At a Glance
- Tasks: Help customers solve problems and manage complaints with empathy and professionalism.
- Company: Join Currys, the UK's leading tech retailer with a supportive team culture.
- Benefits: Earn a competitive salary, performance bonuses, and enjoy product discounts.
- Other info: Hybrid working options available after initial training, with ongoing support for your career growth.
- Why this job: Make a real impact on customer experiences while developing your career in a dynamic environment.
- Qualifications: Strong communication skills and experience in customer service or complaints handling.
The predicted salary is between 28434 - 28434 £ per year.
Do you enjoy talking to customers and solving problems?
Birchwood Contact Centre, The Point, 410 Birchwood Boulevard, Birchwood, WA3 7WD
Permanent Full Time Grade 2
Salary - £28,433.60 per annum along with the benefit of being able to earn up to 10% in addition worth of performance related bonuses.
Working hours/Shift patterns – 40 hours per week. Shifts will be scheduled between Monday to Friday: 8:00 AM- 6:00 PM on a rotational basis. Weekend working may be required in the future.
Hybrid working: This role requires 2 weeks of on-site training followed by a further 2 weeks of buddy training in the office, after which you can work on a hybrid basis with a minimum of 2 office days per month (including one for team meetings), though full on-site attendance may be required if performance concerns arise.
As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.
We’re looking for dedicated individuals with strong communication and problem-solving skills to join our Complaints Team in Warrington. We pride ourselves on the service we provide, but sometimes our customers have a problem and need a little bit more support and you’ll have the opportunity to provide a great customer service at a time when customers need us the most.
You’ll step in to support and guide but more than that own any issue through to resolution by investigating, managing and resolving individual customer complaints for our regulated and non-regulated insurance, credit and warranty services.
As part of this role, you’ll be responsible for:
- Investigating and owning the customer’s case from initial contact through to resolution
- Engaging with our customers, wider team and partners through telephone calls, email or letter providing regular updates when required
- Identifying the cause of an issue while utilising the tools available to enable a resolve in a timely manner
- Feeding back to our business and suggesting ways to improve our customer service
You will need:
- Excellent customer service skills and complaints handling experience within a regulated environment.
- Resilience and the ability to remain calm and professional when dealing with challenging customer situations.
- Confident communicator with excellent written skills.
- Confident using multiple systems and managing a varied workload in a fast-paced environment.
- Excellent problem-solving skills
- Strong attention to detail and accuracy
- Be available to work allocated shifts which include some evening and weekend work
- Experience in managing complaints through to resolution would be advantageous
- Strong ownership, taking accountability for resolving issues from start to finish rather than passing them between teams.
- Excellent written communication skills, with the ability to produce clear, accurate and customer-friendly correspondence.
- The ability to balance empathy for customers with adherence to regulatory and business requirements.
- Experience investigating complex issues, gathering information from multiple sources and making fair, evidence-based decisions.
- Strong organisation and time management skills, with the ability to manage a caseload and meet deadlines.
- A genuine passion for improving customer outcomes and identifying opportunities to improve processes and customer experiences.
- Financial Services, Insurance, Credit or Retail customer service experience.
- Experience working against quality, compliance or service level measures.
- Experience identifying root causes and providing feedback to improve processes and customer outcomes.
We know our people are the secret to our success. That’s why we’re always looking for ways to reward great work. You’ll find a host of benefits designed to work for you, including:
- Performance related bonus
- Product discounts on the latest tech
- A range of wellbeing initiatives
- Hybrid Working
Join our Contact Centre team and we’ll be with you every step of the way, helping you develop the career you want with on-going training and skills for life.
Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.
Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email and we’ll do our best to help.
Regulated Customer Complaints Advisor in Lincoln employer: Currys
Currys is an excellent employer, offering a dynamic work environment at their London Campus where innovation and collaboration thrive. Employees benefit from performance bonuses, product discounts on the latest technology, and ample opportunities for professional growth within a supportive team culture that values communication and creativity.
StudySmarter Expert Advice🤫
We think this is how you could land Regulated Customer Complaints Advisor in Lincoln
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Currys. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Currys before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Regulated Customer Complaints Advisor in Lincoln
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Currys:Your cover letter is your chance to shine! Tell us why you want to work at Currys specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Currys!
How to prepare for a job interview at Currys
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
