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- Tasks: Diagnose and repair white goods in customers' homes while providing excellent service.
- Company: Currys is the UK's leading tech retailer, dedicated to amazing customer experiences.
- Benefits: Enjoy 30 days annual leave, performance bonuses, product discounts, and ongoing training.
- Why this job: Join a supportive team, learn valuable skills, and make a positive impact on the environment.
- Qualifications: Basic electrical knowledge, customer service skills, and a valid UK driving licence required.
- Other info: No Sunday work and opportunities for career growth within 2-4 months.
The predicted salary is between 22400 - 25600 £ per year.
Role overview:
Trainee White Goods Engineer
Stevenage
Stevenage Customer Service Centre
Permanent
Full Time
Salary : 28k – 32k based on experience (OTE would be 31k – 35k) per annum depending upon experience + quarterly bonus
Shift Pattern : Average of 41 hours per week working 5 over 7 (some Saturday working on a rostered basis) No Sundays!
Counties/areas recruiting in: Bedfordshire, Hertfordshire, North London, North West London, Enfield
At Currys we’re united by one passion: to help everyone enjoy amazing technology.
As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. So you’ll never go it alone here. You’ll work in a great team, learning and growing together, and celebrating the big and small moments that make every day amazing.
We’re looking for Trainee White Goods Engineers to join our White Goods Repair Team here at Currys. It’s an amazing team to be part of, with an industry leading NPS and world class 1st visit fix rate!
As a Trainee White Goods Engineer, you’ll bring your basic electrical knowledge and receive all the training you need to step into a White Goods Engineer role within 2-4 months, when you can look forward to every day being an adventure!
A lot of the job comes down to skill and efficiency but building a rapport with customers is just as important.
You’ll learn how to work your magic to keep customers’ appliances in tip-top condition. Whether it’s installing, diagnosing faults, or making a vital repair, you’ll be on hand with the right skills, right knowledge, and plenty of smiles to make sure every experience is a positive one.
Role overview:
As part of this role, you’ll be responsible for:
- Testing, diagnosing, and fixing white goods in our customers’ homes
- Providing and implementing technical knowledge across a range of white goods appliances
- Driving a company van and managing your own day effectively
- Building our reputation as a home services expert
Whether it’s in our customers’ homes or on the end of the phone, to be successful you’ll demonstrate excellent customer service skills and experience of engaging positively with customers.
You will need:
- Repair or installation experience which includes having worked with electric or electro-mechanical products (e.g., field services engineering, trainee plumbing or electrical services, domestic or consumer electrical installation experience or training)
- Electrical knowledge: demonstrable basic competence both in theory and practice
- A passion for delivering great customer service
- Ability to handle heavy White Goods (washing machines, dishwashers etc)
- A full valid UK driving licence with no more than 6 penalty points
We know our people are the secret to our success. That’s why we’re always looking for ways to reward great work. Alongside 30 days of annual leave (including bank holiday entitlement), you’ll find a host of benefits designed to work for you. They include:
- First-class induction and on-going learning
- Performance related bonus paid quarterly
- Product discounts across the latest tech
- A range of wellbeing initiatives
Why join us:
Join our White Goods Engineer team and we\’ll be with you every step of the way, helping you build the career you want with on-the-job training and the opportunity to learn skills for life, for inside and outside work.
Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.
Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email and we’ll do our best to help.
Trainee White Goods Engineer employer: Currys
Contact Detail:
Currys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee White Goods Engineer
✨Tip Number 1
Familiarise yourself with common white goods appliances and their typical issues. Understanding the basics of how these machines work will give you a head start in conversations during interviews and show your genuine interest in the role.
✨Tip Number 2
Highlight any previous customer service experience you have, even if it’s not directly related to engineering. Being able to demonstrate your ability to engage positively with customers will be crucial for this role.
✨Tip Number 3
Prepare to discuss your basic electrical knowledge and any relevant training or experience. Be ready to explain how you’ve applied this knowledge in practical situations, as this will be key to your success as a Trainee White Goods Engineer.
✨Tip Number 4
Research Currys and their commitment to customer service and sustainability. Showing that you align with their values and understand their mission can set you apart from other candidates during the interview process.
We think you need these skills to ace Trainee White Goods Engineer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Trainee White Goods Engineer. Highlight your relevant experience and skills that align with the role.
Tailor Your CV: Customise your CV to reflect your electrical knowledge and any repair or installation experience you have. Emphasise customer service skills and any relevant training or qualifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention why you want to work at Currys and how you can contribute to their team.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure all information is accurate and well-presented.
How to prepare for a job interview at Currys
✨Show Your Passion for Customer Service
As a Trainee White Goods Engineer, you'll be interacting with customers regularly. Make sure to express your enthusiasm for providing excellent customer service during the interview. Share examples of how you've positively engaged with customers in the past.
✨Demonstrate Your Electrical Knowledge
Even though this is a trainee position, it's important to showcase your basic electrical knowledge. Be prepared to discuss any relevant experience or training you have with electric or electro-mechanical products, as this will show your potential to learn quickly.
✨Highlight Your Teamwork Skills
Currys values teamwork, so be ready to talk about your experiences working in a team environment. Share specific instances where you collaborated with others to achieve a common goal, as this will demonstrate that you're a good fit for their culture.
✨Prepare Questions About the Role
Having thoughtful questions prepared shows your genuine interest in the position. Ask about the training process, opportunities for growth, or what a typical day looks like for a Trainee White Goods Engineer. This not only helps you understand the role better but also leaves a positive impression on the interviewer.
