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- Tasks: Lead the B2B experience in-store and coach your team to excel.
- Company: Currys is the UK's top tech retailer, passionate about amazing technology.
- Benefits: Enjoy 30 days annual leave, performance bonuses, and discounts on the latest tech.
- Why this job: Shape your career while making a positive impact on people and the planet.
- Qualifications: Management experience in retail or B2B, with proven coaching skills required.
- Other info: Join a diverse team committed to inclusion and personal development.
The predicted salary is between 28800 - 43200 £ per year.
At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.
As a Business Customer Manager, you’ll be accountable for our B2B proposition in-store, taking the lead on creating an experience our business customers love. You’ll help to meet and exceed all of their technology wants and needs. You’re the one who will coach the team to nurture existing relationships with local business owners, as well as giving them the confidence to develop new ones. Like you, they will delight in bringing technology to life for our customers and going above and beyond during every interaction.
As part of this role, you’ll be responsible for:
- Coaching colleagues to inspire our business customers to buy the best products to suit their needs, however they choose to shop with us.
- Building a strong network with local businesses, developing new relationships and growing existing accounts.
- Leading a highly engaged team, understanding their strengths and development opportunities, supporting personal development plans and encouraging progression.
- Inspiring colleagues to put the customer first whilst driving business sales and profit objectives.
This isn’t a role for someone who wants to stand still. Our business moves at pace, and it’s suited to someone who wants to grow with it. You’ll be driven by finding innovative ways to transform how local businesses use our exciting tech products and services, enhancing B2B performance and building for the future.
You will need:
- To have management experience and a hands-on style.
- A background in either a retail or B2B environment (or both!).
- Proven coaching skills and a passion for building team confidence and capability.
- A track record of identifying commercial opportunities to deliver KPIs.
- To be confident working in a team, approachable and friendly to colleagues and customers.
We know our people are the secret to our success. That’s why we’re always looking for ways to reward great work. Alongside 30 days of annual leave (including bank holiday entitlement) and a competitive pension scheme, you’ll find a host of benefits designed to work for you:
- Performance-related bonus.
- Product discounts on the latest tech.
- A range of wellbeing initiatives.
Join our Business Sales team and we’ll be with you every step of the way, helping you make this role your own and develop the career you want. We’ll give you the chance to learn new skills, try out different opportunities and work with teams across the business to help you progress quickly. Not only can you shape your own future, but you can help take charge of ours too.
As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet. Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email careers@currys.co.uk and we’ll do our best to help.
Business Customer Manager employer: currysplc.com
Contact Detail:
currysplc.com Recruiting Team
careers@currys.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Business Customer Manager
✨Tip Number 1
Familiarise yourself with Currys' B2B offerings and how they cater to local businesses. Understanding their products and services will help you engage confidently with potential customers and demonstrate your expertise during the interview.
✨Tip Number 2
Network with local business owners and professionals in Cambridge. Building relationships before applying can give you insights into their needs and challenges, which you can discuss in your interview to show your proactive approach.
✨Tip Number 3
Prepare examples of how you've successfully coached teams in the past. Highlight specific instances where your leadership led to improved sales or customer satisfaction, as this aligns perfectly with the role's requirements.
✨Tip Number 4
Stay updated on the latest technology trends and how they impact businesses. Being knowledgeable about current tech developments will not only impress your interviewers but also help you connect with business customers effectively.
We think you need these skills to ace Business Customer Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant management experience and any background in retail or B2B environments. Emphasise your coaching skills and ability to build team confidence, as these are key aspects of the Business Customer Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and customer service. Mention specific examples of how you've successfully nurtured business relationships and driven sales in previous roles. This will show Currys that you understand their mission and values.
Showcase Your Achievements: When detailing your work experience, focus on quantifiable achievements. For instance, mention how you exceeded KPIs or developed new business accounts. This will demonstrate your capability to deliver results in a fast-paced environment.
Prepare for Potential Questions: Think about how you would respond to questions regarding team leadership and customer engagement. Be ready to discuss your approach to coaching colleagues and inspiring them to put customers first, as this aligns with the expectations of the role.
How to prepare for a job interview at currysplc.com
✨Show Your Coaching Skills
As a Business Customer Manager, you'll be expected to coach your team. Prepare examples of how you've successfully coached others in the past, highlighting your ability to inspire and develop confidence in your colleagues.
✨Demonstrate Your B2B Knowledge
Familiarise yourself with the B2B landscape, especially in retail. Be ready to discuss how you can enhance relationships with local businesses and share any relevant experiences that showcase your understanding of their needs.
✨Highlight Your Management Experience
Management experience is crucial for this role. Be prepared to discuss your leadership style, how you've engaged teams in the past, and specific instances where you've driven sales and met KPIs.
✨Emphasise Customer-Centric Approach
Currys values putting customers first. Think of examples where you've gone above and beyond for customers, and be ready to explain how you would instil this mindset in your team to enhance the customer experience.