At a Glance
- Tasks: Manage credit conduct and control, ensuring compliance and good customer outcomes.
- Company: Join Currys, the UK's leading tech retailer with a supportive team culture.
- Benefits: Enjoy a competitive salary, pension scheme, health insurance, and exclusive discounts.
- Other info: Be part of a diverse team committed to inclusion and continuous improvement.
- Why this job: Shape the future of tech while making a positive impact on people and the planet.
- Qualifications: Strong knowledge of UK consumer credit and excellent data analysis skills.
The predicted salary is between 40500 - 49500 £ per year.
Permanent Hybrid - London Waterloo
At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.
To manage Credit Conduct & Control end-to-end - leading the conduct MI, governance, action management, oversight and issue resolution that give Credit assurance of good customer outcomes and regulatory compliance across flexpay, SkyGlass, Loans and FlexSave. The role holder leads the conduct and control picture: defining what good looks like in the MI, exercising independent judgement on where risk is growing, holding owners across the business to account for closing it, and bringing a clear, evidenced point of view to senior governance. They own the day-to-day operation and integrity of the control framework, including control testing, escalating to the Senior Manager where matters require senior intervention. Working with the Senior Manager, they help shape key Credit, Services, ExCo and Board governance - including 1LoD committees, RCC and Consumer Duty Board reporting - and manage joint governance with our lending partner to ensure high-quality oversight of customer outcomes.
Role overview:
- Own the conduct and outcome MI across all credit products, spotting risks and gaps before they reach governance.
- Lead the governance packs for Conduct & Control, pulling together evidence and standing behind it at senior forums.
- Run the action framework end to end, setting owners and deadlines and holding people to account.
- Triage issues raised by the Product team and shape governance materials to fix repeat problems.
- Oversee the financial promotions approval process, spotting control gaps and challenging the Product team.
- Track complaints themes and volumes, lead thematic reviews and drive remediation through to closure.
- Manage the incident and breach logs, lead reviews after incidents and keep the risk picture current.
You will need:
- Strong knowledge of UK consumer credit and how FCA Consumer Duty works in practice.
- A talent for turning data into clear insight, using Excel, PowerPoint and ideally Power BI.
- Experience building governance packs and keeping evidence trails that would stand up to audit.
- Confidence holding senior stakeholders to account and escalating risks with the right urgency.
- Sound judgement to spot patterns in operational and fraud issues and decide the right response.
- Clear written communication that makes complex risk easy to follow in senior forums.
- A continuous improvement mindset that spots process gaps and simplifies how things work.
We know our people are the magic ingredient in our success. That’s why we reward you with benefits that go deeper than just the day-to-day. Benefits that work for you, your lifestyle and your career. They include Company Pension Scheme, Discretionary/Performance based bonus, Private Health Insurance and Colleague Discounts.
Beyond that, we’ll be with you every step of the way, enabling you to get the most out of your role, grow your skills your way, and see your career develop in the way you want. Be part of our talented People, Communications and Sustainability team and unbox your passion at the UK’s best-known retailer in tech.
Why join us:
Join our team and we'll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life. Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.
Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email and we'll do our best to help.
Credit Conduct and Control Manager in London employer: Currys
Currys is an excellent employer, offering a dynamic work environment at their London Campus where innovation and collaboration thrive. Employees benefit from performance bonuses, product discounts on the latest technology, and ample opportunities for professional growth within a supportive team culture that values communication and creativity.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Conduct and Control Manager in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Currys. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Credit Conduct and Control Manager in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Currys.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Currys's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Currys
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Currys.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Currys will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Currys employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
