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- Tasks: Engage with customers about mobile phone services and provide tailored advice.
- Company: Currys is the UK's leading tech retailer, committed to inclusivity and customer service.
- Benefits: Enjoy discounts, life assurance, wellbeing initiatives, and access to a 24/7 GP app.
- Why this job: Join a supportive team, develop your skills, and make a positive impact on people and the planet.
- Qualifications: Customer service experience, excellent communication skills, and a passion for technology are essential.
- Other info: Training provided; no prior sales experience required.
The predicted salary is between 21500 - 30000 £ per year.
This job is with Currys, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Role overview: Loughborough, LE11 5XH (Site Based) Permanent Full Time Grade 1 Salary - £25,521.60 per annum Shift pattern - 40 hours per week, Monday to Thursday: 9:30 AM - 6:30 PM, Friday: 9:30 AM - 3:30 PM Start Date: Monday, 7th July 2025.
At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive - and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.
As an Outbound Telephone Sales Advisor within our outbound team, you’ll be speaking to customers regarding mobile phone network services, new contracts, upgrades, and sim only deals or Care Plan Agreements. You’ll use your excellent communication skills to talk through the offers and deals we have, whilst making sure they have all of the information available to make an informed decision. Don’t worry if you’ve never worked in a telephone sales role, with our training and ongoing support you’ll be able to offer a world class sales experience.
As part of this role, you’ll be responsible for:
- Proactively contacting customers who are new and existing Currys customers.
- Helping the customer understand the different handsets, deals and network providers and Care Plan Agreement we offer and offer what is best suited to them.
- Making sure the customer has the best possible sales journey by giving great advice and all of the options available to them.
- Building relationships with customers to ensure we’re converting a one-time customer into a customer for life.
- Working towards and aiming to exceed sales expectations.
- Putting the customer at the heart of everything you do.
You will need:
- A commitment to providing great service.
- Customer Service experience, ideally within a Contact Centre environment.
- Excellent communication skills.
- Experience of working towards targets.
- An interest in technology.
If your application looks like a great fit you’ll be invited to attend an assessment event with our team in Loughborough on Thursday, 19th June 2025.
We’re one team and we celebrate all of the great things you do. One way we show our gratitude is by giving you access to a range of lifestyle benefits, including:
- Discounts at our Currys stores and on our partner networks.
- Life Assurance and Sharesave scheme.
- Access to a variety of Wellbeing initiatives including cycle to work and eyecare.
- Access to the Aviva Digital GP app, where you can access a GP 24/7.
Why join us: Join our Contact Centre team and we’ll be with you every step of the way, helping you develop the career you want with on-going training and skills for life. Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.
Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email careers@currys.co.uk and we’ll do our best to help.
Outbound Telephone Sales Advisor employer: Currys
Contact Detail:
Currys Recruiting Team
careers@currys.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Outbound Telephone Sales Advisor
✨Tip Number 1
Familiarise yourself with the latest mobile phone technologies and network services. Being knowledgeable about current trends and products will help you engage customers effectively and demonstrate your passion for technology.
✨Tip Number 2
Practice your communication skills by role-playing sales scenarios with friends or family. This will help you become more comfortable in discussing offers and handling customer queries, which is crucial for a telephone sales role.
✨Tip Number 3
Research Currys' values and customer service philosophy. Understanding their commitment to customer satisfaction will allow you to align your approach with their expectations during the assessment event.
✨Tip Number 4
Prepare questions to ask during the assessment event. Showing genuine interest in the role and the company can set you apart from other candidates and demonstrate your enthusiasm for joining the team.
We think you need these skills to ace Outbound Telephone Sales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in a contact centre environment. Emphasise your communication skills and any previous sales targets you've met.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for technology and your commitment to providing excellent customer service. Mention how you can contribute to Currys' goal of creating lasting customer relationships.
Showcase Your Skills: During the application process, be sure to highlight your ability to work towards targets and your interest in technology. Use specific examples from past experiences to demonstrate these skills.
Prepare for the Assessment Event: If invited to the assessment event, prepare by researching Currys and their products. Be ready to discuss how you would approach customer interactions and provide solutions tailored to their needs.
How to prepare for a job interview at Currys
✨Show Your Passion for Technology
As an Outbound Telephone Sales Advisor, it's crucial to demonstrate your interest in technology. Be prepared to discuss your favourite gadgets or recent tech trends, as this will show your enthusiasm and help you connect with the products you'll be selling.
✨Highlight Your Customer Service Experience
Make sure to emphasise any previous customer service roles you've held, especially in a contact centre environment. Share specific examples of how you've successfully handled customer queries or complaints, showcasing your commitment to providing great service.
✨Prepare for Role-Playing Scenarios
During the interview, you may be asked to participate in role-playing exercises to simulate sales calls. Practice common sales scenarios beforehand, focusing on how to effectively communicate offers and build rapport with customers.
✨Demonstrate Your Target-Driven Mindset
Since the role involves working towards sales targets, be ready to discuss how you've met or exceeded targets in past positions. Use specific metrics or achievements to illustrate your ability to drive results and contribute to the team's success.
