At a Glance
- Tasks: Lead and motivate a team to deliver exceptional customer service in our Delivery Centre.
- Company: Join Currys, the UK's leading tech retailer with a supportive team culture.
- Benefits: Enjoy 30 days annual leave, competitive pension, product discounts, and wellbeing initiatives.
- Other info: We value diversity and inclusion, ensuring every voice is heard.
- Why this job: Make a real impact while developing your career in a dynamic environment.
- Qualifications: Experience in team leadership and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.
Join us as a First Line Manager and you'll be making the magic happen in our Customer Service and Delivery Centre. You’ll be coaching and motivating your team to make every step of the first-class Delivery Centre, so we keep making amazing happen for our customers. You’ll be finding what works well and striving to make it even better. You’ll believe in getting things right first time for our customers and love delivering the best customer service, getting a buzz out of resolving logistical and practical challenges. It’s a great feeling, one you’ll get to experience often.
Role overview:
- Overseeing the running of the site, staffing and other resources
- Motivating a team of delivery drivers, warehouse teams and support colleagues to deliver on targets
- Providing regular and consistent performance feedback
- Working closely with other internal/external departments to ensure smooth-running operation
- Communicating with and deputising for Operations Manager, working cross functionally and supporting different work area teams as required
- Creating a safe working environment, adhering to health and safety policies
You will need:
- Proven recent experience of leading teams, applying a range of leadership styles, techniques, and coaching methods
- A track record of developing teams to achieve customer-focused results
- Strong organisational skills to implement team and operational plans, prioritise workloads, and translate goals into actionable outcomes
- Excellent communication skills to liaise with different departments and clearly convey expectations and quality standards
- Ideally, experience working in a logistics or transport environment
Benefits:
- 30 days of annual leave (including bank holiday entitlement)
- Competitive pension scheme
- Performance related bonus
- Product discounts on the latest tech
- A range of wellbeing initiatives
Join our team and we’ll be with you every step of the way, helping you develop the career you want with new skills, training opportunities and qualifications and endless variety to keep you learning. Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet. Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email careers@currys.co.uk and we’ll do our best to help.
First Line Manager employer: Currys
Currys is an excellent employer, offering a dynamic work environment at their London Campus where innovation and collaboration thrive. Employees benefit from performance bonuses, product discounts on the latest technology, and ample opportunities for professional growth within a supportive team culture that values communication and creativity.
