At a Glance
- Tasks: Lead third-party contracts and enhance service delivery for our home delivery network.
- Company: Dynamic company focused on exceptional service and value in logistics.
- Benefits: Performance bonus, tech discounts, and wellbeing initiatives.
- Other info: Opportunity to influence strategic direction and grow your career.
- Why this job: Shape partnerships and drive improvements in a fast-paced environment.
- Qualifications: Experience in managing third-party contracts and strong communication skills.
The predicted salary is between 55000 - 60000 € per year.
Salary - £55,000 - £60,000 per annum depending on experience.
We’re looking for a Senior Outsourced Operations Manager to lead the contract lifecycle for our third-party Delivery Partners, who play a critical role in delivering and installing larger products for our customers, ensuring exceptional service and value for money across our home delivery network. Working closely with Operations, Compliance and Finance, you’ll shape and manage key partnership contracts, drive cost and service improvements, and support bespoke agreements across the UK and Ireland.
Role overview: As part of this role, you’ll be responsible for:
- Developing and maintaining a centralised reporting framework, providing regular insights on key performance metrics to support effective partnership and contract management at an operational level.
- Supporting the setup, implementation and ongoing management of both existing and new third-party contracts across the network.
- Proactively identifying opportunities to improve service delivery, reduce costs and enhance the colleague experience through continuous review and optimisation of contractual terms.
- Maintaining robust governance processes, ensuring all logs, records and documentation are accurate, up to date, and reflective of future requirements.
- Collaborating closely with Workforce Management and Operations teams to optimise the balance between insourced and outsourced colleagues.
- Providing tailored data analysis and reporting to support senior stakeholders, enabling informed decision-making where required.
- Contributing to both the operational and strategic direction of Outsource Operations, including Carrier Network and Warehouse activities.
- Identifying potential risks that may impact business continuity or reputation, and deliver clear, timely recommendations to mitigate them effectively.
You will need:
- Proven experience managing third-party contracts within a large-scale supply chain, logistics, or services environment.
- Excellent verbal and written communication skills, with the ability to engage and influence stakeholders up to Director level, both internally and externally.
- Strong understanding of contract management principles, with a track record of collaborating across multiple functions to deliver business objectives.
- Highly effective negotiation and influencing skills, with the ability to operate independently without direct reports.
- Sound decision-making capability, able to balance priorities and consider impacts across multiple business areas.
- Strong organisational skills with a structured, detail-oriented approach and high levels of accuracy.
- Proficient in Microsoft Excel and PowerPoint, with confidence in analysing data and presenting insights clearly.
It would be great if you had:
- CIPS Level 3 qualification or above or working towards.
Benefits:
- Performance related bonus
- Product discounts on the latest tech
- A range of wellbeing initiatives
Senior Outsourced Operations Manager in Newark on Trent employer: Currys
Join a dynamic and innovative team as a Senior Outsourced Operations Manager, where you will play a pivotal role in enhancing our home delivery network across the UK and Ireland. Our company fosters a collaborative work culture that prioritises employee growth through continuous learning opportunities and performance-related bonuses, alongside attractive product discounts and wellbeing initiatives. With a focus on exceptional service delivery and strategic partnership management, we offer a rewarding environment for those looking to make a meaningful impact in the logistics sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Outsourced Operations Manager in Newark on Trent
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their needs, especially in managing third-party contracts and improving service delivery.
✨Tip Number 3
Showcase your skills! Bring examples of your past successes in contract management and cost reduction to the table. Use data and insights to back up your claims and demonstrate your impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Outsourced Operations Manager in Newark on Trent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Outsourced Operations Manager role. Highlight your experience with third-party contracts and any relevant achievements that showcase your skills in managing partnerships and improving service delivery.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Use it to explain how your background aligns with our needs, especially your experience in logistics and contract management. Don’t forget to show a bit of your personality!
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects your verbal and written skills. Use clear, concise language and structure your documents well to demonstrate your ability to engage stakeholders effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Currys
✨Know Your Contracts
Make sure you brush up on your knowledge of contract management principles. Be ready to discuss your experience with third-party contracts and how you've successfully managed them in the past. This will show that you understand the role's core responsibilities.
✨Data-Driven Insights
Since the role involves providing insights on key performance metrics, prepare to talk about how you've used data analysis in previous roles. Bring examples of reports you've created or metrics you've tracked that led to improvements in service delivery or cost reductions.
✨Stakeholder Engagement
This position requires excellent communication skills, especially when engaging with stakeholders at various levels. Think of specific instances where you've influenced decisions or collaborated across functions. Practise articulating these experiences clearly and confidently.
✨Problem-Solving Mindset
Be prepared to discuss how you've identified risks and implemented solutions in past roles. Think of examples where your proactive approach made a difference. This will demonstrate your ability to think critically and contribute to the operational and strategic direction of Outsource Operations.
