At a Glance
- Tasks: Lead the delivery of a high-value Customer First Loyalty Programme across digital and omnichannel platforms.
- Company: Join a forward-thinking tech company focused on customer engagement and loyalty.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Embrace a culture of collaboration, agility, and continuous improvement.
- Why this job: Make a real impact by shaping innovative customer experiences in a dynamic environment.
- Qualifications: 5+ years in technology delivery with experience in loyalty or CRM platforms.
The predicted salary is between 70000 - 85000 £ per year.
As a Lead Delivery Manager in Technology, you will lead the delivery of the Customer First Loyalty Programme, a high-value, complex initiative spanning digital identity, loyalty, personalisation, and omnichannel customer engagement. You will partner closely with business and commercial stakeholders to translate customer and commercial needs into high-quality, scalable technology outcomes. You will be accountable for delivering against agreed scope, schedule, budget, and quality, including effective change and release management to ensure successful deployment into live environments. You will also ensure strong financial control and value delivery across the programme, while actively managing risks, issues, and dependencies across a complex delivery landscape.
Operating across matrix teams and third-party partners, you will drive alignment, pace, and accountability, while fostering a culture of collaboration, agility, and continuous improvement. We are looking for an experienced technology delivery leader with a strong track record in digital, loyalty, or customer experience programmes. You will bring experience of delivering customer-facing platforms at scale, ideally across loyalty, personalisation, or CRM, alongside a strong understanding of omnichannel customer journeys and data-driven engagement.
Role overview:
- Lead the delivery of multiple technology initiatives (£3–7m), spanning platforms and domains within the Loyalty programme
- Own end-to-end delivery accountability, including scope, schedule, budget, quality, resourcing, and risk management
- Define and execute the overall delivery strategy, approach, and plans, aligned to governance standards and best practice
- Drive stakeholder alignment across business, technology, commercial teams, and external partners to ensure delivery meets customer and commercial outcomes
- Maintain robust governance and reporting, including clear status, RAG, and proactive escalation into SteerCo and governance forums
- Lead and coordinate cross-team delivery, managing dependencies, integrations, and interdependencies to ensure seamless execution
- Own change and release management, ensuring controlled, high-quality deployment into live environments
- Maintain strong financial management, including budget control, forecasting, and tracking value and benefits
- Act as the technology delivery lead for the programme, shaping and delivering digital experiences that drive adoption and engagement
- Lead, coach, and motivate delivery teams and suppliers, driving pace, accountability, and performance
- Champion agile and lean delivery practices, embedding continuous improvement and delivery excellence
Required Skills & Experience:
- Proven track record (5+ years) delivering complex, high-value technology initiatives across enterprise-scale platforms (e.g. MuleSoft, Oracle, Salesforce, Microsoft Azure)
- Experience operating within large, complex organisations (e.g. FTSE 250 or equivalent), navigating matrix structures and multiple stakeholders
- Strong delivery experience across loyalty, digital or CRM platforms at scale, with a clear understanding of personalisation, omnichannel journeys, and customer data
- Broad understanding of the technology landscape, trends, and best practices, with the ability to apply these pragmatically to delivery outcomes
- Excellent stakeholder management and communication skills, with the ability to influence and challenge at all levels
- Proven ability to work within programme and product-led organisations, building and shaping teams set up for successful delivery
- Demonstrated experience delivering using both agile and waterfall methodologies, applying the right approach to the context
- Strong leadership capability, with the ability to inspire, align, and drive performance across delivery teams
- Highly organised, with strong planning, prioritisation, and problem-solving skills
- Resilient and adaptable, comfortable operating in ambiguous and fast-paced environments
- Experience owning budgets and financial performance, including benefits tracking for initiatives >£3m
Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce.
Lead Delivery Manager - Loyalty in London employer: Currys
As a Lead Delivery Manager at our Waterloo location, you will thrive in a dynamic hybrid working environment that champions collaboration and innovation. We offer a culture of continuous improvement and professional growth, with opportunities to lead high-impact technology initiatives that enhance customer engagement and loyalty. Join us to be part of a diverse team where your contributions are valued, and you can make a meaningful impact on our customers' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Delivery Manager - Loyalty in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Lead Delivery Manager - Loyalty at Currys!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Currys or be willing to refer you for that Lead Delivery Manager - Loyalty position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Currys who’s on the lookout for their next Lead Delivery Manager - Loyalty star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Lead Delivery Manager - Loyalty role at Currys!
We think you need these skills to ace Lead Delivery Manager - Loyalty in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Currys. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Currys
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Currys. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
