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- Tasks: Join our team to diagnose and repair white goods in customers' homes.
- Company: Currys is the UK's leading tech retailer, dedicated to amazing customer service.
- Benefits: Enjoy 30 days annual leave, performance bonuses, and discounts on the latest tech.
- Why this job: Gain hands-on experience while making a positive impact on customers and the environment.
- Qualifications: Basic electrical knowledge and a full UK driving licence required; customer service skills are essential.
- Other info: Receive comprehensive training to become a skilled White Goods Engineer within months.
Role overview:
Trainee White Goods EngineerPontypridd Cardiff Customer Service Centre Permanent Full TimeSalary : 28,000 – 32,000 per annum depending on experience plus quarterly bonusShift Pattern – Average of 41 hours per week working 5 over 7 (some Saturday working on a rostered basis) No Sundays!Counties/areas recruiting in: NP, CF and SA
At Currys we\’re united by one passion: to help everyone enjoy amazing technology.
As the UK\’s best-known retailer of tech, we\’re proud of the service our customers receive – and it\’s all down to our team of 25,000 caring and committed colleagues. So you\’ll never go it alone here. You\’ll work in a great team, learning and growing together, and celebrating the big and small moments that make every day amazing.
We\’re looking for Trainee White Goods Engineers to join our White Goods Repair Team here at Currys. It\’s an amazing team to be part of, with an industry leading NPS and world class 1st visit fix rate!
As a Trainee White Goods Engineer, you\’ll bring your basic electrical knowledge and receive all the training you need to step into a White Goods Engineer role within 2-4 months, when you can look forward to every day being an adventure! A lot of the job comes down to skill and efficiency but building a rapport with customers is just as important. You\’ll learn how to work your magic to keep customers\’ appliances in tip-top condition. Whether it\’s installing, diagnosing faults, or making a vital repair, you\’ll be on hand with the right skills, right knowledge, and plenty of smiles to make sure every experience is a positive one.
Role overview:
As part of this role, you\’ll be responsible for: • Testing, diagnosing, and fixing white goods in our customers\’ homes • Providing and implementing technical knowledge across a range of white goods appliances • Driving a company van and managing your own day effectively • Building our reputation as a home services expert Whether it\’s in our customers\’ homes or on the end of the phone, to be successful you\’ll demonstrate excellent customer service skills and experience of engaging positively with customers. You will need: • Repair or installation experience which includes having worked with electric or electro-mechanical products (e.g., field services engineering, trainee plumbing or electrical services, domestic or consumer electrical installation experience or training)• Electrical knowledge: demonstrable basic competence both in theory and practice• A passion for delivering great customer service• Ability to handle heavy White Goods (washing machines, dishwashers etc)• A full valid UK driving licence with no more than 6 penalty points
We know our people are the secret to our success. That\’s why we\’re always looking for ways to reward great work. Alongside 30 days of annual leave (including bank holiday entitlement), you\’ll find a host of benefits designed to work for you. They include:
? First-class induction and on-going learning? Performance related bonus paid quarterly? Product discounts across the latest tech? A range of wellbeing initiatives
Why join us:
Join our White Goods Engineer team and we\’ll be with you every step of the way, helping you build the career you want with on-the-job training and the opportunity to learn skills for life, for inside and outside work.
Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we\’re in a position to make a real impact on people and the planet.
Every voice has a space at our table and we\’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email and we\’ll do our best to help.
Trainee White Goods Engineer employer: Currys
Contact Detail:
Currys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee White Goods Engineer
✨Tip Number 1
Familiarise yourself with common white goods appliances and their typical issues. Understanding the basics of how these machines work will not only boost your confidence but also impress the hiring team during any interviews.
✨Tip Number 2
Highlight any previous customer service experience you have, even if it's not directly related to engineering. Being able to demonstrate your ability to engage positively with customers is crucial for this role.
✨Tip Number 3
Prepare to discuss your basic electrical knowledge in detail. Be ready to explain any relevant training or hands-on experience you've had, as this will show your readiness to learn and grow in the role.
✨Tip Number 4
Research Currys and their commitment to customer service and sustainability. Showing that you align with their values and understand their mission can set you apart from other candidates.
We think you need these skills to ace Trainee White Goods Engineer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Trainee White Goods Engineer position. Tailor your application to highlight relevant skills and experiences that align with these expectations.
Highlight Relevant Experience: Even if you don't have direct experience as a White Goods Engineer, emphasise any related experience you have, such as working with electrical or electro-mechanical products. Mention any customer service roles where you built rapport with clients.
Show Your Passion: Express your enthusiasm for technology and customer service in your application. Use specific examples to demonstrate your commitment to delivering great customer experiences and your eagerness to learn and grow in the role.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-written application reflects your attention to detail and professionalism, which are important traits for this role.
How to prepare for a job interview at Currys
✨Show Your Passion for Customer Service
As a Trainee White Goods Engineer, you'll need to demonstrate your commitment to excellent customer service. Be prepared to share examples of how you've positively engaged with customers in the past and how you plan to build rapport with them in this role.
✨Highlight Relevant Experience
Even if you don't have direct experience as a White Goods Engineer, mention any relevant skills or experiences you have, such as working with electrical or electro-mechanical products. This could include previous roles in field services engineering or any training you've received.
✨Demonstrate Your Technical Knowledge
Brush up on your basic electrical knowledge before the interview. Be ready to discuss your understanding of white goods appliances and any practical experience you have with diagnosing and fixing faults. This will show that you're eager to learn and grow in the role.
✨Prepare Questions for the Interviewers
Interviews are a two-way street, so come prepared with questions about the team, training opportunities, and company culture. This not only shows your interest in the position but also helps you determine if it's the right fit for you.
