider sharing examples of how you've successfully resolved customer issues or collaborated with team members.
✨Familiarise Yourself with the Industry
Understanding the hospitality industry and the specific needs of clients like Hilton and Marriott can set you apart. Research the company and its products, and be ready to discuss how your skills can contribute to their success in this dynamic environment.
✨Demonstrate Your Organisational Skills
The role requires strong organisational abilities. Prepare to discuss how you prioritise tasks and manage your workload effectively. You might want to share a specific example of a time when you successfully juggled multiple responsibilities.
✨Excel Proficiency is Key
Since the job involves using Excel for quotations, be ready to talk about your experience with the software. If possible, mention any specific functions or features you are comfortable with, and consider bringing a portfolio of your work that showcases your Excel skills.
