At a Glance
- Tasks: Support customers with their tech queries and deliver exceptional service.
- Company: Join Currys, the UK's leading tech retailer with a passionate team.
- Benefits: Earn a competitive salary, performance bonuses, and enjoy tech discounts.
- Other info: Dynamic work environment with ongoing training and growth opportunities.
- Why this job: Make a real impact on customer experiences while developing your career.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25549 - 31227 £ per year.
- Customer Service Advisor
- Sheffield
Sheffield Contact Centre
Fixed Term Contract for 3 months
Full Time
Grade 2
Salary - £26,656.50 per annum along with the benefit of being able to earn an additional performance related bonus of up to 10% of annual salary.
Working Hours/Shift Patterns - 37.50 hours per week on a rotational shift basis between 8:00 AM to 8:00 PM, Monday to Friday.
Weekend work is typically 1 in 4 weekends and includes: Saturday: 09:00 AM - 06:00 PM and
At Currys we're united by one passion: to help everyone enjoy amazing technology.
As the UK's best-known retailer of tech, we're proud of the service our customers receive and it's all down to our team of 25,000 caring and committed colleagues.
Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.
It is an exciting time to join us as a Customer Service Advisor.
In this role, you'll support customers throughout their journey with Currys, taking ownership of customer queries from start to finish, you'll focus on delivering the right resolution first time, helping customers get the most from their experience and ensuring they remain customers for life.
Role overview
As part of this role, you'll be responsible for
- Supporting customers throughout their journey with Currys, delivering excellent customer service and consistently aiming to exceed customer expectations.
- Taking ownership of customer queries and working to deliver right first time resolutions, reducing the need for repeat contact.
- Meeting quality standards and contributing to overall customer satisfaction.
- Achieving individual and contact centre performance targets focused on both productivity and quality.
- Identifying root causes of customer pain points and taking appropriate action to improve the customer experience.
- Placing the customer at the heart of every decision and ensuring compliance with company policies and current legislation.
You will need
- Excellent communication and listening skills with the ability to build rapport and provide clear, customer-focused solutions.
- Strong problem-solving and conflict resolution skills.
- Effective time management and organisational skills.
- The ability to work in a fast-paced environment and adapt quickly to changing priorities.
- A positive attitude and genuine passion for delivering exceptional customer service.
- Good teamwork skills and a willingness to share knowledge to support team success.
- Experience using PC systems, including Microsoft Office applications.
We know our people are the secret to our success. That's why we're always looking for ways to reward great work. You'll find a host of benefits designed to work for you, including:
- Performance related bonus
- Product discounts on the latest tech
- A range of wellbeing initiatives
Join our Contact Centre team and we'll be with you every step of the way, helping you develop the career you want with on-going training and skills for life.
Not only can you shape your own future, but you can help take charge of ours too.
As the biggest recycler and repairer of tech in the UK, we're in a position to make a real impact on people and the planet.
Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce.
We want to make sure you have a fair opportunity to show us your talents during our application process.
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Customer Service Advisor in Sheffield employer: Currys
Currys is an exceptional employer that fosters a dynamic and innovative work culture, particularly in the vibrant location of Waterloo. With a strong focus on employee growth, you will have the opportunity to enhance your skills in cutting-edge technologies like Databricks and Snowflake while contributing to meaningful AI initiatives. The hybrid-working model promotes flexibility, ensuring a healthy work-life balance as you collaborate with passionate teams to drive impactful data solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Sheffield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Currys. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Currys before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Sheffield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Currys:Your cover letter is your chance to shine! Tell us why you want to work at Currys specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Currys!
How to prepare for a job interview at Currys
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
