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- Tasks: Support clients by interpreting drawings, providing quotes, and liaising with suppliers.
- Company: Join a leading hospitality manufacturer known for bespoke furniture for top hotel brands.
- Benefits: Enjoy a competitive salary, dynamic work environment, and opportunities for growth.
- Why this job: Be part of a fast-paced team where your communication skills shine and impact is felt.
- Qualifications: Bring energy, attention to detail, and Excel skills; purchasing experience is a plus.
- Other info: This is a full-time, permanent role based in Leeds.
Our client, based on the outskirts of Leeds, is a market leader in the Hospitality Industry. They manufacture and fit out hotels with bespoke furniture & soft furnishings for clients such as Hilton, Marriott, Sheraton, Holiday Inn & Crowne Plaza. The company operates within a dynamic and fast paced environment and therefore they are looking for a friendly, approachable individual who is flexible and highly organised with excellent communication skills.
Key Responsibilities:
- Understanding and interpreting client’s drawings and tender documents
- Work closely with the sales team to obtain information and understand requirements for quotes
- Using Excel to provide detailed and accurate quotations for clients
- Liaising with new and existing suppliers to source products and obtain accurate information regarding pricing and lead times
- Organising and prioritising daily workloads
- Negotiating prices with suppliers
- Assisting the estimator with costing of bespoke furniture
- Scheduling of furniture for projects
- Updating internal systems and maintaining an organised and efficient working area for the team
- Answering the phone and when needed greeting visitors
- Provide support to the Project Managers
- Scheduling of furniture for projects
Skills & qualifications:
- A high energy, motivated and dependable individual with excellent communication skills
- Able to perform calmly under pressure and maintain attention to detail
- A purchasing background would be an advantage but not essential
- Knowledge and understanding of manufacturing
- Excellent telephone manner with a good aptitude to build relationships with suppliers
- Computer literate – Must be competent in the use of Excel
- Able to show initiative and manage own workload
- Efficient and pro-active
- Adaptable
Customer Support Administrator employer: Curtis Furniture
Contact Detail:
Curtis Furniture Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Administrator
✨Tip Number 1
Familiarise yourself with the hospitality industry, especially the types of clients the company works with, like Hilton and Marriott. Understanding their needs and expectations can help you tailor your approach during interviews.
✨Tip Number 2
Brush up on your Excel skills, as this role requires detailed quotations and data management. Consider taking a quick online course or tutorial to ensure you're comfortable with functions and formulas that may be relevant.
✨Tip Number 3
Prepare examples of how you've successfully managed workloads and prioritised tasks in previous roles. Being able to demonstrate your organisational skills will be key in showing you can thrive in a fast-paced environment.
✨Tip Number 4
Practice your communication skills, particularly your telephone manner. Since you'll be liaising with suppliers and clients, being able to convey information clearly and build relationships is crucial for success in this role.
We think you need these skills to ace Customer Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Support Administrator role. Emphasise your communication skills, organisational abilities, and any experience in a fast-paced environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the hospitality industry and your understanding of the company's needs. Mention specific examples of how your background makes you a great fit for the role.
Highlight Relevant Skills: In your application, focus on skills such as Excel proficiency, attention to detail, and your ability to work under pressure. These are crucial for the role and should be clearly demonstrated in your documents.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for this position.
How to prepare for a job interview at Curtis Furniture
✨Know the Company
Before your interview, take some time to research the company and its role in the hospitality industry. Understanding their products and clients, like Hilton and Marriott, will help you tailor your answers and show genuine interest.
✨Showcase Your Communication Skills
As a Customer Support Administrator, excellent communication is key. Prepare examples of how you've effectively communicated with clients or suppliers in the past, especially in high-pressure situations.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage your workload and prioritise tasks. You might want to share specific strategies or tools you use to stay organised, as this role requires juggling multiple responsibilities.
✨Excel Proficiency
Since the job requires using Excel for quotations, brush up on your skills. Be prepared to discuss your experience with Excel, including any specific functions or features you are comfortable using.
