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- Tasks: Join our team to test, diagnose, and repair white goods in customers' homes.
- Company: Currys is the UK's leading tech retailer, dedicated to amazing customer service.
- Benefits: Enjoy 30 days annual leave, performance bonuses, product discounts, and wellbeing initiatives.
- Why this job: Gain hands-on experience, build a rewarding career, and make a positive impact on the planet.
- Qualifications: Basic electrical knowledge, customer service skills, and a valid UK driving licence required.
- Other info: Receive comprehensive training to become a skilled White Goods Engineer within 2-4 months.
The predicted salary is between 24000 - 28800 £ per year.
Role overview:
Trainee White Goods Engineer
Stevenage
Stevenage Customer Service Centre
Permanent
Full Time
Salary : 28,000 – 32,000 per annum depending on experience plus quarterly bonus
Shift Pattern – Average of 41 hours per week working 5 over 7 (some Saturday working on a rostered basis) No Sundays!
Counties/areas recruiting in: Bedfordshire, Hertfordshire, North London, North West London, Enfield
At Currys were united by one passion: to help everyone enjoy amazing technology.
As the UKs best-known retailer of tech, were proud of the service our customers receive and its all down to our team of 25,000 caring and committed colleagues. So youll never go it alone here. Youll work in a great team, learning and growing together, and celebrating the big and small moments that make every day amazing.
Were looking for Trainee White Goods Engineers to join our White Goods Repair Team here at Currys. Its an amazing team to be part of, with an industry leading NPS and world class 1st visit fix rate!
As a Trainee White Goods Engineer, youll bring your basic electrical knowledge and receive all the training you need to step into a White Goods Engineer role within 2-4 months, when you can look forward to every day being an adventure!
A lot of the job comes down to skill and efficiency but building a rapport with customers is just as important.
Youll learn how to work your magic to keep customers appliances in tip-top condition. Whether its installing, diagnosing faults, or making a vital repair, youll be on hand with the right skills, right knowledge, and plenty of smiles to make sure every experience is a positive one.
Role overview:
As part of this role, youll be responsible for:
Testing, diagnosing, and fixing white goods in our customers homes
Providing and implementing technical knowledge across a range of white goods appliances
Driving a company van and managing your own day effectively
Building our reputation as a home services expert
Whether its in our customers homes or on the end of the phone, to be successful youll demonstrate excellent customer service skills and experience of engaging positively with customers.
You will need:
Repair or installation experience which includes having worked with electric or electro-mechanical products (e.g., field services engineering, trainee plumbing or electrical services, domestic or consumer electrical installation experience or training)
Electrical knowledge: demonstrable basic competence both in theory and practice
A passion for delivering great customer service
Ability to handle heavy White Goods (washing machines, dishwashers etc)
A full valid UK driving licence with no more than 6 penalty points
We know our people are the secret to our success. Thats why were always looking for ways to reward great work. Alongside 30 days of annual leave (including bank holiday entitlement), youll find a host of benefits designed to work for you. They include:
First-class induction and on-going learning
Performance related bonus paid quarterly
Product discounts across the latest tech
A range of wellbeing initiatives
Why join us:
Join our White Goods Engineer team and we\’ll be with you every step of the way, helping you build the career you want with on-the-job training and the opportunity to learn skills for life, for inside and outside work.
Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, were in a position to make a real impact on people and the planet.
Every voice has a space at our table and were committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email careers@currys.co.uk and well do our best to help.
Trainee White Goods Engineer (Stevenage) employer: Currys
Contact Detail:
Currys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee White Goods Engineer (Stevenage)
✨Tip Number 1
Familiarise yourself with common white goods appliances and their typical issues. Understanding the basics of how these machines work will not only boost your confidence but also help you engage more effectively during interviews.
✨Tip Number 2
Highlight any previous experience you have with electrical or electro-mechanical products, even if it's informal. This could include DIY projects or helping friends and family with repairs, as it shows your hands-on skills and willingness to learn.
✨Tip Number 3
Prepare to discuss your customer service experiences in detail. Since building rapport with customers is crucial for this role, think of specific examples where you've successfully resolved issues or provided excellent service.
✨Tip Number 4
Research Currys and their commitment to sustainability and customer service. Being knowledgeable about the company’s values and initiatives can help you stand out as a candidate who aligns with their mission.
We think you need these skills to ace Trainee White Goods Engineer (Stevenage)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Trainee White Goods Engineer. Tailor your application to highlight relevant skills and experiences that match what Currys is looking for.
Highlight Relevant Experience: If you have any experience with electrical or electro-mechanical products, make sure to emphasise this in your CV and cover letter. Mention specific examples of your repair or installation work to demonstrate your competence.
Showcase Customer Service Skills: Since excellent customer service is crucial for this role, include examples of how you've successfully engaged with customers in previous positions. This could be through direct interactions or teamwork that contributed to positive customer experiences.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also expresses your passion for technology and customer service. Make it personal and show your enthusiasm for joining the Currys team.
How to prepare for a job interview at Currys
✨Show Your Passion for Customer Service
Since this role heavily relies on customer interaction, make sure to express your enthusiasm for providing excellent service. Share examples from your past experiences where you went above and beyond to help a customer.
✨Demonstrate Your Technical Knowledge
Even as a trainee, it's important to showcase your basic electrical knowledge. Be prepared to discuss any relevant experience you have with electric or electro-mechanical products, and how you can apply that knowledge in the role.
✨Prepare for Practical Scenarios
Think about potential scenarios you might face as a White Goods Engineer. Be ready to explain how you would approach diagnosing and fixing common issues with appliances, as this will demonstrate your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions about the team dynamics, training processes, and company culture. This shows your genuine interest in the position and helps you assess if it's the right fit for you.