Currys in the United Kingdom is recruiting for a 6 months fixed-term role at the Loughborough Contact Centre to lead performance coaching and regulatory compliance initiatives. The role emphasises improving quality, customer outcomes and compliance across a fast-paced contact centre environment.
You will deliver coaching, analyse performance data to guide targeted improvements, and work with Training, Compliance, Risk, Workforce Planning and HR to lift capability and standards across the team.
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Lead Performance & Compliance Coach - Contact Centre employer: Currys
Currys is an exceptional employer that fosters a dynamic and innovative work culture, particularly in the vibrant location of Waterloo. With a strong focus on employee growth, you will have the opportunity to enhance your skills in cutting-edge technologies like Databricks and Snowflake while contributing to meaningful AI initiatives. The hybrid-working model promotes flexibility, ensuring a healthy work-life balance as you collaborate with passionate teams to drive impactful data solutions.
