At a Glance
- Tasks: Lead the setup and launch of mobile tariffs and promotional offers.
- Company: Join iD Mobile, a dynamic start-up backed by Currys PLC.
- Benefits: Enjoy 25 days leave, private medical insurance, and fantastic tech discounts.
- Other info: Hybrid working with opportunities for career development and training.
- Why this job: Make a real impact in a fast-paced environment with innovative ideas.
- Qualifications: 5+ years in telecommunications and strong stakeholder management skills.
The predicted salary is between 56250 - 68750 £ per year.
- Product Setup Lead (MVNO - Service Delivery)
- Currys London Campus at Waterloo
- Permanent
- Full Time
- Grade 4
We’re i D Mobile, one of the UK’s leading mobile virtual network operators.
We launched in May 2015 and have over 2.6 million subscribers.
We’re pretty sure our success has a lot to do with our wide range of feature-packed plans.
We offer everything from super-value Pay-as-you-go and SIM-only deals, right up to the latest smartphones from the big-name manufacturers.
We’re delighted about our success so far and have very ambitious plans for the future.
i D Mobile is an exciting place to work.
We’re a relatively young and dynamic start-up, and we value innovation, imagination, and creativity.
If you’ve got a great idea, we’ll help you run with it.
We’re passionate about finding new ways to address our customers’ needs.
We’re a little different to other start-ups, though, because we’re part of Currys PLC, Europe's leading electrical and mobile retailer.
So, while i D Mobile has only been going for a few years, we’re part of a much bigger family.
The Product Setup Lead is responsible for the technical end-to-end setup, configuration, implementation, and launch of mobile tariffs, add-ons, bundles, roaming propositions, and promotional offers across i D Mobile’s technology estate.
Working across Marketing, Technology, Billing, CRM, Digital and Operations teams, the role ensures new propositions are correctly configured, tested, governed and launched to market, delivering a seamless customer and operational experience.
The role acts as the bridge between commercial proposition owners and delivery teams, translating product requirements into executable configuration and implementation activities while ensuring compliance with regulatory, billing and operational standards.
Key Responsibilities
Product & Tariff Setup
Lead the configuration and implementation of
- SIM-only plans
- Device propositions
- Data bolt-ons and add-ons
- Roaming products
- International calling bundles
- Family and multi-line propositions
- Promotional and retention offers
- Ensure accurate setup of products across billing, CRM, ordering and digital platforms
- Maintain product catalogue integrity and governance
- Manage product lifecycle activities including launches, amendments and retirement of propositions
- Delivery & Launch Management
- Coordinate end-to-end delivery of new mobile propositions from approval through to launch
- Develop and manage implementation plans, milestones and launch readiness activities
- Identify and manage delivery risks, dependencies and issues
- Ensure all impacted business areas are prepared for successful launches
- Cross-Functional Stakeholder Management
Work closely with
- Digital Channels
- CRM Teams
- Customer Operations
- Regulatory & Compliance
- Act as the central point of coordination for all proposition setup activities
- Facilitate workshops and requirement-gathering sessions across business stakeholders
- Product Configuration & Systems Management
Translate commercial requirements into system configuration requirements and manager product setup within:
- CRM solutions
- Order management platforms
- Support User Acceptance Testing (UAT) and operational readiness testing
- Governance & Control
- Ensure adherence to product governance frameworks and change controls
- Maintain complete audit trails and documentation for all proposition changes and ensure compliance with:
- Ofcom regulations
- Consumer Duty requirements
- Pricing governance policies
- Internal control frameworks
- Support approval boards and change advisory boards where required
- Identify opportunities to streamline proposition setup processes
- Drive automation and efficiency improvements across product delivery activities
- Reduce time-to-market for new propositions
- Develop and maintain setup standards, templates and operating procedures
Required Skills & Experience
- 5+ years' experience within a UK MNO, MVNO or telecommunications environment
- Experience delivering mobile tariffs, packages, bundles and promotional offers
- Strong understanding of mobile product lifecycle management
- Billing and charging processes
- CRM and provisioning systems
- Demonstrable experience leading cross-functional delivery activities
- Experience managing multiple concurrent product launches
- Strong stakeholder management and coordination skills
- Experience with telecom platforms such as MATRIXX, Amdocs
- Experience working with MVNO operating models
- Knowledge of prepaid, postpaid and hybrid mobile propositions
Benefits
- 25 days of annual leave (plus bank holiday entitlement) and a competitive pension scheme
- Private Medical Insurance
- Life Assurance
- Fantastic colleague discounts on Tech with Currys and i D Mobile
- Hybrid working (with an expectation to meet in person 2-4 times per month)
Join our team and we’ll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life.
Not only can you shape your own future, but you can help take charge of ours too.
As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.
Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce.
We want to make sure you have a fair opportunity to show us your talents during our application process so if you need any additional assistance with your application please emailcareers@currys. co. uk and we’ll do our best to help.
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Product Setup Lead employer: Currys
Currys is an excellent employer, offering a dynamic work environment at their London Campus where innovation and collaboration thrive. Employees benefit from performance bonuses, product discounts on the latest technology, and ample opportunities for professional growth within a supportive team culture that values communication and creativity.
StudySmarter Expert Advice🤫
We think this is how you could land Product Setup Lead
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like Currys and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like Currys.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace Product Setup Lead
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at Currys.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at Currys.
How to prepare for a job interview at Currys
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
