At a Glance
- Tasks: Lead third-party contracts and enhance service delivery for our home delivery network.
- Company: Dynamic company focused on innovative logistics solutions.
- Benefits: Competitive salary, performance bonuses, product discounts, and wellbeing initiatives.
- Other info: Join a collaborative team with opportunities for professional growth.
- Why this job: Shape the future of operations while making a real impact in logistics.
- Qualifications: Experience in managing third-party contracts and strong communication skills.
The predicted salary is between 55000 - 60000 € per year.
We’re looking for a Senior Outsourced Operations Manager to lead the contract lifecycle for our third-party Delivery Partners, who play a critical role in delivering and installing larger products for our customers, ensuring exceptional service and value for money across our home delivery network. Working closely with Operations, Compliance and Finance, you’ll shape and manage key partnership contracts, drive cost and service improvements, and support bespoke agreements across the UK and Ireland.
Role overview:
- Developing and maintaining a centralised reporting framework, providing regular insights on key performance metrics to support effective partnership and contract management at an operational level.
- Supporting the setup, implementation and ongoing management of both existing and new third-party contracts across the network.
- Proactively identifying opportunities to improve service delivery, reduce costs and enhance the colleague experience through continuous review and optimisation of contractual terms.
- Maintaining robust governance processes, ensuring all logs, records and documentation are accurate, up to date, and reflective of future requirements.
- Collaborating closely with Workforce Management and Operations teams to optimise the balance between insourced and outsourced colleagues.
- Providing tailored data analysis and reporting to support senior stakeholders, enabling informed decision-making where required.
- Contributing to both the operational and strategic direction of Outsource Operations, including Carrier Network and Warehouse activities.
- Identifying potential risks that may impact business continuity or reputation, and deliver clear, timely recommendations to mitigate them effectively.
You will need:
- Proven experience managing third-party contracts within a large-scale supply chain, logistics, or services environment.
- Excellent verbal and written communication skills, with the ability to engage and influence stakeholders up to Director level, both internally and externally.
- Strong understanding of contract management principles, with a track record of collaborating across multiple functions to deliver business objectives.
- Highly effective negotiation and influencing skills, with the ability to operate independently without direct reports.
- Sound decision-making capability, able to balance priorities and consider impacts across multiple business areas.
- Strong organisational skills with a structured, detail-oriented approach and high levels of accuracy.
- Proficient in Microsoft Excel and PowerPoint, with confidence in analysing data and presenting insights clearly.
It would be great if you had:
- CIPS Level 3 qualification or above or working towards.
Benefits:
- Performance related bonus
- Product discounts on the latest tech
- A range of wellbeing initiatives
Senior Outsourced Operations Manager employer: Currys
As a Senior Outsourced Operations Manager, you will thrive in a dynamic and supportive work environment that prioritises employee growth and wellbeing. Our company offers competitive salaries, performance-related bonuses, and exclusive product discounts, all while fostering a culture of collaboration and innovation across the UK and Ireland. Join us to make a meaningful impact on our operations and enjoy a fulfilling career with ample opportunities for professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Outsourced Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Senior Outsourced Operations Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its delivery partners. Understand their operations and think about how your experience can add value. We want you to shine, so practice answering common interview questions and have some insightful questions ready to ask them too!
✨Tip Number 3
Showcase your skills with a portfolio! If you’ve got examples of successful contract management or cost-saving initiatives, put them together in a neat presentation. This will help you stand out and demonstrate your expertise in managing third-party contracts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s get you that Senior Outsourced Operations Manager position!
We think you need these skills to ace Senior Outsourced Operations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Outsourced Operations Manager. Highlight your experience with third-party contracts and any relevant achievements that showcase your ability to manage partnerships effectively.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've improved service delivery or reduced costs in previous positions.
Showcase Your Communication Skills:Since this role involves engaging with stakeholders at all levels, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional while still being personable.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Currys
✨Know Your Contracts Inside Out
Make sure you’re well-versed in contract management principles. Brush up on your experience with third-party contracts, as you'll need to discuss how you've shaped and managed these in the past. Be ready to share specific examples of how you've driven improvements in service delivery and cost reductions.
✨Showcase Your Communication Skills
Since this role involves engaging with stakeholders up to Director level, practice articulating your thoughts clearly and confidently. Prepare to discuss how you've influenced decisions in previous roles and how you can bring that skill to the table at this company.
✨Demonstrate Analytical Prowess
Get comfortable with data analysis and reporting, especially using Excel and PowerPoint. Be prepared to talk about how you've used data to support decision-making in the past. Maybe even bring a sample report or two to showcase your skills!
✨Prepare for Scenario Questions
Think about potential risks that could impact business continuity and be ready to discuss how you would mitigate them. This shows your proactive approach and strategic thinking, which are crucial for the Senior Outsourced Operations Manager role.
