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- Tasks: Support transformation and change programmes in a collaborative PMO Analyst role.
- Company: Currys is the UK's leading tech retailer, committed to inclusivity and diversity.
- Benefits: Enjoy 25 days annual leave, competitive pension, life assurance, and great tech discounts.
- Other info: Hybrid working available; join a team that values every voice and promotes growth.
- Why this job: Shape your career while making a positive impact on people and the planet.
- Qualifications: Experience in PMO environments and call centre operations preferred; degree and certifications are a plus.
The predicted salary is between 30000 - 41000 £ per year.
Job Description
This job is with Currys, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Role overview:
PMO Analyst
Sheffield Contact Centre
Permanent
Full time, Monday-Friday, 37.5 hours per week
Grade 3
Hybrid working available
Salary £36,800
At Currys we're united by one passion: to help everyone enjoy amazing technology. As the UK's best-known retailer of tech, we're proud of the service our customers receive – and it's all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.
As a PMO Analyst within our Customer Management Centre (CMC) Team, you'll play a key role in supporting transformation and change programmes across both retained and outsourced operations. You'll help maintain and improve governance frameworks, ensure all change initiatives are effectively managed and reported, and provide vital support to project leads and change owners. This is a hands-on, collaborative role where you'll have the opportunity to help shape how change is delivered across CMC.
Role overview:
As part of this role, you'll be responsible for:
- Supporting PMO activities across CMC transformation and change programmes, including retained and outsourced operations
- Facilitating governance processes and ensuring compliance with the change delivery framework
- Managing small changes and communications, acting as the first point of contact for incoming change requests
- Maintaining PMO tools, templates, portals, and reporting
- Strong Microsoft knowledge – Power BI, Power Apps, Power Automate
- Collaborating with stakeholders across Currys, including outsourced partners, to drive consistent change delivery and continuous improvement
- Supporting change owners and project leads through impact assessments, governance approvals, and post-implementation reviews
You will need:
- A good understanding of the call centre operations (contact centre experience is highly preferable) within outsource partners
- Strong experience in PMO environments, governance frameworks, and project/change delivery support
- Excellent written and verbal communication skills, with the ability to influence and manage stakeholders at all levels
- High attention to detail and confidence interpreting information from multiple sources
- Experience working with outsourced partners and cross-functional teams will be desirable
- Bachelor's Degree desirable
- Lean Six Sigma, P3O, Project Management Professional (PMP) or Agile project/product management qualifications desirable
We know our people are the secret to our success. That's why we're always looking for ways to reward great work. You'll find a host of benefits designed to work for you, including:
- 25 days of annual leave (plus bank holiday entitlement) and a competitive pension scheme
- Life Assurance
- Fantastic Colleague Discounts on Tech with Currys and iD Mobile
- Access to Champion Health
Why join us:
Join our team and we'll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life.
Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we're in a position to make a real impact on people and the planet.
Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email careers@currys.co.uk and we'll do our best to help.
#LI-DNI
PMO Analyst employer: Currys
Contact Detail:
Currys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PMO Analyst
✨Tip Number 1
Familiarise yourself with Currys' values and mission. Understanding their commitment to technology and customer service will help you align your responses during interviews, showcasing how your personal values match theirs.
✨Tip Number 2
Network with current or former employees of Currys, especially those in PMO roles. They can provide insights into the company culture and specific expectations for the PMO Analyst position, which can be invaluable during your application process.
✨Tip Number 3
Brush up on your knowledge of PMO tools and frameworks, particularly those mentioned in the job description like Power BI and Lean Six Sigma. Being able to discuss these tools confidently will demonstrate your readiness for the role.
✨Tip Number 4
Prepare examples from your past experience that highlight your ability to manage change and collaborate with stakeholders. Tailoring your stories to reflect the responsibilities outlined in the job description will make you a standout candidate.
We think you need these skills to ace PMO Analyst
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the PMO Analyst position. Highlight key skills such as PMO experience, governance frameworks, and communication abilities in your application.
Tailor Your CV: Customise your CV to reflect relevant experiences that align with the job description. Emphasise your background in call centre operations, project management, and any qualifications like Lean Six Sigma or PMP.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your understanding of Currys' mission. Mention specific examples of how you've supported change initiatives or worked with stakeholders in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. Ensure that your writing is clear and professional, reflecting your attention to detail, which is crucial for this role.
How to prepare for a job interview at Currys
✨Understand the PMO Role
Make sure you have a solid grasp of what a PMO Analyst does, especially in the context of call centre operations. Familiarise yourself with governance frameworks and how they apply to change delivery, as this will be crucial in your discussions.
✨Showcase Your Communication Skills
Since excellent written and verbal communication skills are essential for this role, prepare examples that demonstrate your ability to influence and manage stakeholders. Think about times when you've successfully communicated complex information or facilitated discussions.
✨Highlight Relevant Experience
Be ready to discuss your experience in PMO environments and any work you've done with outsourced partners. Specific examples of how you've supported project leads or managed change initiatives will help you stand out.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle change requests. Prepare scenarios where you've had to manage small changes or navigate governance processes, as these will likely come up during the interview.